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Home Warranty reviews in London

  • A
    I have a home owners warranty with them. I pay monthly. They are pretty good. They come and give free maintenance on the air conditioning and heating. My microwave went out and they replaced it. That was good. They honored the warranty system. They are very prompt.
    - Ann & Melvin P.
  • C
    The sub-contractor who cut the holes in the sheetrock did not repair the damage. The sub-contractor assigned to fix the holes failed to accept the home warranty's request. I tried several times to contact someone about the problem, spoke with Kavon who assured me the matter would be handled. I made four calls to the case handler named Candace Arroyo and sent three to four emails. Candace never responded in any form. Kavon had given me his manager's extension so I tried calling that party. I called the manager at extension 5273 four times and left messages four times. His accent was too difficult and he spoke too fast for me to ever really get his name. The manager and Candace both had messages regarding the fact that they would return calls within 24 hours. It is to laugh! Neither EVER responded at all. I finally looked up the sales representative for the area and sent an email but got an auto-responder, which I DIDN'T read. My bad! I could have had this resolved sooner if I'd read the auto-responder. Finally, after nearly two months of trying I did receive help from Christine Harris. Christine Harris cut through everything and actually HELPED! I learned later Kelley DeGeorge the sales rep had contacted Christine Harris about my, now rude behavior (read the auto responder next time, sigh). Kelley De George (yes she dodged me the first time but I didn't read her auto message so it's a draw) returned my call the very same day and with Christine Harris's help gave approval to have the sheetrock repaired. Not only did Christine Harris completely handle the situation, she credited me the service fee. Yes, I am now a big fan!! I can't say for sure if this thing is over but I can say for sure that Kelley De George and Christine Harris are wonderful, patient and kind people even to one rather rude policyholder. A big round of applause for both Kelley De George and Christine Harris. They single-handedly saved the reputation of First American Home Warranty.
    - Melody S.
  • F
    perAt this time, I have the authorization to contract out the sheetrock repairs. First American is always quick and adamant  about not paying for painting. What a shame they are not as quick or even close to adamant about actually fixing the damage done by their first contract workman.
    - Dave S.
  • C
    several things they are expensive and pay out very little
    - Dona J. A.
  • B
    They are okay but don't seem real organized. I have no particular complaint other than I wanted to know who they sent out on my first call and they did not know.
    - Dona J. A.
  • C
    I will find out in a month
    - Dona J. A.
  • A
    Done quickly and efficiently
    - Pam S.
  • A
    unknown
    - Pam S.
  • B
    unknown
    - Pam S.
  • A
    They've been very good. I'd recommend them to any homeowner.
    - Pam S.
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Home Warranty Companies in London

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