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Exterior Contractor reviews in Prospect

  • A
    Nuwood does an outstanding job. The quote may not be the cheapest, but it is clearly the best value. The stain product they use will last for several years. It is by far the best quality stain out there. The workers that power spray are careful not to harm your wood. They also apply a great thick coat of stain. I will not use anyone else. I can���t over-emphasize the great value their high quality product and workmanship gives you. Also, a very honest company which is important in this industry.
    - Jack H.
  • A
    Job was done well. Owner arrived promptly to discuss the job, provide options and provide estimates. Installation experienced a bit of delay due to holidays and weather - which can be expected. Removal of old fence and installation of new took place over 3 days. Job site was left clean each day and at the end. I replaced a white wooden picket fence with white aluminum Kestral picket. I���ve gone from maintenance nightmare to maintenance free! The new fence looks beautiful and I���m already getting lots of compliments.
    - Joan F.
  • A
    Perfect in every way. We had a problem in one area of the deck and although we had several people here to look at it, Jay was the only one that came up with the perfect solution. And the railings were perfect, installed perfectly by trained and very kind personnel, and the price was the best in town. We were totally satisfied . Everything that Jay told us happened. We could not be happier and we would use Jay and Miles Fence Co again and again. Honest, caring and dependable which is hard to find in todays world.
    - Jerry S.
  • F
    I called and left messages probably 5-7 times over a period of about 4 weeks and not one was returned. A nice woman. Voicemail. Message service. Text (his outgoing message says "text for a faster reply"). Nothing worked. He must be pretty awesome for those he deigns to reply to with all these great reviews.
    - Matthew H.
  • D
    Chuck Story's staff was completing a job nearby and were glad to come over to my house and finish the job they started over a year earlier. They had no problem coming over to finish the wall section that was never finished. Les, his Son and Mike were. Rey congenial as always. Can't say enough about them finishing the job. This crew are the best craftsmen and have the best work ethics. It's a shame Mr. Story lied about they didn't want to work on my project and bullied me with shameful words. All he needed to do was just ask them. The problem has been Story. Not his great crew! Just read Story's reply to my previous work comments. He's very hard to do business with!
    - J P.
  • F
    Mr. Stories workers are not the problem. He is. He lies. His workers have visited me while working nearby and have stated "Chuckie" is his own worse enemy. They told me Story has trashed neighbors he has communicated with behind their back. They have told me of jobs Story has made them walk off of. I still have a wall section and trim behind bushes unfinished to which I paid to be finished. He never met his promised schedules. He has not allowed his workers to complete warranty. He has written he would meet insurance and explain his quotes to repair hail damage on my new exterior and it was a lie. Eventually these bad business practices will lead to others being bullied by Mr. Story. And yes, I wrote one text in the end when I wanted to fire him completely because of his horrible habits and asked him in a text to; "quit f****** with me". I'm finished with the horrible feelings he exudes. He wrote to me to "just move on"! He is being held accountable.
    - J P.
  • F
    Atlas Siding / Chuck Story I have had very bad experiences with Chuck Story. Spending nearly $25,000 last year on the outside of my home taught me about his personality disorders. I will advise other people to avoid dealing with Chuck Story / Atlas Siding at all costs. His promises to start and complete projects were never correct. He started my home exterior late and finished months after his initial promises. When he had not installed my Windows months after doing the complete outside he told me to "get someone else if I didn't like it". He puts profitability over customer relations. I had hail damage this year. Called Atlas/Story and wanted my original contractor to do repairs so warranty will remain in force. In May , Story wrote he will be 8 weeks (around mid August) out to repair and quoted the damage for almost $10,000. I waited for his follow-up and had my insurance adjustor review damage and submitted Atlas/Story's bid. The insurance adjustor came and stated the job should be less than $3,000! In May Story wrote he WOULD meet with the adjustor, if needed. In September he would NOT take time to meet with my adjustor as they had a disagreement how to fix. I then found myself having to start all over trying to repair his new siding with a different contractor. He became belligerent when I tried to get him to meet with my adjustor and just work out their differences. That afternoon a neighbor called Story to get a deck planking quote and Story met him within two days. When Asked why he had time for neighbor and not my adjustor he sent me the following discouraging message . He stated if my adjustor wanted to drop everything, he could give him a couple minutes only when he meets to sell a deal at my neighbor's the next day. Well, my adjustor found that arrogance upsetting and couldn't change his next day's schedule just to meet the demands of Chuck Story. Story further wrote he would now be 10 MORE weeks out to start work (18 weeks from initial time quoted!) and when I told him I thought he was messing with me he wrote and I quote: "Didn't like working for you. You always want something for nothing and it gets annoying. I've met with you Scott. Gave u a price on the damage. I will say again...your insurance company or adjuster is not going to care what I have to say. The material is either damaged or it's not. It's not my job to fight your insurance company. I'll get you the colors and they can recommend someone else to do the work" He crushed me.... His willingness to leave me hanging a second time, MAKE HORRIBLE ACCUSATIONS was very stressful. I had already waited several months to appease him to do the project. I had even given several hundred dollars Christmas bonus gifts to his workers during my home's exterior replacement, trying to be a great customer!!! I had paid for everything he asked and then some. I had waited for months on end with his late schedules. Then he scorns me in writing when I'm just trying to get him to meet and explain together with me and the adjustor his quote ! Clearly, I understood when Chuck Story said: "he either wants to do all the work he quoted or none", it came true. It became obvious again he just cares about making a lot of money and not about customer care. The most unprofessional hot headed man I have ever done business with. Several of my neighbors have used him also. He did not complete one side of a home here because he got in a confrontational situation with their neighbor and walked away, twice. Chuck Story has written Atlas "doesn't want to do business in our neighborhood (Cardinal Harbour) anymore". ( unless he can make a killing it seems) Yet, in another neighborhood, a family friend had to sue him over a new sunroom due to his bad attitude when it came to solving their problems. Sooooo.... Would you do business with this man? Respectfully submitted to save others from this man's bad habits. J. Scott Pullem
    - J P.
  • A
    I use Angie's list for all major projects and normally will secure 3-4 bids. What really is critical to me is not necessarily the price (although important) but my ability to be assured that I can trust the folks that take on the contracted work. Mick was not the lowest bidder, but he did what he promised and then some. I enjoyed working with his crew and opened my home to them for all "pit stops". As previously mentioned my home has high peaks and lots of shrubbery with trees that surround it. These guys (especially Rob) were very helpful with color and just a bit of "pop" on the dental work that provided the house with a really fresh look, not just a recoloring. We ran into a small problem involving my two year old roof and because Mick and I had established a very open line of communication we resolved the issue quickly. The work was completed timely (even with all the rain in July of this year/2016) and very professionally. All total it took about 1 full week to complete the job and the guys were very good about cleaning up at the end of each work day. I will use Mick again, I have a large great room with the same types of high ceilings and lots of crown molding. I am so pleased to have found a fantastic painting service. Thank you Mick, Rob, John and Mark.
    - GERALD D.
  • A
    We were provided with a written estimate and timeline, that included pricing options. The responsive communications throughout the project were impeccable. Matt kept us involved in decisions and sample tests, and made it a very stress-free and enjoyable experience. We give Matt a 5-Star rating out of 5.
    - M A.
  • A
    Mark's crew did a great job and were a pleasure to work with. The entire crew worked very hard the entire time they were on the job site. While weather slowed the start time, when they arrived, they finished the job quickly and efficiently.�� The deck looks better than it has in years.�� I can't say enough good about this company. I would absolutely call Mark for future jobs.
    - John E.
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Home Exterior Specialists in Prospect

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