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Hvac Repair reviews in Shelbyville

  • A
    Technician Jake Hanes did a outstanding job with a great attitude and personality . He showed up on time , cleaned up after he was done . He knew exactly what he was doing without any guesswork.. When I need service again I will be sure to ask for Jacob to do the work ..
    - Milton B.
  • A
    Tim was right on time and quickly assessed the issue(s).Little low on refrigerant but also found the filters weren't holding a good seal. Quickly fixed said issues, answered all my questions, and I slept that night nice and cool. He followed up the next day and again a few weeks later. Would definitely recommend!
    - Jeff H.
  • A
    Great work! Tim and his team are very thorough and do the job the right way! He came in behind another company who was putting band aids on our system to keep us calling for service, and he showed us how a good company does things the right way!
    - Jeanna C.
  • A
    After receiving poor service provided to us through our home warranty provider, Mr. Curry was nice enough to stop by and evaluate our A/C problem.  He has been extremely helpful and very professional.  I highly recommend.
    - Jason C.
  • A
    Found a coupon for a local  business for HVAC and wanted to give them a try.Kinser and Kinser were very courteous, kind and on time.  There were two guys and they seemed to work well with each other. For our size home, they were only here about an hour.
    They made sure not to make or leave a mess behind.They were mindful of our home and didn't leave anything laying around.
    It has made a drastic difference in our home after their services.
    We recommend them to anyone and we will be using them again.
    *Date of service is the correct month, didnt recall exact date.
    - Lauren B.
  • C
    Communication wasn't great.  I originally talked to the owner (whom I thought sounded knowledgable and would be performing the work).  But then I recieved a call from his employee trying to shedule a time to come out.  He was not all that professional or overly helpful in coordinating a time.  The company does not except credit or debit cards which was an inconvience.  I had asked the owner Randy what all was included in a service call and he said that they would check the unit, clean it, fill it as needed and check/change the filter.  He also quoted the coolant at $X per pound.  I was not home at the time of the service, but my mother was.  She stated that the tech was there for about 20 minuets, and did not check any filters (we have 2 units), and he hadn't "cleaned" anything either.  I had mentioned to Randy that we thought the upstairs unit sounded loud.  This issue was not addressed/resolved or explained.  We were charged a travel fee (undisclosed at time of quote) and the coolant was about $12more a pound than we had been quoted as well.  Overall I wasn't too satisfied with the service, and certainly wasn't happy with the bill,  however I spoke to Randy after and he adjusted our bill to the quoted price of the coolant, and agreed to lower the service call price as well (since the tech hadn't cleaned or checked the filter) he took off the travel charge and agreed to come out himself and take a look/listen at the loud unit.  This was after he returned from vacation however, but I haven't heard back from him yet.  I personally think Randy tired to be fair and accomadating however he doesn't have the best or most professional employees.
    - Han D.
  • A
    The service call on 01.24.14 was to our daughter's home, which they bought recently, their two year old daughter is in the hospital with stage 4 cancer...expected to come home this week sometime...the temperature in the house was 52 degrees! Eric, who is the same one who comes to our home, came to their home, and had the house warm and the several things wrong corrected in a small amount of time. What a comfort the four children there are now warm and that when the baby comes home, she will be warm also. Thank You Robbins Heating and Conditioning!
    - Elizabeth S.
  • B
    They were ok, pretty punctual, but when it came time to replace our system, the price felt high and I felt like the salesman was trying to upsale me. We called around and found another company that we have used since then. I just like the other company better.
    - Jill C.
  • A
    After calling around and getting numerous quotes, we decided to use Kinser and Kinser.  Their customer service was fantastic, price was very competitive and I didn't feel like they were trying to upsale me like so many of the others did.  My neighbor also recommended them.  During the install, they arrived right when they said they would.  It took two days for everything to be completed and when they left everything was cleaned up and looked better than when they arrived.  They were patient with my numerous questions and I felt they were thorough in their work.  I was very happy with the end product.
    - Jill C.
  • D
    I call Randy Tennill to get them to work on my geothermal unit. Another company had install the new thermostat and it was not program right. My back up heat strips was not coming on.  Randy sent Phil out to work on this unit and he was here a couple of hours trying to get the unit right. He put a jumper wire on my furnace  thermostat and change a couple of setting downstair and the furnace came on and kept up with the house. But in the process now the furnace ran all the time.
    I call them back to let them know and left a voice mail with the office. But than I remember that the service man call me from my gate and I had his number on my phone.  He told me that he will come back out but it will be Friday. 
    Than Randy call back and told me that he did not realize that this was a 2 stage system and that even thou the system was keeping  up that this was still not right that he would send Phil back out tomorrow. 
    So I waited and waited and I had to cancel several Doctors appt. To stay home all day waiting for them. So I call Randy office and left a voice message asking what time would they be out. About 3:00pm Randy call all upset and told me that I was bothering him when they were people was without heat and that he was going to tear up the check and for me to get someone else. At this late of the day. 
    I have had 2 open heart surgery in 3 months and lost me husband of 25 years.  I did not need this added stress, nor did I need another $500.00 Heating bill. All I wanted was for them to fix the furnace right the first time.  If they would have just waited a little longer they would have realize that the furnace was never going to shut off. And fixed it while they were here. Then to call and treat me like I did something bad by asking about what time was they coming out was a sin.
    - Onna M.
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HVAC Contractors in Shelbyville

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