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Hvac Repair reviews in Midway

  • A
    This is our second time working with Comfort Heating and Air, replacing the downstairs system this year after the upstairs system failed last year. I called early Monday morning, and got a call back within the hour. JR came out and checked the system, confirming our old R-22 system had sprung a leak in the coil. It wasn't completely discharged at that point, so was still cooling some - just not enough to keep the lower level comfortably cool. JR gave us three options - he could simply recharge the system, which would eventually leak out and we'd be back to square one, with a few hundred bucks less in our pockets; we could replace the coil and hope that nothing else fails; or we could replace the system with a new system with higher efficiency and a ten-year warranty. Having been down this road a year ago with the upstairs system, we opted to replace the system. JR confirmed an opening for the next morning, and Sergey and Serhiy arrived shortly after 9 am. We were familiar with them, as they'd done the install a year ago. They got to work immediately, saying they'd be finished between 3 and 4 barring any unexpected problems. They got the old system out and the new system in place, even replacing the circuit breaker in the panel to accomodate the larger auxiliary heat strips. They left the area clean and took all the boxes and packing materials back along with the old system. Everyone I've dealt with at Comfort has been professional, reliable and courteous. Pricing is competitive for this area, but metro areas are quite a bit higher than rural. System replacement in far western KY would have been about 1/3 less than here in the Lexington area.
    - Eric P.
  • A
    It went very well. We had just recently had a new system and half of another system put in about a month prior by another service provider. The other provider did not charge one unit properly with refrigerant and did not have a valve changed on the inside of the house when the outside unit was changed. Comfort was able to come to our house within a couple of days and diagnose the problem very quickly. They were able to make the proper repairs and got our units working properly again. They were very professional, very clean, and let us know what the cost would be to make the repairs before the actual repair. J.R. was our service provider and even called back a couple of times to make sure everything was working properly. At one point he came back to the house to tweak the system to get it working completely right. We would definitely use Comfort Heating and Air again and recommend them to anyone.
    - VALERIE B.
  • A
    I called on May 2 to get an estimate for replacing our upstairs heat pump that had been non-functional for two years. Comfort scheduled the estimate for the next morning, and Ryan showed up promptly as scheduled. Unlike any of the other companies we called for an estimate, when Ryan walked through the door, after introducing himself, the first thing he did was start looking at our setup - asking about the number of registers and return ducts we had, and asking if the rooms were comfortable when the unit was working. He then got his ladder and went into the attic to see how the old unit was installed, and took pictures of everything - old unit, ductwork, placement of registers and returns, etc. - including measurements. After completing his inspection, Ryan sat down with me and told me everything he'd noticed, showed me the pictures he'd taken, and recommended that we replace two return ducts with larger sizes to balance the in/out airflow. Part of this discussion included showing me the airflow calculations for the size area we are heating and cooling. Ryan gave me a hand-written estimate before leaving, and promised to send me an 'official' estimate with all details when he got back to the office - and I received those within a couple of hours. I reviewed and asked Ryan to send me an estimate for a higher-end unit, which he sent promptly as well. I had several other estimates scheduled, and Ryan checked back several times to see if we had made a decision. We got estimates from 4 companies; Comfort was not the cheapest, but they were within a couple hundred dollars of two others; the fourth was about $1000 lower than the other three. After getting all the estimates, and arranging financing, we decided to go with Comfort because we felt that they were price competitive but had done the most thorough inspection and we just had a better comfort level with their whole process. I called to schedule the installation on the 12th, and asked if we could do it on the 19th because we were going to be out of town for a few days. Sergey and Serhiy showed up right on schedule, and got to work immediately by removing the old system components, both indoor and outdoor. As the day progressed, Sergey and Serhiy kept us informed of their progress. As Friday afternoon became Friday evening, Sergey came and informed us that there was a problem - there was a microscopic leak in the new coil, so small that it didn't even form an air bubble in the soap test, but he could hear it whistling and the pressure in the line was dropping. He had called and they were checking to see if they had another coil in the warehouse in Lexington or if one would have to be brought down from Cincinnati - which would determine how quickly it would arrive. We asked if that meant that they would come back on Saturday or Monday to replace it. We were very surprised when he said no, he would be there until it was done that night - he didn't want us to have to go through the weekend without it (despite the fact we'd already gone two summers without a/c since the old unit quit). The replacement coil arrived about an hour later, and Sergey and Serhiy got to work swapping it out. A couple hours later, they had everything up and running, and our upstairs was finally cooling off. The payoff happened on Saturday night, when the kids and I returned from a quick trip to Chicago. My son started up to his room, and as he got to the top of the stairs he said "It's not hot up here anymore!". We can't say enough good things about Ryan, Sergey and Serhiy. My gut tells me that many other installers would have started the unit up and left on Friday, so they could get to their weekend - and deal with the leaking coil the next week, whether it kept working all weekend or not. Maybe I'm just jaded after dealing with my fair share of contractors who are just in it for the money, and others would have done the same thing and replaced it that same day, but I doubt it. One thing is for sure - when the downstairs unit needs to be replaced, the first place I'll call is Comfort Heating and Air!
    - Eric P.
  • A
    Had many problems with previous company and wanted to switch to someone more knowledgeable.  They (Engineered Heating and Air) were very professional and knowledgeable and fixed all the issues we were having (which were many)!!  I knew there were mistakes done by the previous company I used, but I had no idea how many mistakes the previous company was repeating over and over.  I am very pleased with Engineered Heating and Air and will definitely continue to use them!
    - Lisa H.
  • A
    We decided to replace our aging heat pump when it could no longer keep the house warm in winter and cool in summer, despite regular maintenance. We got multiple estimates, and decided to use Monthie because they were the most professional and also quoted us the best price. We also needed an additional air return added to our house, and Monthie was the only contractor that offered us a common sense solution. They showed up exactly when they said they would, completed the job on time, and cleaned up after themselves, including hauling away all the parts from the old HVAC.
    - Lori R.
  • A
    There was a crew of about five people who came out and they all did pretty well with the job. They worked rather quickly to, although, I do not think they had anything else to do as far as work. They seemed professional and they did a good job.
    - ELIZABETH P.
  • A
    Very well.
    - Emanuel G.
  • A
    These gentlemen are very professional and reliable. Have provided service for my home and office for almost 10 years.
    - Marilyn R.
  • A
    Very efficient.
    - Marilyn R.
  • A
    I have always been pleased with Sorg and will continue to use them. Everyone I have encountered has been great.
    - Agatha G.
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HVAC Contractors in Midway

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