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Storage Unit reviews in London

  • A
    Zippy Shell Louisville
    World Class company. The attention to detail and unreal customer service was evident through the whole process. Kevin, the owner stayed in touch and made sure we had what we needed when we needed it. Chris, the owner/driver who dropped off and picked up the Zippy Shells, could not have been more pleasant and great to work with. The whole experience was great from start to finish and now all of our belongings are stored in a heated and cooled environment waiting for us when we need them delivered again. Thank you guys for offering this unreal service, it made our move much more manageable! I highly recommend this to anyone looking for an alternate, hassle free storage option.
    - Kirt S.
  • B
    A Local Van Moving & Storage
    Stored things for 8 months. We had upholstered chairs with ink or spill spots on them. Anyone who takes the insurance they provide really needs to read in detail what that covers and how the price is calculated.
    - Cheryl S.
  • A

    Price listed was for the rental of the 2 pod units and delivery from Point A to Point B. Monthly storage fees were extra.

    The coordination of a long-distance move, with no set end date or destination, can be complicated. The communication with Pack Rat and the coordination of their team in Columbus, OH arranging for the delivery of the 2 pods was wonderful. Due to some shifts in work schedules and moving dates, they were able to re-schedule the move a few times before they finally dropped off the pods. The drop off was on-time and smooth.

    Four months later, the timing and schedule of the move-in also had to be re-scheduled (due to house not being ready) and they were right on top of it. Dropped off when they said they would... exactly where I asked the load to be dropped.

    To be honest, with all of the re-arranging and up-in-the-air dates and destinations, I kept waiting for the whole deal to fall apart and get crazy and complicated. Never happened.... the 1-800-PackRat group were on the ball. Moved everything we owned from Point A to Point B, stored it for months, and so far have not found 1 item broken or damaged in transport.

    - Sheri R.
  • A
    East Point Storage
    They’re a family-run company, and they’re fantastic!  Their prices are either competitive or better than others, and they’re always readily available.   We’ve had no issues getting a huge moving vehicle into the units, and I like their security as well.  The facilities are designed from a really effective drainage perspective, and I really like at as well.
    - Melissa W.
  • A
    Margaret's Moving & Storage
    We've used them more than once.  They are just wonderful.  We have a lot of antiques, and they were very careful so we had nothing to worry about there.  They really stand behind their service and are very responsive.  We've recommended them to our friends.
    - Magdalene M.
  • A
    U-Haul International Inc
    I repeatedly called a closer location to rent a truck, but that office is short-staffed and doesn't answer calls. When I called the Bardstown Road office, they answered the call and were able to set me up with the truck I needed. When I needed a truck a few months later, I called them first, and again they were able to help me right away. Meanwhile, we moved our storage from the less-responsive location to the Bardstown Road location, as they are so professional and helpful. I go out of my way to use this location.
    - Karen M.
  • D
    We rented a storage unit at this location because they had the size we needed.  The office is extremely short-staffed and can rarely answer the phone.  On the two occasions when someone did answer the phone, they were brusque and unhelpful, saying something like, "I have a line of people waiting here in the office and can't help you right now."  It is also difficult to get a call back when you leave a message.

    When we needed to move the things from the existing unit at this location to a larger storage unit, we called this location first so we wouldn't have to move the things to another facility; however, we were never able to have a phone conversation with them when we needed to, so we switched to the Bardstown Road UHaul.

    When I went into the office to check out of the unit at the U Store It, the desk employee told me they require a week's notice, or they will charge you an extra month's rent!  Fortunately, it was 6 days before our next billing, and the employee let it slide.

    Our experience with this facility was difficult, and we will not use them again.
    - Karen M.
  • B
    - Guy Y.
  • A
    - Guy Y.
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Storage Units in London

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    2021 DUBOURG AVE
    Louisville, Kentucky