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Garage Door Repair And Installation reviews in Oak Grove

  • F
    Smith's Garage Door
    I'm an Active duty soldier at Fort Campbell, so I rent my house. The reason why I put $0 as the cost of service is because whatever charges there were, my landlord and property manager paid them.
    The garage door opener stopped functioning properly. It wouldn't close unless you held down the wall mounted button. This is an indication that there is something wrong with the sensors.
    Smith's was called by my Property Management company, Vision Realty to fix the problem.
    First off, communication with Smith's was horrible. It was hard to get a hold of them by phone and they would take their time in getting back to me to schedule a date and time for service/diagnosis.
    They only came one time and fixed it. The garage door worked for a week and then started having the same problem.
    Smith's never contacted me again even though we tried to get them back out to my house. It took about 3 more weeks before communication between Vision Realty, Smith's, and I were on the same page.
    Basically Smith's was telling Vision Realty that they came out to my house again (which they didn't) and said the whole garage door opener system needed to be replaced and they also recommended replacing the garage door. The garage door is in like new condition.
    This was an outright lie to try to drum up business for themselves. My landlord was freaking out because he didn't have the money to replace an entire garage door system.
    I told Vision Realty that the Garage Door was fine, and that I thought the only thing that needed to be replaced was the sensors. They agreed with my assessment.
    After about 2 months of living with a broken garage door, I just bit the bullet and went to Lowe's and purchased two new Chamberlain sensors for about $35. I replaced them myself and the door works PERFECTLY now. One of the old sensors was shorting out, that's all the problem was.
    Because of Smith's outright lies, my wife and I had to deal with manually opening and closing the garage door for 2 months! It was an easily fixable problem that took me 30 mins to fix and $35. This whole time Smiths was saying the entire system needed to be replaced AND they recommended a new garage door.
    These guys are the worst! Stay away!
    - Michael K.
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Garage Door Repairs in Oak Grove

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