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Chimney & Fireplace reviews in Newport

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  • It went very well. The fellow knew what he was doing, and adjusted the logs and fireset for a better and more pleasing flame. They also cleaned some soot on the logs and in the firebox. They were quick and punctual. Very pleased with their service.
    - Dennis Z.
  • It went very well. They charge an upfront fee to come out, diagnose, as well as begin the repair process, including the price of ordering parts. They fixed everything, and even accounted for unanticipated issues as the repairs continued. For instance, after finishing the downstairs fireplace it then began having some issues clicking on, and then some additional spots that appeared on the glass.. However, they were able to repair that quickly, as well. To top it off, a few days later I got a rebate to cover the difference between the estimated and actual costs. They were responsible, responsive, and fair.
    - RON H.
  • Steve called to advise he would be about 30 minutes late which was not an issue for me.  Once he arrived he promptly went to work.  He advised me of certain aspects of the fireplace and how things worked.  He cleaned the fireplace and gave me some tips about how to care for it going forward.  Steve owns his own business and does the work himself.  I find him to be very honest, hardworking and enjoyable.  He provided other documentation at the end of the service and I found him
    - Stephanie J.
  • The owner spent less than 10 minutes here not even listening to anything we requested.  The quote for a very basic rectangle of patio pavers is extremely high.  
    1.  showed up 40 minutes early
    2.  spelled our name wrong
    3.  did not listen to the type of stone we requested
    4.  did not include our request for a quote of a fireplace
    5.  only provided 1 idea
    6.  idea of bush placement was not as discussed
    - Michael U.
  • Don Snider was hired by my relocation company to assess the roof, chimney and fireplace. Don clearly outlined the issues found with the roof, chimney and fireplace and provided me with quotes for the repairs on all 3. While I didn't select Don Snider Roofing for the roof itself, I did contact Don Snider to repair the chimney and fireplace. He selected the repair option that would meet my needs at a reasonable cost and performed the work on time. His office was also very helpful in communication about quotes, contractor arrival timing and payment. Overall a very good, professionally run company.
    - Brian H.
  • I noticed some water damage in my home near the crown molding.  First I had the roofers look, they said it was the chimney - missing mortar probably let too much moisture collect.  I had two estimates.  American Chimneys price was 30% lower than the other and I had used them for my chimney work in the past.  I called to set up the appointment to have the work done.  It was winter and they could not be on the roof if there was ice/snow but they called me to let me know that they would come as soon as the weather permitted.  They came and set up scaffolding and used rubber pads so as to protect my tile roof.  They removed the old crown and replaced it with on that has an overhang so water from rain does not run down the side brick of the chimney, they tuckpointed the chimney brick, washed all the brick and then applied a water repellant.  They refunded 1/2 of the $139 they charged to do the original estimate and gave exception service.  The staff was all very professional and the lead Dave made sure I understood everything they did.   Before they left I asked them to look at my stone retaining walls and wound up hiring them to repair all of them as well.   Fair pricing, very good work, nice people.
    - Margaret E.
  • Dave and his crew just left after the four of them were here for three days resetting a stone wall and doing the mortar.  I've owned this house 25 years and always meant to get this done.  They were here doing a chimney job so I asked them to stay.  They were highly professional, respectful and paid great attention to keeping the integrity of the original construction.  Neighbors already stopped by to ask for their card.  Dave gave me a price which at first I thought was a little high, but now seeing the quality of the work and all the time it took the price was very fair.  Dave also made sure that I gave all my input prior to the start of the work and then again today before they left - and together we did find two small places where more mortar was needed.  They took care of it.  Next time I need masonry work I will call them again.
    - Margaret E.
  • Scheduled an appointment for 12/5 @ 4pm.  I took off work and waited around for them. At about 4:15pm I called and they said they forgot and rescheduled the appointment for the next day, 12/6 Saturday 10am. Saturday about 9:45am I received a call that they were sick and would call Monday to reschedule. Not happy at this point, but people get sick, no big deal. It is now the 18th of December and I have not heard a word. 
    - Katie O.
  • I had contacted Columbia Exteriors to have them clean & inspect my chimney. When I contacted them they told me it would be a couple weeks before they got out there and scheduled an appointment for the Saturday the 22nd, with a time frame of 1-6pm. I had no problem waiting a couple weeks for the special and was looking forward to the inspections so I could start using the fireplace, just bought a new home. 
    Saturday the 22nd arrived and I had received no follow up call, but I had no reason to believe they would not be there. I proceeded to sit around Saturday from 1-6 and did not hear from them at all. I let my frustration settle that evening  and called them Sunday to voice my displeasure and get some sort of explanation. I don't believe they were in on Sunday so I left them a VM. It is now Tuesday and I still haven't received a response!
    With their terrible responsiveness and lack of care for potential customers, I would strongly recommend against reaching out to them for their services and would not even consider them in the future. 
    It is back to square one in my search to get my chimney cleaned and inspected.
    - Katie O.
  • We chose to call American Chimney based on the high rating on Angie's List.  I received prompt call backs and correspondence from the company.  They were very accommodating to our schedule, which is very limited during the work week.  Matt, our serviceman, came to our house initially to inspect and provide recommendations.  We were very impressed with his professionalism and suggestions, that were reasonable and inexpensive.  He came back to our home to install the switch we wanted, and a glass cover, as per his recommendation.  Again, he was extremely professional and efficient.  I will use this company for any future needs for our gas fireplace, and recommend them highly.
    - Alyshia K.
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Chimney And Fireplace Contractors in Newport

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