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Roofing reviews in Radcliff

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  • My husband is not totally please because they contracted the actual roof replacement out and the people who did that were of course Mexicans which is not a problem except that I think they didn't have as much supervision and then they didn't care as much as the actual company of Graduate Roofing.  We have two attics and stuff that went through the roof whenever they were replacing that and in to the attic they just left it. They left a huge mess in our attics.  That was upsetting. So I don't know.  We can't give them a wonderful passing score on this.
    - Karen S.
  • The company immediately responded via Angie's List "Submit a Question" and set up a date for the inspector to come out and look at everything.  This was unlike Beams Roofing & Contracting who informed me "I'm sorry but we would have to pass. There isn't enough money in gutters for that type of distance and multiple trips. Brad Rigney"-wasn't multiple trips involved so don't understand, guess they didn't need the money.  Anyways, Steve came out and gave an estimate and mission was a 'go'.  
    When the team was here to do the work, I didn't know they were coming until about 90 minutes before hand when I got a call from the receptionist, it was identified that there were some parts of the gutters that needed actual replacing.  Initially Steve did not think so; however, the installer worked it with Steve who then worked it with me, which is a professional way of doing things...the installer did show/explain to me his reasoning and it made perfect sense.
    I approved the 'change' in the work order and awaited the parts to arrive.   
    The only reason I did not give them an "A" in responsiveness is because there was not a lot of time in between notification of execution and execution, which wouldn't be an issue but I have three dogs that I needed to put in the cage.  Outside of that, no complaints at all.  Steve was very informative as to what was needed and the team that actually did the work (a married team) did an outstanding job.  Definitely a worthwhile organization.
    - Mark J.
  • After several attempts for service while someone was home, they finally SAID they had provided the service when no one was there, and that they would send us a report. Again, several emails and attempts, NO report was ever sent. We only have their word that the service was done....... No visible proof.  This was a waste of money in our opinion.
    - Lynne E.
  • First, it was hard to get a commitment as to a service date.  Second, they didn't show up on the 1st scheduled date saying they got lost trying to find our home.  Second, when they did reschedule I informed them no one would be there, and asked them to leave a notice of what they found, and an estimate for work needed.  Even after contacting them again weeks later, and the promise of the 'notes', none were ever provided.    The only place we knew needed some touchups was on the garage, and that was not done.
    - Lynne E.
  • the work was good on the back of the house. The work on the front was like a patch work quilt. it looks terrible. like they ran out of shingles and started putting small cut pieces together to make a shingle. I told the company i was not happy. I told todd the regional boss first. he said he would come out and look at it. he did not . i called again he said and did the same thing again. i filed a complaint with the BBB. and the people from corp came out. i told them i was not happy. They said to me that it was the angle i was veiwing the roof from. they also said it had not settled give it some time. Well some time has past and my house still looks like a very bad patch job. They where supposed to do the gutters. i had to get on them back out. that.took a week or so for them to get workers to my home to fix that. they put the gutters uo and did not leave my gutter guard or put them uo.
    this company has done nothing to make me happy. this has been the worst experirence. The manger not only lied to me several times but basicly told me to live with his crap work and he wants nto be paid in full.
    i would not use this company or recommend Todd Mcdonald for anything.
    the work is sup-par . the guest service is no exsistant. they do not care if your satistfied just that they get paid IU understand but byou must do they work you promised and if your customer is not happy then make it right.

    - gary b.
  • The service was great. The only thing I did not like was they did not tell me when they were arriving for the appointment. There was a lack of communication there. I wanted to be there when they did the work. They followed up over the phone on what they did and what they can do in the future for me.
    - Carl T.
  • Don Young arrived as scheduled and provided exceptional service, on time and on budget!  Don was awsome to work with and he quickly identified what the issues were and promptly resolved them.  I definately will use them for any furture needs and highly recommend Eclipse Contracting.
    - Terry S.
  • Came twice to take measurements and to give us estimates. Provided a detailed contract prior to start of job. Took pictures of all work as it was accomplished to keep us posted on progress. Very professional crew did and excellent job on all areas. Prices quoted were what we paid. Very pleased with all aspects of the job to include clean up afterwards. Would recommend to anyone.
    - Michael R.
  • Installed windows causing them to leak water in the house. Voided the 25 year manufacturer’s warranty on laminate flooring based on improper installation.  Took my clean drywall buckets out of my garage.  Installed old siding on the new addition.  Installed an electrical outlet 14” from the ceiling instead of the floor.   Walked off the job when provided a list of deficiencies that needed attention.
    - Glenn W.
  • They did the job quickly; everything was done in 24 hours. They cleaned up after themselves so we didn't have to worry about debris in the yard or anything. They gave a quote to the realtor before we moved in, but they stuck by that quote. They told us they were coming out one day but they called to reschedule because they were finishing up another job.
    - Lynette A.
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Roofing Contractors in Radcliff

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