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Plumber reviews in Richmond

  • A
    The technician was very honest and verified there were no pressure issues coming into the house. They did not try to provide a service that may not fix the source of the noise, but told me things to look out for and try and told me to call them back if their suggestions did not work. I paid for the service call, but it would have cost me a lot more if the technician tried to do anything more, so he did not want to cost me money if the further attempt to verify the source may not work or fix the problem. Very Honest technician, which is very reputable.
    - Travis C.
  • A
    Shawn remodeled our bathroom last year. He completed such a fantastic job on that project we didn't hesitate to have him and his expert crew (big thanks to Dave-terrific work!) remodel our kitchen. Now it's completed and looks amazing, just beautiful and exactly what we had envisioned. We replaced all the cabinets, even extended them to include a double pantry with roll out shelving, and a built-in desk, removed a useless closet to add even more counterspace and cabinets. The marble backsplash and white quartz countertops are perfect. They replaced the canned lights in the cathedral ceiling with pot lights and installed under cabinet lighting that totally transformed visibility in all corners of the kitchen. We already had existing bamboo flooring and they were extremely careful to protect them during the entire process-not a single scratch or mark! We highly recommend Shawn and his crew! They did an outstanding job, very reasonably priced, very personable and responsive to all our requests! Fabulous company!
    - claire S.
  • A
    Extremely well. Project Manager Chad Faris coordinated the trades so there was little or no down time. Any changes were explained and all questions were answered. Every person who worked on the project were courteous and professional.
    - connie c.
  • A
    Impressed that I was called if there was any question on how I wanted something installed. An issue arose with one of my vanity tops and a solution was presented to me immediately. Mindful that our family was living in the home during construction. Made effort to get washer and dryer hooked up on weekends and minimal time without hot water tank while tile grout set Tile work like art. Diligent attention to detail Staff very respectful and friendly
    - Teresa F.
  • A
    We cannot stress enough how highly we recommend DDR! We have worked with so many contractors over the years, and DDR stands above the crowd in every way. Not only did they provide terrific quality worksmanship on each trade involved, their communication throughout the process was top-notch. We made some changes/adjustments to the original design, and Tom (our project manager) was very accommodating with us, even helping with some suggestions of his own, which went a long way. DDR could have given us a complete project, but we wanted to save money wherever we could. They allowed us to paint and have Lowe's supply/install our carpet/cabinets, all the while coordinating everything seamlessly! We are very pleased with everything DDR did. And since completion, we've had friends/family over and they all have commented on the beautiful, quality design DDR gave us in the basement. Jesse (one of the owners) originally designed the basement for us, and we just met with him again to contract an awesome covered patio concept. We cannot wait to get started with DDR again! Highly, highly recommend these guys!
    - Luann D.
  • D
    What a poor experience. I have left this same provider a very positive survey for work done earlier this year, so I returned to Kenny's Plumbing for more work now. I called on a Wednesday evening at 6:07PM, very obviously out of business hours so I left a voicemail with my name, number and what I needed done. The next day, Thursday, I had yet to receive a call back so I called at 1:45pm and talked with Kenny's wife. She stated they could give me an estimate but not until the following Monday, which I was fine with. I let her know I was off work at 5pm and could meet Kenny afterwards. She said she would mark him down for 5:15-5:45pm the following Monday afternoon. I remember this conversation because she stated late in the afternoon was fine because estimates don't make them money and they wanted to get done the work they had first. Fast-forward to Monday, I get a call from Kenny at 4:47pm to verify what I needed an estimate for. I let him know I was just about off work and would be home at 5:30pm, which he was perfectly fine with. Fourteen minutes later, at 5:01pm, his wife called and said he wasn't going to be able to make it because 6pm was too late. I told her I had just spoken to him 10 minutes ago and he was meeting me at 5:30pm. I assumed they just hadn't communicated until she took the phone away from her head and I heard her talking to Kenny. She came back and said, again, that 6pm was too late. I reminded her that 5:30pm was perfectly fine 10 minutes ago and I was confused. I also reminded her we originally scheduled this for 5:15pm-5:45pm and it was fine then, too. She stammered and said again that it was too late and they "had other things to do", then told me that if I wasn't able to find somebody else to give them a call back, then hung up. No idea what happened there, but I'll never call on Kenny's Plumbing again. I'm a reasonable man, just set my expectations and meet them, it's not difficult in any manner. They could have handled this so much better, even asked me to wait a couple more days so they could make time.
    - Joshua P.
  • F
    Came to look at the things that I needed him to do the day after I talked to him. On time and professional. That was 2 weeks ago. I called and left 2 messages. The first a week after he was here and the next 3 days later. No response. I wouldn't recommend this company. Go with someone else. A company that doesn't return calls won't be there if you have a problem with them. Very disappointed.
    - DENISE K.
  • A
    We originally scheduled a time but he called to let me know that he wasn't able to make it because of new and ongoing issues with a repair he was already working on elsewhere. We scheduled for another time, which he was on time for. The replacement of the faucet was very quick, he was in and out. I think the price paid was fair and competitive.
    Nice guy, would do business with again.
    - Joshua P.
  • A
    I am extremely happy with the Mr. Joe Brashers from Dauehauer. It goes without saying that he gets the job done well. What puts him among the best is that he is patient to walk you through all the options and listen to your concern. Very professional: takes off shoes when entering my house; respond to my text messages immediately. I will have an upcoming bathroom remodeling and I sure hope he could do the plumbing work then.
    - SIWEI G.
  • A
    We received 3 bids to install interior drain tile along two basement walls and install steel I beams to reinforce a section of bowing block wall.  Champion's bid was competitive, they were awarded the work and a start date for the project was determined (about 6 weeks out at the time).  Champion's office called 5 days prior to the start date to confirm plans.  The work took about 2 1/2 days to complete.  The crew showed up on time every day, was very courteous, and completed all the work per the bid.  They left the basement cleaner than when they arrived and hauled off all construction debris.  Overall, we were very happy with their work, and I would not hesitate to use them again.
    - Todd H.
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Plumbers in Richmond

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