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Roofing reviews in Mount Washington

  • A
    Beams Roofing & Remodeling
    We chose 5 roofing contractors from Angie's List. When they came to give us an estimate we told them that price was not our only criteria, we wanted a quality job. Honestly they all seemed fine except for one thing or another. For example , in 1 estimate the gutter had a grater type screen, I didn't like it. Another estimate the contractor did his math wrong and his estimate was half of everyone else. I think they would have been fine but.... In the end we chose Beams because of Brad Rigney. He came and gave an estimate and nailed down a shingle on the house next door for us, the estimate was competitive with the others and frankly Brad impressed us both. When the work crew showed up Brad was there to introduce us to the work foreman Ceasar and showed him specifics like the trim we needed replaced and that we were keeping our down spouts. Then the crew went to work and removed our old roof and laid down some sort of under roof that was waterproof and insulated. (I worried about rain noise. If you've ever been in a barn during a rain storm you know the noise can be deafening.) anyway, the next day they put the roof on and that evening we had a rain storm, no noise, not a whisper. So they came ,they roofed, they cleaned up and a few days later(weather delay) the gutter sub-contractors came and within 2-3 hours had the new gutters on. Thru it all Brad kept in touch and on top of everything. One small snafu, the preliminary contract called for 5" white gutters, however by the final contract I wanted 6" green gutters to match our new metal roof. When the gutter contractors came , they had run out 25' of 5" white gutters. When we told them it wasn't correct they called Brad he talked to them and they said they would be back tomorrow with the right product. And they were, no fuss no muss no anger just kinda oops our bad. I have hated dealing with contractors in the past. ( we've all been through it ) With Brad as Beams representative we were in excellent hands. I only gave Beams a B on price because it wasn't the cheapest estimate, but I do believe it was the best and I would recommend them to anyone. the whole experience was hassle free and how many times can you say that about a contractor that has worked on your home.
    - ALICE C.
  • A
    Home Run Improvement
    The crew did a great job. They showed up around 9AM each of the 4 days and worked late into the night. The total square footage is in excess of 4,900 sq ft. The only problem we had was with the dumpster company that shoved the dumpster off the driveway - causing the driveway to crack. I am left to work with the dumpster company, and this just happened so I cannot report on the outcome.
    - Michael W.
  • B
    Big C Restoration
    It was an Angie's List Big Deal that I purchased. It was absolutely fine. They did a good job. They took their time and they got it all cleaned up. They couldn't get on the roof because of the way my roof was pitched, it was too steep so they had to move ladders around. I paid an additional but I was okay with it. I told them to wait until all the leaves have fallen off the trees and then I called back and made the appointment. I was satisfied with the price. The quality was very good.
    - Ronald K.
  • F
    Had hail damage in March of 2012. Never did complete the work. They would never return phone calls. They would just show up without scheduling.  I would come home from work and find that they had been there without letting me know. They were not professional at all.  I was very disappointed.
    - Thomas M.
  • D
    Christian Brothers Roofing & Contracting, Inc.
    When I signed the contract on May 1, I was told to expect 2-3 weeks for the skylight to come in, then about another week (*1). 2 weeks after the anticipated time, I called them to ask when to expect them (*2). I was given a lecture about how it was hot and I had a white roof so they couldn't work on it, then he went into a rant about how a neighbor of one of his rental properties complained about bugs on his property coming over to hers. I hung still without a clue, only that shingles would be delivered and they'd be there the next day. The shingles arrived on a Friday. I didn't know if they were coming on Sat or Mon. Which it turned out to be neither. I called on Monday afternoon and was given another lecture .

    His contractors showed up early on Wednesday and didn't even knock on the door to say they were there. I climbed up while they were wrapping up the tear off. They didn't remove all of the felt paper (I was concerned and called my dad - he likes it all off to check the wood, but said the extra layer of felt is good). I did notice that they were running their hammers all over and pounding down nails and seemed to be checking the wood. There were some places that I wanted wood replaced even though they told me it didn't need it. (*3) They were very fast in getting the new paper up and starting the shingles, and I am super impressed by that. However, I would have liked to see the roof around the transition time (*4). Interestingly enough, I should have kept my old skylights. I have 3 in one room and held my hand out in the light coming in, thinking it was a new one and noticed that it felt cooler. I was happy about it, until I realized that the old skylight was the cooler one. My new "better" skylights are worse at keeping heat in/out; and they let more noise in (*5).

     The guys were finishing up the flashing, I was a little upset that I could see the caulk/putty bumps from the ground. Now looking at it, I don't like the white flashing against the brick, but that was my own choice and I'll fix it later.

    When I called Gary about the caulk and the skylights, he insisted on coming over immediately to look at it. I told him that it was an absolutely bad time as we were preparing to leave, but he came anyways. Then, he acted as though I was being overly picky and explained that we had little options because this type of caulk can't be smoothed. And that he had no way of knowing if these skylights were better or worse because he wasn't the manufacturer. (*6) (*7)

    Spring of 2013 - We called Christian Brothers again, noting that we had water coming in by the chimney and that the new skylights were leaking. - No response. We didn't follow up since we only remembered it during heavy rains.

    Early October 2013 - My husband left an "irate" message about the leaking skylights again. We had no response until some men showed up, unannounced at least a week later. Hopefully, they've solved the problem.


    *1 - I signed the contract with Andrew, not the owner.

    *2 - Spoke with the owner, Gary

    *3 - I estimated and thought it would be about 20 linear feet and on the invoice it came in at 40. Gary told me that his guys measure what they have when they start, then measure what they have when they leave. I want to pay the fair amount and left it at that until I crawled into my attic to find that I was actually correct.

    *4 - I'm a DIY'er, and would have done it myself except insurance paid for it. Now wishing that I had done it myself.


    *5 - Granted, we just assumed that newer ones would be better all around, and that he'd get the same quality we had. Also, the skylights weren't rated for sound. However, I feel that better skylights would include better insulation - which also leads to better sound proofing. In comparison, we didn't hear the rain until it was a rain, whereas, we now hear it when it is just a sprinkle/ We also hear more traffic noises.

    *6 - One skylight was ordered incorrectly; because we noticed the difference we opted to keep the old skylight, and deducted the cost from our bill. 


    *7 - He promised that he would contact the manufacturer and see what they wanted to do. I had to follow up on it, and this time I demanded to know what would be a reasonable time to expect a response. I was told a week; two weeks later I had to call again.
    - Nicole M.
  • A
    DC Brock Window Cleaning
    Chris and Angie arrived promptly after calling first. They explained what they would do and any other things I needed. After cleaning windows and doors I decided to replace all the screens as they all had some holes and bad places. Chris checked the gutters and cleaned out the leaves that were stopping the down drains.
    While the work was being done we visited and Chris and Angie are very nice people to talk with. I enjoyed having them at my home.
    I am 100% satisfied with the work. The windows with new screens look GREAT.
    - Ronald K.
  • B
    Beams Roofing & Remodeling
    Wes Beams (Owner and Salesman) was very courteous, and profession during the estimate, and afterwards.  The job took about two days to complete after a 3 week lead time.  The company cleaned up most to the mess afterwards, and we had no complaints as of that time.  However 2 months later, we were remodeling the upstairs bathroom.  That is when we notice a hole in the wood of the roof, over 9" across, all that was there was the shingles.  We were very upset, as this location is one we expressly told Beams to check due to leaks.  Also the Beams contract states that they would replace any damaged wood at $43/sheet, first sheet free (they replaced none).  However, they did not even attempt to fix this, as there was no loose wood when we pulled down the drywall ceiling. I do not understand how could anyone miss such an obvious hole in the roof.  We contacted Beams, it took them 3 days to return the call, and they set up an appointment to come to fix it, but did not show or call that day, or the next, they did show up several days after, with out calling, and proceeded to replace only the 2' x 2' piece of roof where the hole was located.  I expected them to replace all of the spongy plywood in that area, but they did not.  What they did do is leave a major mess, as since they did not call prior, we did not cover the Whirlpool Tub.  When we got home, we hound shingle sand, sawdust and wood scraps all over the bathroom.  We were not happy with the overall quality of workmanship.  We hope that the rest of the roof was not covered with similar issues.  I do not feel safe walking over the roof, knowing that at least one area was left missing the underlying wood.  
    I would hope that a company list with a favorable rating on Angie's List would do a far better job, especially after being informed to check that particular area.  I did not want to write this negative review, but if we had not pulled the ceiling down int the bathroom, and found the shoddy workmanship, someone may have ended up falling through our roof.  We did have a big mess to clean up, and are still not confident in the quality of  the remainder of the work done by Beams.
    - Gerry R.
  • A
    bsa home improvement
    Once they started they were fast.  Pricing is hard to grade since it wasn't my money.  They wouldn't give me an estimate.  A lot of people won't give you an estimate because they are going to do it for whatever the insurance company will pay.  The quality is so far, so good.
    - Lilia J.
  • F
    A&D Contracting signed a contract with me to replace the roof, remove the electrical service going from the house to the garage, wrap the soffits and eves and replace the gutters and down spouts on my rental house in Shelbyville, KY. One and a half months after the work was to be completed according to the contract they started to replace the shingles on the roof of the house using the old drip edge which should have been replaced. Two weeks later they cut the Electrical lines going from the house to the garage and put wire nuts on the ends of the wires then shoved them into the attic/crawl space of the house without a listened electrician , leaving the house with a dangerous fire hazard. Then covered it up with the flashing on the eves of the house.  The flashing and siding on the house was bent and installed wrong leaving gaps of exposed wood as much as 1 to 2 inches in places. The Aluminum was bent, scratched and dirty in many places. The gutters were bent and warped and the end caps were put on the gutters crooked. The down spouts were crimped in such a way that they leak. This took them 3 days of 2 weeks to complete. In this time I left Mr. Decker numerous voice mails asking him to call me because I was not at all happy with the work his crew was doing at the house. Finally I used a friend’s cell phone to call Mr. Decker he answered the first time and I told him that he needed to get to Shelbyville and get the mess that they had made of that house fixed right.  I was not at all happy with the work that they were doing.  On the second week of them working on the trim Mr. Decker had his crew rush to finish the job leaving a mess of scrap metal, sawdust, and nails in the garage and driveway. The work done on the siding and gutters looks awful and the trim on the rear window on the house was damaged by his work crew as well.   I had to call in a building inspector to look at the work that was done by A&D Contracting the building inspector had me bring in a licensed electrician. They both said that the removal of the electrical service to the garage was not done to code and created a fire hazard; this had to be fixed immediately.  Mr. Decker left me a voice mail saying that he couldn’t do a better job because he was covering rotten wood. It wasn’t fair for him to pay an electrician and besides he couldn’t find one. The electrical work was clearly mentioned in the contract. His job was done and he demanded the balance ($2500) be paid to him immediately. I called him back and told him the work was not acceptable. His response was I’ll see you in court. I responded  I’ll be happy to see you there!
    - James R.
  • A
    Beams Roofing & Remodeling
    Job went excellent, a glove was left in my gutter and they promptly came out and inspected and cleaned my gutters as necessary.  Of the four bidders they seemed the most honest, didn't upsell, in fact they talked me out of some products and features they didn't feel were necessary even though it meant they would make less money.  I've been working long hours and Beams was flexible enough to meet with me late in the evenings-including the owner himself.  All work was done neatly, with great quality, while doing no damage to my extensive landscaping that was right off the side of the house.
    - ROBERT M.
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Roofing Contractors in Mount Washington

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