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Stucco Repair reviews in Midway

  • C
    Cost Saver Windows & Siding
    The salespeople approached my husband and I while we were sitting on the front porch. It was late September of 2013. We knew we needed windows, and had gotten a couple of estimates the year before. Cost Saver was significantly less expensive so we ended up signing a contract to replace 19 windows in our home. Christian, our salesman, assured me that he would be here on the day of installation to be sure everything went well. When the installers arrived the next week, they set up in our front yard and got everything done in one day. They cleaned up after themselves, but left a patch of dead grass in the yard where they had worked. By the way, we saw no trace of Christian that day - our salesman who promised to be there to ensure installation was done to our satisfaction. Once the windows set and we could open and close them, we realized that several of them would close but we couldn't get them to lock because the lock mechanism wasn't lining up. I called Cost Saver to get someone out to fix the problem, and they appeared to be very concerned over this and quot;safety issue.and quot; When the guy arrived to look at the problem, I also showed him how the some of the screens would not go all the way down on one side, resulting in a 1/4and quot; gap on one side that was a great place for bugs to get through. He simply told me to put a BEAD OF CAULK in the hole!!! I knew this was not correct, and that the screens should come all the way down on both sides. I called Cost Saver back to tell them the problem was not fixed. However, after several calls over 6 MONTHS time, they still had not fixed the problem. Every time I would call, I spoke to the same girl who would tell me emphatically that they would definitely fix the problem. I know she was trying to be friendly, but she kept calling me and quot;sweetie,and quot; which frustrated me because I needed someone to take my problem seriously. Her casual kidding around and calling me pet names did not come across as professional, and did not seem sincere, especially after so much time had passed and my problem was not fixed. FINALLY in May 2014 after several more calls, and after I threatened to call the Better Business Bureau, a new installer came out and repaired the problem. To his credit, he was very nice and seemed to know exactly what he was doing. It turns out that (according to the new installer), the guys that originally installed the windows had not bothered to level them, causing them to be skewed to the point where they would not lock, and also causing the aforementioned gap where the screens met the bottom. He told me that he would call me back to schedule a time to come out and fix the problem. I didn't hear from him after a week or so, so I called him back. He told me that Cost Saver did his scheduling and they had him booked solid with other jobs. I told him that I felt that my repair should be a priority since our windows were installed LAST YEAR! He came out the next week and leveled all of the windows. He also ordered a sash for one of the windows because a leak had developed between the panes. As it stands right now, it has been about 3 weeks since he was here, and I have not heard back from him regarding the installation of the new sash, and one of our windows still will not lock on both sides. I have not reported this problem, because I'm sure he will be perfectly willing to repair this problem when he comes back to replace the sash. My hope is that I don't have to call them repeatedly to get these final repairs made. I would not recommend this company to my friends or family.
    - Karen H.
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Stucco Contractors in Midway

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