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Driveway Gate Installation reviews in Radcliff

  • D
    Miles Fence Co
    It started off very professional, but once installation took place, there was zero communication and very poor service to fix issues. There was a very detailed discussion during the estimate, but they were not followed once the fence was installed. They installed the wrong style of the front gate and to add it was cracked as well. The rear gate was installed at a different angle than the rest of the fence and had a huge gap underneath that a medium-size dog could get under. The fence itself was very dirty and covered with white dirt that wouldn't come off with just spraying water. I tried multiple times after the fence was installed to get someone from the company to come to see all the issues. They finally sent someone after 3 weeks to try and clean the fence. They did an average job and I had to go back and redo it. The rear gate was addressed after about a month or so and their fix made it worse. They changed the opening direction of the gate and now it is more of a pain to open than having a gap underneath. During all this, multiple times I tried to communicate with the company and either they would never respond or they said, "oh, yeah we will take care of that", but no one would show up. It was not until 2 months after installation that they finally showed up to replace the broken front gate. Bottom line is that I will never do business with Miles Fence Company again. Their communication is horrible, they proved that paying them was the only thing important. Once they were paid the communication went from almost nothing to definitely zero. The issues I have with large gaps underneath the fence, as well as a rear gate that is almost non-functional, are still not resolved after 5 months. So I guess I will have to go to another company and see if they can fix the poor workmanship of the Miles Fence Company. The only reason they received a D-rating instead of an F is that they started off being very professional.
    - Brent H.
  • A
    METRO FENCE INDUSTRIES INC
    Everything went great! I was provided a detailed quote that showed exactly where the fence was to be placed in conjunction to my house and property. It included specifics for the gate, the post and hardware that was going to be installed. An estate gate was recommended due to the size and they felt it would hold up the best over the years. I'm very happy I went with their recommendations. The quality of the gate is noticeable. The company was responsive throughout the entire project and very professional during communication. The crew that performed the install was professional and answered all of my questions. We discussed exact placement of things prior to them beginning. The entire fence is exactly what we wanted and it looks fantastic! We chose a four foot aluminum fence and are very happy with that decision. My wife and I highly recommend Metro Fence Industries!
    - Michael C.
  • A
    Home Run Improvement
    When making a decision to have home improvements performed at my home it was important to me to work with a contractor and company who understood my specific needs and had a very good reputation from the local area. A good friend of mine referred me to call Kevin McIntyre with Home Run Improvement. I did and WOW was I impressed with their work. They did an outstanding job installing a new roof, gutters and gutter guards, siding, and aluminum trim around windows doors and garage. Now I can't stop talking about Home Run Improvement. They went beyond all my expectations and delivered the best-looking craftsmanship work that I have ever seen at a very reasonable price. They did their work in a timely manner were very professional and were always on time and available to answer my questions. I highly recommend them to all my family friends and neighbors.
    - Robert B.
  • A
    Home Run Improvement
    They were very professional and prompt. Overall a very nice experience. The work was completely awesome. Kevin McIntyre came out and provide the quote and went over all the work that needed to be done. We had a old deck that we wanted removed and we decided to put in a concrete porch and steps. Home Run Improvement was awarded the job. Kevin was there all along from start to finish to see that the work was completed to our satisfaction. We were absolutely satisfied with all their work. we will definitely use them again. Thanks! Sheila
    - Sheila L.
  • A
    Home Run Improvement
    All repairs were done in a prompt and professional manner. I will call them in the future when needed.
    - Kevin S.
  • A
    Cunningham Door & Window
    It was fine. They are a door company but we used them to repair our gate. They came and did it well, and they did not do more than they needed to do which I appreciated.
    - Kendra H.
  • A
    Blunt Brothers Construction
    Going by the categories above: Price - overall it was a great price - reasonable and affordable.  While we had very slightly lower quotes, Kyle's confident and punctual service, cheerful demeanor and solution-finding, can-do-it attitude clinched the deal for us.  Sure enough, it was an excellent value for a reasonable price. Quality - Used good materials - the finished product looks amazing and is holding up well. Responsiveness - We were able to be in contact with Kyle whenever we needed, either by phone or text.  He was quick to answer any questions, give valuable suggestions and kept us posted on the progress of the job and what he'd be doing next. Punctuality - This is the first contractor who actually showed up at the time he said he would!  The job itself actually took a day or two longer than first estimated, but part of the reason was that we asked for an extra gate to be put in, and then needed a bigger size.  For all of that, Kyle worked with us really easily. Professionalism - yes, definitely.  And at the same time, he has an easygoing manner and is very family-friendly. Some highlights: Kyle stayed within the estimate he gave us, even though throughout the project he and his team were ready to throw in helpful extras.  For example, we decided on including this tree stump that's in our yard within the fence, because our little ones have fun playing around and on it. However, after they left our 2 year old fell from the stump and got a bruise on the face. The next day, when Kyle and his team saw that, he immediately said that they'd remove the rough bark on the stump and round off the edges, making it all smooth and much safer to play on.  This was above and beyond the call of duty, and he did it just because he can't stand to see kids hurt and has fun working hard! No extra charge. They also took out an unruly bush that remained when they tore down the old deck (including the roots of the bush) and hauled it away too.  Again, no extra charge.  Moved a fence pole after it was set, when we realized we wanted to extend the fence a little further.  No complaining, no extra charge for labor, only for the additional fencing needed. We are very well pleased - even 3 months after the completion of the work! Will definitely be calling Blunt Brothers (a family business) next time we need work done.
    - Alison G.
  • A
    Kochs Cove Exc. & Const. Inc.
    Everything went great and was so pleased with the professionalism, kindness,fair pricing, integrity and acommodation of Steve Koch and his team. He was early with starting the project and went that extra mile to please us. We will have his company back for our driveways in the spring and will highly recommend this company to others.
    - Polly S.
  • A
    Raatz Fence Co
    The "B's" I gave for responsiveness and professionalism have to do with calling the main office. When I printed out, scanned, and emailed the agreement back to the salesman, I got no response from him so I called the office. The woman there said she got it, I gave her my CC# for the down payment, and then after I hung up I realized she didn't ask to schedule a date.So I called back to schedule. Then a week later I got a call that they'll be out the next day when the date she had scheduled me for was still a week away. I'm glad I just happened to have the day off when they did come out. Also, no one called me prior to  let me know LG&E would be coming into my yard and since I have dogs, I really like to know when someone is going to be in my yard.  The work was all good, though. The two guys who tore down the old fence and put in the posts took a solid 8 hours to do so, but it was a lot of fence! The installation day I was not home for most of it, so I came home to a fence 90% completed. They updated me on what they'd done and how much they had left to go. We were very satisfied with the way the fence looks and the construction seems very sturdy.  The very next day I called the office back to see if someone could come back out because I realized that on the main use gate, we really needed the hinges and handles switched to the opposite side and if possible, to make the gate swing into the yard instead of out. They returned two work days later and did everything we asked for on that gate.
    - Tracy S.
  • A
    Raatz Fence Co
    The quote was done quickly, and any delays were on our part as the customer. We were not hounded by follow-up calls, and had many questions answered via e-mail in a quick manner. at time of quote When we decided to go with Raatz, our fence was ordered and arrived in no time at all. On the morning of our install, three installers showed up early. By the end of the day, there was an additional team of installers (total 6-7) on site so that we wouldn't have to wait to have our fence completed. I wish that the fine print on the contract had been discussed at the time of quote as our land required jack hammering for the post holes, which incurs an additional charge. However, when I called the office, we were able to reach a fair compromise, and I am extremely satisfied with our final product.
    - Holly S.
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Driveway Gate Installers in Radcliff

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