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Hvac Repair reviews in Madisonville

  • F
    Charged for time not on the job. Was told had to order part. Ended up ot needing part. Was going to charge 3 times what the part actually cost. Called company and was treated very rude Charged wet dollars and actually did nothing.
    - Terry B.
  • A
    T&G was very professional, and completed the job in a reasonable amount of time. We never had any issues with having them in our home performing work. The price they charged was the same price they quoted, so there were no unexpected surprises.
    - Jake C.
  • C
    there were numerous problems with the heating system including they forgot to turn on the gas going to the system, they did not level the system up and water was standing in the basement furnace room, they put the pipes in and left my day bed springs up behind the pipe now there is no way to get the springs out without taking the furnace apart, they ran new ductwork and improperly installed them    at one time I would have trusted this company to do any of my work but over the years as they have grown some of the people hired to do the work are not the most reliable to do the work correctly I am  not sure of the exact dates but the afore is my experience with HCH Co
    - Cheryl R.
  • F
    I contacted Carter plumbing because I was going to have work done on my house to fix the sagging.  I explained "Very Clearly" what had to be done and even had Mr. Hopper come out to the house and give them an idea of what to expect.  The job they would have to do is remove all plumbing from a certain line that was drawn under the house and move out our ductwork as well.  The plumbing had been there since the hosue was built, but I had just replaced all of my ductwork because of an earlier project.  I asked that it be saved if possible and he assured me that we could reuse some of it.  Also, they needed to be there on time since our work depened on them doing theirs first.
    The day arrived and 6 guys showed up at me house.  Instead of talking to me, they went to the other guys who were working on the house and talked to them.  The other company said that eveything had to go!  So they got in and started tearing everything out from under the house.  After about 20 minutes, all six guys left!  An hour later 2 other guys show up and they are NOT happy about the job.  They are cussing and complaining because "no one else was going to show up and help".  Then, they started taking out our new ductwork and just throwing it into the back yard.  I approaced them and said we had to reuse it, and it didn't matter.  They literally destroyed every bit of it.  When they finally got finished, they put one thin piece of plastic over the center and said that they could reuse it.  They Left.  (I actually took a video of them doing all of this)  About 6 hours of work here.. They also unhooked our gas line from our HVAC unit and left it open, I mentioned that I smelled gas and they said it was nothing and left... We had to call the gas company, which caused an emergency.. wasn't pretty..
    Part of the "Contract " was that they returned that Friday morning to get us at least a shower and a toilet working so that we could go back home and no longer have to live in a Hotel.  Friday morning they show up, (6 guys again).. Well, the other comany had about 15 minutes worth of stuff to finsh so they said we will be done in a few.. I was paying the plumbers, but they left anyway!.  After numerous calls to Carter, Finally, 2 guys show back up.  They didn't ask which bathroom or shower or anything, they just went to work.  They ended getting the water on, but they hooked up the wrong shower (It was broke) and we had no Hot water.  Well, they apologized and they left for the weekend.  (3 hours work) My wife and I had to end up staying at the Hotel for another WEEK becasue of their incompetance. 
    Finally, the following week, we got our water hooked up (4 more hours of work) and everything was fine (until we found out that our clothes washer had no water going to it)  so it took  days for them to come back out and fix the problem.  When I got the bill, it showed a slew of materials that they never used, and it showed double for all of the hours worked.  I called their office and complained, and they stated that they "May" not have been the best at keeping track of their times, so they dropped 3 hours off.  After more calls by me, they wouldn't budge any more.   It was a NIGTMARE STAY AWAY from CARTER plumbing....
    - Jerry S.
  • B
    Josh and his team were very nice to work with, they kept true to the estimate, and even started earlier than expected. The only issues that I really had with them were the changes that they and quot;took the libertyand quot; of doing upon themselves. My wife and I just had to pay a large amout of money to stabilize our house, which included a sump pump and a dehumidified in our crawlspace under the house. To be able to get to the devices for service etc.. there is one small opening between the two sections of the foundation. I asked that Eand M would knock a new hole in the wall and run our ductwork through there. Instead they used our floor as part of the ductwork for the return air, and ran a new line through the existing opening. Now we are unable to service our equipment in case anything breaks because we can no longer get it out from under the house. They also told us that they did not reconnect one of our vents because it was and quot;overkilland quot; for that room. That is fine, and I appreciate them letting me know these things, but I pointed out that it was that way in the quote so I would expect some discount for them not having to do the work. Since they didn't knock the hole in our foundation, and used less duct work because they used part of the floor as the return air, I also stated that I expected the bill to reflect that as well. They agreed, and everything was good until I got the bill. It was exactly as the first quote has stated. I called Josh and inquired about the changes and he said that he forgot and would adjust the bill accordingly, he did some figuring and said that the best he could do is drop the price by $50. We went ahead and paid them, but I should have said and quot;If $50 is all that we will save, knock the hole in the wall, run our new ductwork, and run to that vent that we don't needand quot;.
    Overall, they did good, but they left us with a pretty big problem if / when our equipment under the house fails.
    - Jerry S.
  • A
    Everything was very good. My ac wasn't working and it turned out to be my thermostat. They replaced and it and cleaned out the entire unit.  The ac unit actually ended up working better. I was very pleased with their services.
    - Tanya N.
  • A
    I've had a plumbing experience with them as well as an air conditioner issue.
    For the plumbing we noticed our sump pump running almost constantly but it had not rained.  They sent two men out the same day we called and within 2 hours had determined where the broken line was in the ground outside the house, dug it up, fixed it, and moved all the dirt back.  They were very kind as to remove their boots before coming in the house to keep from getting dirt on the floor.
    Our air conditioner had gone on the fritz and they came out the same day as called and within about 45 minutes had determined the capacitor had to be replaced and had our air back up and running again!  Wonderful service!
    - Neil V.
  • A
    These guys are awesome. They take their time and do the job right the first time. Excellent work by competent and courteous technicians.
    - Tim B.
  • F
    The minute they got their money that was it. They didn’t do a good job. A piece blew off and they wouldn’t come back and fix.
    - Brenda M.
  • A
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    - Troy G.
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HVAC Contractors in Madisonville

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