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Find Top-Rated Park Hills Custom Furniture Makers

There are 6 top-rated custom furniture makers in your area.

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Furniture reviews in Park Hills

  • A
    If you want someone who is honest, trustworthy, and truly cares about his work, Tim DesJardin is the way to go. He worked with us on our budget and was upfront and realistic about costs. He made my kitchen exactly how I wanted it and was able to provide great design input throughout the process. You can expect bumps along the road with any construction project but with Tim you don't have to worry about anything not meeting your expectations. We will definitely be using him again for our next project.
    - Claire C.
  • F
    On 3/29/14, we purchased a large Ashley sectional sofa from this company.  We weren't in a rush but were hoping to have it in time for visitors staying with us 4 weeks from that date.  The salespeople were helpful but not pushy, and made a point of stating that they do not work for commission.  The man who took our order, who represented himself to us as the manager, told us the delivery time is usually 2-3 weeks and it is extremely rare for it to take longer than that.  I noticed at the time that he was noncommittal on the delivery date but because we were not in a hurry it didn't bother me.  I price-checked our purchase across multiple sellers online and believe we got a good deal on the item we ordered.
    I tried to be patient... I really did.  No new sofa in time for visitors.  Silence from Cincinnati Overstock.  Nearly 6 weeks came and went - almost double the delivery estimate - before I gave them a call.  We received three different delivery time frames after that, including news that our sofa was supposedly on backorder until August, etc.  Each time, WE were the ones calling THEM.  It really irked me that when they received word from the manufacturer that our purchase probably wouldn't arrive for multiple months that they couldn't be bothered to pick up the phone and let us know.  That's just bad customer service, in my opinion.
    Our sofa was finally delivered on 6/14/14, 11 weeks from the date of purchase.  At the time they called to schedule the delivery, my husband reminded them that we had paid for Scotchgard, which was supposed to be applied prior to delivery.  The person on the phone agreed and the delivery date was set.  When the sofa was delivered, no Scotchgard had been applied and the delivery person knew nothing about it.  As it stands, we have a beautiful brand new piece of furniture sitting in our family room covered in 12 different blankets in an attempt to keep dogs and family members from ruining it before we've even had a chance to use it.
    I called Cincinnati Overstock to complain about the missing Scotchgard and was told that I should contact the delivery company.  (We didn't pay the delivery company.  We paid Cincinnati Overstock.  Why are we expected to deal with problems caused by their contractors?)  It has now been three days and still no Scotchgard.
    I understand that a delivery estimate is just that, an estimate, but I found the lack of customer service appalling. We paid for the sofa in full - over $1,500 up front - and they sat on it for almost 3 months without bothering to initiate communication with us regarding the status of our order.  On the bright side, at least they refunded our delivery fee.
    The bottom line: Despite the low price, I probably won't put myself through this headache again.
    - Emily F.
  • F
    I purchased a new fridge on 12-31-12. was told at check out it came with a 30 day warranty. It was delivered that Saturday, just 20 minutes shy of their 2 hour window. I put my food in the new fridge and left as I had a holiday party to go to. When I came home there was a huge puddle on my floor and the food on the freezer was thawed because the freezer didn't work and the food in the fridge was bad because the fridge didnt work either. The next day I went back to the store and explained what happened. I then did an exchange and was told the new fridge would come the next day and they would pick up the other unit. I arranged for someone to be at my house. I called Monday and was told it would not be delivered because the systems were down Sunday the order didn't go in until after 2, although the fridge had been on the truck since Sunday. Further, sears refused to reimburse me for my spoiled food. i was told that despite what the sales associate told me, spoiled food for their inoperable appliances aren't covered. was assured I would get the fridge Tuesday. I arranged my work schedule so I could be home between the hours they told me. On Monday evening I got a phone call from sears delivery and was told my delivery was delayed. I called the store and was assured it would be there on Tuesday and that call must be wrong. On Tuesday I call the store again and am told that the fridge is not coming. I cancelled my order and bought from hagedorns and am very happy with their service. It should be noted I have a 2 year old and 6 month old and I explained to both sears and sears delivery that my 6 month old has an illness and she is required to have her meds 2 xs a day and the meds must be refrigerated. Failure to get them would likely result in her being hospitalized and being placed back on a feeding tube. My pleas fell on deaf ears. My daughter is now sick again because she didn't get her meds.

    Never never never again will I ever buy from sears. Oh, I did get a $100 gift card for sears for my troubles.
    - Dana L.
  • A
    No worries from this customer for life! Great job, great professionalism! I am very happy to recommend The Painting People and Pete Grady for your needs. You will be very happy. Pete Grady is a TRUE CRAFTSMAN!!!!
    - Stephen L J H.
  • F
    I am very disappointed with their service. They have never returned my phone calls or email messages. I had an appointment set twice and never came to either of them. I got finally got a bid and now we can?t get a hold of them to come out. We are very disappointment with their service.
    - CATHY W.
  • F
    IT DID NOT GO... service provider did not respond
    - Gerald L B.
  • A
    Good responsiveness, good service, good quality and all for a reasonable price.
    - Gary G.
  • A
    Wonderful - our leather chair has a new lease on life. And he told us how to care for the leather in the future.
    - J R.
  • A
    - Christopher G.
  • A
    - Ellen C.
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Custom Furniture Makers in Park Hills

Companies below are listed in alphabetical order.

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  • Inspaces

    By Appointment
    Cincinnati, OH