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Auto Service reviews in Prospect

  • A
    It went excellent. It was like a third of the price of what the dealer wanted. I had broken a door handle. He came to my house to do the work. He calls you before he shows up. I would absolutely recommend him. I have used him before as well, and he is an amazing/honest guy. He is one of those rare people who does what he says he is going to do. He is a road scholar. He is the first one I call when I have a project around the house.
    - Randolph P.
  • A
    I used them twice and they're excellent. The price was fair.  They did a great job. They got rid of scratches. They did the headlights without even mentioning it or charging. It was two people, and it took and hour and a half. The workers were very good courteous, and excellent.
    - Robert P.
  • A
    Anthony arrived at my work place and detailed both my and a colleague's car. It is so convenient that he comes to you. When he finished, my car sparkled - both inside and out. I'll definitely hire him again.
    - Janet G.
  • F

    I will NEVER use this car wash again.  Damage to my car was noted immediately after I exited the wash.  Filed a claim report and staff took pictures before I even left the property.  When I spoke with the manager, Jeff Fields, later on the phone, he denied any possibility of responsibility.  Scratches were very consistent with car wash damage and I am certain those marks were not there before I entered the wash.  He told me that I probably scratched it myself removing ice the prior winter. My car is 7 months old and is garaged both at home and at work and I have never scrapped ice of the trunk lid!  When I expressed disagreement with him, he became very angry and told me I could take him to small claims court if I wanted and then hung up on me.  Terrible business manners and customer service.  DO NOT USE this car wash.

    - Lucinda W.
  • A
    I never have any issues with them. It's done right the first time. I don't feel like I'm getting ripped off. They actually tell you. They let me know if it's not ready. I would absolutely use them again.
    - Bruce H.
  • A
    I really liked the approach this place took.  We were having transmission fluid leaking, slowly I might add.  Then the gears started shifting with jerking motion of the car. 
    S&S decided to take it one step at a time.  First step is to drain the old fluid out and replace it with a higher quality that may sealed the slow leak.  Second step will be to rebuild the transmission.  But they suggested to try the simplier, more cost efficient way first and then drive it for a week or two and see how it goes.
    The next step will be to rebuild the transmission, but he seemed optimistic that new fluid may do the trick.  He had the car for 1 full day. 
    I absolutely would use them again.
    - Lisa W.
  • A
    This was the first time I had work done by this firm. All work was done very well. The owner noticed problems with the tires that my previous service frim failed to notice. As a result, I was able to get tires reppace under warranty from another company.
    - John P.
  • A
    I bought a used trailer from an individual. This individual purchased the trailer from Bluegrass. They were kind enough to mail me the entire document package even though I did not purchase form them. That is service !
    - Wayne F.
  • C
    Went in for routine oil change with online coupon advertising oil change, tire rotation, and brake inspection for $10.  When you read the fine print on the coupon, there is an additional change of $2.50 for filter recycling and an additional 10% for shop supplies and profit.  That meant that the advertised price of $10 was actually $15.74.  While this is still a very good value, I did not appreciate the deceptive advertising.  I had noted at other Ken Towerys that often the tires did not get rotated, so I marked the tires this time with chalk.  Sure enough, the tires were not rotated and therefore the brakes were not inspected either. This is the reason for the lower rating.  I was in a hurry so I did not take this up with the staff.
    Even at the real price of $15.74 this is a very good deal for an oil change, but just be aware that your tires may not get rotated or brakes inspected. The staff did discuss a couple of other problems that they noted .
    - Robert M.
  • A
    John, Michael, Mason, and the rest of the tech's at Shield's are top notch!  We have been using John's (owner) service for some years now, and he and his employees are always, courteous, professional, and empathetic to the customer's needs.  They do not "push" additional work to be done, unless, in their opinion it's needed.  I always felt I was the one to make the final decision without being pressured by John and his group.  Quite the opposite.  If John and his tech's found and thought I should have additional work done, up and beyond what I brought the vehicle in for, I felt completely comfortable and secure in having the work done.
    John keep up the good work!  We'll be moving to Texas in a month.  We'll miss your expertise and busy savvy.
    - Scott J.
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Auto Services in Prospect

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