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Gutter Repair reviews in Prospect

  • C
    Hensley Guttering Inc
    It went well once they got around to doing the work. The workers were friendly and efficient and did a good job, including cleanup. My only complaint is that, despite the fact that it was a minor task, it took 10 weeks before they showed up to do the work. In the meantime every time it rained I had a major waterfall on my front porch and my shrubs. I had to put down a tarp to prevent the mulch from washing away. I called four times, twice talking to the owner, with no satisfactory response as to when they would do the job.
    - Dan L.
  • A
    Graduate Contracting Inc
    Great! Scott Crocker, a Project manager with Graduate contracting, came by to inspect my roof/gutters for damage and to provide an estimate for repairs. Scott arrived right on time. He was extremely professional. While up on the roof, he gave me a running report on everything he was seeing. In addition, he took pictures to show me once he was back down on the ground. I appreciate the amount of time he spent, the advice and recommendations he made, and the fact there was no charge for this service. Overall, great experience.
    - Clif R.
  • A
    Roof It Right
    They were incredibly communicative, prompt and professional. Sergei reached out to me as soon as I put in an inquiry and was at my house either that day or the day after to review my roof issues. I quickly had a quote - about 3 days after my initial inquiry. He offered a payment plan with no interest or a nice discount if paid in full. They started the job a few days later and worked like absolute crazy to get the job done. It was insane how much they got done in two days. There was a lot of follow through to finish up little touches that I never even noticed, but they clearly strive to do a fabulous job. Would absolutely recommend.
    - Molly R.
  • C
    Bone Dry Roofing & Masonry - Louisville
    We had repeated problems��in relying on the company's communications to us and with poor customer service. Specifically, on several occasions��we were promised things that never occurred. For example, a crew arrived , without a promised supervisor, to install the gutters and downspouts. Not only had they not been informed as to which gutters to replace, but they had been sent out with the wrong sized product. We frantically called the salesman and the designated supervisor, but they were unavailable for over an hour, while the crew sat in the truck waiting. Then the crew just took off and shortly thereafter the salesman called to tell us they had sent the crew to another job site. Our job had been rescheduled for several days later. At my insistence the supervisor finally called us and admitted that he had mistakenly loaded the wrong-sized guttering on the truck. I asked what could be done and he replied he could do nothing since the crew had already been re-assigned. I had to threaten to cancel the contract before he reluctantly offered a financial discount as compensation for our inconvenience. The installation of the correctly sized guttering was completed five working days later. ��������Two examples of the same kind of problem occurred during the masonry work on our chimney. One day the crew failed to clean up before leaving. We��called the absent supervisor who called them back to clean up��later the same afternoon. However a more serious problem occurred during the "weather-proofing" phase of the chimney work. We were told that, since our wooden deck was right next to the chimney, drop clothes would be used to protect the deck from staining by the waterproofing material as it was sprayed on the chimney. As happened with the guttering, initially a crew showed up without any waterproofing material on the truck. They came back the next day without the supervisor and failed to use a drop cloth. Consequently the deck was riddled with unsightly stains. It took four weeks and many calls on our part before the company responded by offering to waterproof the entire deck at their expense. We agreed to this, but on the day it was to be done, the salesman called to say that he had just learned that the stains would fade over time. This being the case, he offered another financial discount to what we owed in lieu of waterproofing the deck. By this time, we accepted his offer and were glad to be done with them. ��������All in all, we had a frustrating experience with a company that appears to stretch a sparse work force over too many commitments and often ends up promising more than it can deliver. ��
    - connie k.
  • A
    Graduate Contracting Inc
    Excellent! I purchased a deal for a specific number of feet of gutter cleaning and covering. They called me right away to schedule a time to drop by and evaluate and showed up when they said they would. They even reverified with me when they were about an hour away. I only have one tree that can dump leaves in my gutters, so I wanted to cover the area around it. They did not try to over sell or do anything other than what i asked for. They were careful with their work and did a great job. I should be maintenance free for life now.
    - Gene M.
  • B
    Louisville Handyman & Remodeling
    Gutter vendor did ok job, but left after job and never allowed us time to inspect.
    Garage vendor was good and professional, but work done was less than what we expected.
    Patio vendor was very good.
    - Dennis H.
  • A
    Sawyer Construction & Roofing
    Of all the repairs, replacements, reconstruction jobs we have had to have over the course of living in this house for twenty five years, we have never dealt with anybody as professional as this company. Mr. Sawyer took all the time necessary to explain every aspect of the job, answer our questions etc.. He responded immediately when additional questions arose. The job they performed was impressive and completed as scheduled and as expected with 100% clean-up. The owner, Dennis Sawyer supervises the work every step of the way. I would refer this company to anyone.
    - Jane B.
  • A
    Vincent Abell Contracting Inc
    They did excellent work from day one to the finish. They worked tirelessly in all kinds of weather and were meticulous-sturdy framing, trim work, painting, electrical, down to final scuff marks repaired. I can't day enough good things about this company.
    - Jennifer E.
  • A
    Roof It Right
    A few months ago I moved to Louisville and purchased a home. I took bids from 4 vendors, (all vendors were listed on Angie's List with A grades), to replace the original roof (21 years old). Each vendor provided a quality bid, however Sergei (owner of Roof It Right, LLC) provided me with a more comprehensive proposal that addressed other potential issues.  Sergei took several pictures of my roof and showed me how the original installation of the roof and gutters led to large amounts of water running down a couple of dead valleys on my roof. This excess volume and animal damage (eating of wood) caused some of my cedar siding to prematurely rot. Sergei installed two additional downspouts to reduce the volume of water flowing in the valleys. He also removed the bad siding, added more flashing, installed new siding and painted. One of my chimneys had a rusty cap and he removed, sanded, painted and re-installed it.
    I purchased the Tamko Heritage Woodgate product. Tamko was a product that I was not familiar with, however a couple of the vendors quoted them. I went on the Tamko website and checked to see if Roof It Right was listed as a certified Tamko Pro which allows Sergei to extend the warranty of the roofing materials and labor.
    I checked out Sergei's website (www.goroofitright.com) and was pleasantly surprised to see that I could look at a PDF of his current business and workers compensation insurance certificates.
    Once the supplies arrived, we had several days of rain which naturally delayed our installation. Sergei was in constant contact with me as he adjusted his schedule. Sergei's crew would start promptly at 8am each day and would clean up before they left. Sergei would stop in each day to perform a quality check on the work being performed. During one of Sergei's visits, a woman from his office stopped by. She was in charge of his company's safety training and was there to take pictures and ensure safety procedures were being followed (very impressive for a company their size).
    Sergei and his team did an outstanding job of tearing off and installing my new roof.   I would recommend anyone interested in a new or replacement roof to check out Sergei and Roof It Right.
    - JOHN C.
  • A
    Louisville Exteriors
    I was most pleased with the promptness of the estimate and their followup. This occurred after a heavy wind and snow storm, so to see them arrive so quickly after my phone call was very impressive. When the weather permitted they scheduled the repair work. I was out of town during that time period, but they kept me posted via email as to what they were working on along with photos.I was very pleased with the results, when I returned home. It was fantastic. I am most thankful to Angie's list to have referred this company to me. I highly recommend them.
    - Peggy B.
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Gutter Repair Contractors in Prospect

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