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a brick chimney on the side of a blue house with two windows

Masonry reviews in Richmond

  • A
    Authentic Stone Creations
    It's beautiful. We have a patio, firepit and retaining wall. They were awesome to work with and would recommend to all. They really treat people the way they would treat family. Don't be surprised if you ask them to bid a project, with other contractors bidding as well, and Authentic Stone is the only one to reply. That's your first sign. Don't be surprised if you receive other bids and AS comes in the lowest. That should be your final sign. No subs, they do the work themselves, great communication and job was done in 5 days. We look forward to having them back for more jobs.
    - GARY A.
  • A
    Bill's Masonry Services LLC
    We have worked with Bill on two projects. He is extremely professional and only does high-quality work at very reasonable rates. Most recently he helped us replace a cement stair tread that had cracked and become hazardous for us to walk on. He responded to my email immediately, consulted on the job that same afternoon, and worked us into his schedule the next morning to help us address the safety risk ASAP. We will always consult with him first on relevant jobs.
    - Erin K.
  • F
    Bill's Masonry Services LLC
    Horribly. I bought the deal in October and he came to look at what i wanted done. A month later he asked for some pics. A month later, in December he tells me he is too busy but should be at my house in a week or two. Five days later, he asks to build off until spring and i agreed. March 3rd, he asked to come over the next day at 9am. A few hours later, he changed that to "around noon". That morning he tells me he can't make it and asks to come the next day which is Sunday, at 10am. I did sure. He shows up between 10 and 11 and borrows a ladder from me. He is done before 2 pm and says he will be back. Last i heard from him until Angies list sends this email for review because he said the work was done. I would not recommend this guy to anyone. I got less than 4 hours of work out of the deal. He did the easy stuff and never touched the items i was concerned about and the communication and run around was horrible. It took 6 months to get less than 4 hours of labor, when 7 was promised. Of course, i still have all the work that needs to be done to my brick.
    - Oscar B.
  • A
    Stone Age Masonry

    Repaired a large stress crack on side of house, and on columns on porch.    Also repaired mortar in decorative stone where water was leaking in.  

    Several partial days on site but worked quickly and did a fine job.   Will likely bring them back to repair other cracks in decorative stone in the fall season.    

    - Larry B.
  • A
    Authentic Stone Creations
    I was contacted within 2 hours of scheduling estimate on Angie's List. I received a same day appointment. We met, discussed what I needed and I received an estimate later that night. I was assured the estimate cost would not change. if job took more than time than estimated, cost would not change. I was told the quote is the cost, no surprises or hidden charges. Told they would start and finish job ensuring my satisfaction at completion.  Very nice couple.
    - Veronica L.
  • B
    Bill's Masonry Services LLC
    Bill was great. Appears he lives less than 10 miles from our home. We throughly discussed completing the masonary work; 10ft arch, 2 9ft windows, 10ft end column and 8X10 fireplace. He did mention he is busy 3 weeks out but could complete my job in phases.
    - Veronica L.
  • A
    Stone Age Masonry

    They were delayed due to weather, however, they called and let us know prior to the start date.  They kept us informed during the delay.  They cleaned up at the end of each day.  You can tell that they believe in customer service!  We will use them again in the future when we have some additional stone work completed.


    - Rosemarie A.
  • D
    Stone Age Masonry
    Eddie called to set up a day to come out and see the work that needed to be done. He texted that he was on his way. He looked at the chimney and went in the attic. He informed me that the chimney needed to be totally replaced and gave a price. He did no testing to determine where the actual water leak was coming from. To this day I have not received the estimate in the mail or email.
    - Debbie D.
  • B
    Acacia Irrigation
    We are new to the area and have not been pleased with trying to get any work done. The fellow from Acacia Hardscapes was really nice and he did a very nice job. I was pleased with the work and pleased with the price. But I had to beg and pull teeth to get him to come out. When he did come out I was supposed to get an estimate and did not hear from him, so I had to call him back. I tried to get estimates from four different people. His work was excellent however and his crew was great as well. My problem was the timeframe. My first contact was the end of April or first of May. It was only through my perserverance that I got them to come out and do the job. The price was not a problem, I just couldn't get a response. I had the same experience with other companies in the area. People don't seem to want to work or perhaps they have more work than they can handle. This was not weather related or anything so I'm not sure what the hold up was. My husband would call and leave messages as well. They always had an excuse as to why they didn't get back in touch with us. They are nice people and professional when you can get them. I will be using them again in the Spring.
    - Judith M.
  • D
    Stone Age Masonry
    They showed up. Said they would email with a quote. Never heard from them again.
    - Elizabeth S.
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Masonry Contractors in Richmond

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