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Roofing reviews in Newport

  • A
    Advantage Roofing
    Not the first time I've dealt with this company (previous experiences also good). Turned out there was a lot of rotten decking (no surprise there, since I think most of it was original to the house). The new roof looks great, and was installed in one day. Cleanup was the best I've ever seen on such a job--only one stray nail found so far!
    - Hilary L.
  • A
    Advantage Roofing
    I am completely satisfied with my entire experience with Advantage Roofing. I needed to replace my old roof and these folks were pros from start to finish. Tim come out within days of my first call and explained the materials and process they would follow. Although Advantage Roofing was not the lowest of the three bids I got for my roof replacement, I went with Advantage Roofing because of their professionalism and quality materials. I am very pleased with their works and the results look great. I have and will continue to recommend Advantage Roofing to my friends and neighbors.
    - Samuel M.
  • A
    The Gutter Magician Inc
    The first visit for a quote was postponed, but I was promised for discount because of it (it was honored without an issue when signing a contract). The 2nd visit was punctual, and the guy was very professional and friendly. There was no push for anything, but he explained things carefully in detail. The installation quality is also good, and I am relieved there's lifetime (or 50 years I can't remember) warranty that can be transferred to a next owner if it ever gets clogged.
    - L S.
  • C
    Blue Chip Roofing
    Initially everything went incredibly well but here I am a year later and the roof on the Newport house is leaking badly and I haven't received a response to emails or phone calls, My sister-in-law lives in the house and is a co-owner. She spoke to someone about the leak and was told, on the second call, that they were too busy to deal with the issue and would call her later in the season. This was several months ago and no one has called. The property is getting more damaged with every storm that comes through.
    - Deb M.
  • A
    The Gutter Magician Inc
    The job went well, although it did take two days instead of the promised half day. But the guys were friendly, cleaned everything up, and basically, did a good job. Guess I won't know for sure until we have some heavy rain, but so far, I'm pleased.
    - Constance W.
  • A
    Frisby Construction
    I would like to thank your Frisby family for such a pleasant experience from you all. Each person I dealt with was very kind and considerate. Jamie and his team were the best. They worked so hard and got the job done and even worked in the rain. I will definitely pass the word on how thoughtful and caring your company is. Thank you once again, Debbie Hornsby
    - Debbie H.
  • D
    Frisby Construction
    When reading some of the other reviews for Frisby, I feel like they either dealt with an entirely different company or they are completely false. We signed our contract with Frisby on 04/20/18 as well put down a deposit (1/2 the cost of the roof). They were very aggressive calling to get us to sign the contract, but after we did, we barely heard from them. They were to contact us weekly by email letting us know where we were on the schedule, normally this resulted in me contacting them to check on the schedule. They said we were on the schedule 4-6 weeks out. We had some storms in May that caused it to be pushed back yet again, so another 4-6 weeks out...ultimately they scheduled our roof install for July 10th. I took this day off, as they said it would only take one day for the job. The did say that no one needed to be there during the installation, but I insist on being at my house when work is being performed. On July 10th, they hadn't arrived by 10am, so I called the company to see what was going on. I was informed that we were the 2nd install of the day and that if they didn't arrive by 1pm to call again. Needless to say, they didn't arrive, so I called again. I was informed that they would arrive the next day (another day off work for me). So, they did arrive on the 11th around 9:30am. They started work, by 5pm they were still working and nowhere near done. They informed me that they would be back the next day to finish. Yet, another day off work. They did finish the job on the 12th (I will say they did a good job cleaning up, etc. and the roof looks nice). We had ordered and paid for a chimney cap. When I asked about it, they said another crew had to come and do that, so here we are no cap and no sign of any crew showing up. I had to call the office multiple times regarding this cap, which cost $675. Finally I was told (mid August) that they hadn't even measured for the cap. I said that if I didn't get a cap within 2 weeks I wanted a refund. They did send me a refund for the cap mid-September. But, you need to see the pictures of what they left on top of my chimney. I had a chimney contractor stop to clean the chimney and provide a quote to install a cap on October 17th. Thankfully we hadn't used the chimney this season as we would have probably caused a house fire. They left the old limestone cap, in pieces, on top of the chimney crown, covering our flu. Please note, it is not just the fireplace smoke that goes up the chimney but also our gas hot water heater (our furnace is new and uses a side exit). We could have had carbon monoxide poisoning as well. All in all, I am pleased with the new roof, but their lack of communication, lack of professionalism and evidently lack of caring for the customers wellbeing is unacceptable.
    - Carole G.
  • A
    Total Home Care
    Impressive! Total Home Care gave me a very competitive quote, answered all of my questions, started work on the project when expected, stayed within budget, finished within the time-frame they gave me, were respectful of my property and the people living there, and the new gutter stood up to a weekend-long constant heavy downpour with no problem. The paint they applied over the repaired sections is an excellent match which I'm sure was not easy to achieve. I'm extremely pleased with the experience and the results.
    - Mary T.
  • A
    Frisby Construction
    Had my entire roof replaced. Due to rain scheduling was tricky, however they contacted me every week to keep me posted. A week out from install, they contacted me by phone with final details. The work was done on the day it was scheduled and completed on same day. Looks great & I have no complaints! I also received an email the next day from Frisby asking me if all clean up and materials were to my satisfaction. I highly recommend Frisby!!
    - Emily R.
  • D
    Bone Dry Roofing & Masonry - Cincinnati
    The chimney was removed on July 3rd. The opening was covered with a tarp from 07/03/2017 until 07/13/2018. During that time, there was no vent for the gas water heater. We recieved a bill in the mail on 07/11/2018 even though the project was not completed. We called the contractor who apologized and promised that the work would be completed the next day. When I arrived home from work the following day, the job was completed, however, the metal stack that took the place of the chimney was coming out of the roof on an angle. It was not staight up and down. I called the contractor and informed him. He told me to take a picture and send it to him. An hour later, he sent me a photo of what it looked like when his crew had completed the project. In their picture, the stack looked staight. After that they had several conversations with my spouse about why it wasn't staight. Non of which to me seemed logical. As a homeowner, who has no experience in roofing or chimney work, how can I really know if the work is done correctly? Are my expectations too high? Perhaps, I wrongly assumed that the stack would be straight up and down and not on an angle. If I was told that the stack would be on an angle before the contract was signed, I would have found another contractor. I am very disappointed.
    - Brian H.
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Roofing Contractors in Newport

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