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Hvac Repair reviews in Paintsville

  • F
    When I called Big Sandy Heating and Cooling, a call service answered the phone. I was under the impression this company was a local company, but I guess they outsource their calls. I understand I called on a Saturday and it was after their business hours, I can even understand outsourcing their phone calls after business hours. But, when you hire a call service, you should make sure the people answering your calls know what they are doing. My experience was unreal. At first, the lady was nice and asked me for my address and phone number. I gave her my address first and when she repeated it back to me, she had it all wrong. She is only human and mistakes can happen, so I repeated my address over and, when she repeated it back to me, she had it all wrong again. I ended up repeating my address at least 5 times until finally she got it right. My phone number was the exact same way. By the time I had repeated my phone number to her the third time, she was getting very aggravated with me and started having an attitude. I eventually hung up on her before the situation escalated.
    - Sarah J.
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HVAC Contractors in Paintsville

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