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Chimney & Fireplace reviews in Richmond

  • A
    Trec performed an extensive remodel of our home. This included demo of the main floor, structural changes to load walls, and an addition of several rooms. In addition, electrical wiring and plumbing was re-routed and/or moved to new locations. The work required all aspects of home construction - grade changes, foundations, concrete, brick, framing, roofing, insulation, electrical, plumbing, drywall , cabinets and finish carpentry. The work extended over approximately nine months and very few delays were encountered. We are extremely pleased with the final product. Our home was transformed into a much nicer and livable structure. We would highly recommend this company for any type home construction whether a remodel or complete home construction.
    - Debbie F.
  • A
    Kyle and Mark were complete professionals. Not only are they masters in their craft, but they have a way of communicating with their customers that few service personnel ever acquire. Excellent public relation skills. They instill confidence. Their knowledge and suggestions on wood stove operation were top notch! have a 20 year old Vermont Castings stove that came with the house when we moved in 6 years ago. Their detailed explanation on how the stove works and the most efficient way to load and burn wood was invaluable. In my 35+ years of home ownership, I have vary rarely experienced service personnel who were as friendly and helpful as Mark and Kyle... that is the truth! They are THE wood stove experts. I look forward to seeing this team again at the end of the wood burning season.
    - Tom F.
  • A
    Greg did a wonderful job cleaning it and answering all my questions. He is a one man operation, so be patient with him getting back to you. His price was very reasonable and he was extremely professional. I was worried it about it being messy but it wasn't at all - he probably left the exterior cleaner than he found it! I would highly recommend him
    - Jeanine J.
  • B
    It took them awhile to get there after we agreed on a price and scope of work, but that was OK since all of the chimney/masonry guys I called were busy. It also took them awhile to complete the job as they had to special order the chimney cap. Communication was OK, text from the technician/mason. I really can't say if the work was good or bad. The pictures look good. My real complaint was the price. I have since had a local mason totally rebuild a chimney for 60% of what I paid Bone Dry. I think the challenge is even getting a few chimney guys out to give a quote. Bone Dry got it done, but I think there is more value in getting a smaller local guy....if you have the time and can find him.
    - Rebecca K.
  • A
    It took about a month from the time I called them until they could come out, they are busy ! The tech arrived on time wasted no time , cleaned up and had it going in no time, my only concern was I didn't receive an invoice.
    - Susan D.
  • A
    We were very pleased with our new custom ordered fireplace doors and gas logs.  Anton brought out samples of custom door materials and spent a lot of time showing us our many options. He was very easy to work with and knowledgeable.  We were impressed with the service and information we received at the store when choosing our gas logs.  A small component of our logs went out and it was replaced promptly.  We did  have to wait some time for a ceramic log to be replaced that was broken; however, all in all, the process was smooth and the results look fabulous!  Everyone at the store was friendly, and the installers were top notch.  I would do business there again!
    - Keith J.
  • A
    First off, I will say that we found this company because one of their competitors told us to call Charlie Webb for the gas pipe install that we needed as they did not do that sort of work. When Charlie came out to give us an estimate he mentioned his company, Fireplace Concepts, and we decided to get a second quote. Im very happy to say that we are SO glad that we did as we saved at least $1,500 and a few weeks of waiting by working with Fireplace Concepts.
    Overall the scheduling, removal and installation went very well. The crew, all of who were personable and professional, showed up on time and got right to work. While there were a couple of unexpected problems with the installation of the new fireplace, the crew worked very well in resolving them and came back three additional times to get the job done properly. We were kept well informed of the challenges and solutions as they arose. However, all the work was done within the week and at no time did it impose any inconvenience on us. The clean-up was thorough and the final outcome looks great! I highly recommend this company and the fine gentlemen that work for them.

    - Amanda R.
  • D
    Eddie called to set up a day to come out and see the work that needed to be done. He texted that he was on his way. He looked at the chimney and went in the attic. He informed me that the chimney needed to be totally replaced and gave a price. He did no testing to determine where the actual water leak was coming from. To this day I have not received the estimate in the mail or email.
    - Debbie D.
  • A
    An absolute pleasure to deal with! I called him on a Thursday afternoon and he was able to schedule an appointment for us the next day. He showed up on time, spent about two hours cleaning the chimney, and billed us the amount he had quoted over the phone. Always nice to do business with someone who does exactly what you hired them to do and charges exactly what they promised to charge. No surprises!
    - Lori W.
  • A
    While we had some difficulties with our communication and response time at first, Barnhill Chimney went well beyond our expectations in correcting the errors. We had a unique 40-year-old ceramic wood-burning stove which we brought from a deceased parents house in December.  For many reasons, including the unusual nature of the job and a busy season, our estimate got lost.and we asked for a refund on our original appraisal.  Recognizing the lack of responsiveness from his company, Brian Barnhill was in immediate contact with us, trying to troubleshoot what had happened as well as remedy the situation.  When we identified the origin and make of the stove, he went out of his way to contact other stove installers around the country to ensure this stove could be installed indoors.  He actually procured an installation guide so that his company could safely and efficiently install the stove.  He not only sent a team of highly qualified employees to finish the job promptly, but, he covered all costs due to the original delays in installation. We could not be happier with how it turned out, and would not hesitate to use them again in the future. The attention to detail and desire to correct errors seem consistent with other reviews and we are glad to have this family relic installed and ready to use.  Great company!!!
    - Susan N.
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Chimney And Fireplace Contractors in Richmond

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