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Auto Body Repair reviews in Lexington

  • A
    Boots Auto Body Inc
    In every circumstance, I was so pleased with the work. Their customer service is outstanding, the workmanship is top-notch, just overall a great place. Here's two examples- they called Enterprise car rental for me because, even though I had a prescheduled appointment, sometimes Enterprise doesn't show. Indeed, that day they saved me a long wait. In addition, my cars have been cleaned top to bottom as a part of the repair service. It's over the top care. Kudos to Toby and his wife- great business, can't say enough good things about them.
    - Don B.
  • A
    MACK FREEMAN'S AUTO BODY
    This is an GEM of a repair place. My family and my friends have been coming here for years. I had to write this review to let others who are tired of getting financially raped by the larger fancier places! This is a small unassuming little place on Werne Drive off Old Frankfort Pike. These people are SUPER good at what they do. Their work is FLAWLESS!!! They have done work on two of our Mercedes as well as my husband's $100,000 sports car. My friends have all kinds of cars. EVERY job is excellent. His prices are so good we often don't file with our insurance. The owner himself is always there, an unbelievably sweet honest guy. He will give me estimates, do the work (he often finishes early) and even comes in UNDER the estimate!!! Who does that???? If you don't have your work done here you are crazy!!! They don't advertise and are very low key. I found out about them from a friend.
    - melinda b.
  • A
    Boots Auto Body Inc
    Went in to have them look at some slight damage my daughter did to our mini-van. They did a quick repair (for free) to get the door functional and now I have time to think about whether or not to do a bigger repair that could be expensive due to the length of the "slight" damage. They were friendly, direct and honest. They made me feel comfortable. I highly recommend them.
    - Dean P.
  • B
    CARSTAR South Broadway
    I was a little disappointed this time how long it will take when I got the estimate. I had to keep calling to find out. The estimate was free. The estimate time and everything was fine. When they gave me the estimate, it was fast. They took me right through and I didn't have to wait very long.There was one person in front of me and they took me right away and got it done. Their's was the only estimate I got.
    - charleyne M.
  • A
    Boots Auto Body Inc
    I found them very pleasant and professional to deal with. I got a prompt estimate and easily scheduled the work. The job was done well and the painting blended nicely, result like nothing had never happened. Three unusual choices they made stand out: First, they discovered additional damage once the bumper was removed but they did not charge extra to deal with that; Second, thIeir quote was based on a used bumper, when they were unable to locate one that met their satisfaction they upgraded to a new Toyota part (again at no extra cost to me.); Third, when the job took longer than expected, they volunteered to cover the extra rental car cost. 1500 I find that to be exceptional professionalism and customer service. I enthusiastically recommend them to anyone who is so unfortunate as to need auto body work
    - W DOUGLAS E.
  • A
    TAGS BODY SHOP
    The repairs that Tags Body Shop did on my '99 Toyota Camry were exemplary - they did such a good job!  Max, the owner, was extremely helpful and guided us through the process. We highly recommend Tags!
    - TOM C.
  • D
    DON JACOBS
    Took my mini-van over there to have them look at a few things. They didn't tell me when I scheduled the appt or while I was there that they'd charge for the diagnostic review. They hit me with the $230 charge after I showed up and explained the problems. Then they call later in the day and explain that they would need an additional $300 to continue their investigation of why the check engine light is on. I just can't fathom spending $530 just to have the car looked at and have them explain what's wrong and how much more it would cost to get everything fixed. Beware!!!
    - BJ M.
  • A
    BLUEGRASS AUTO BODY SOUTH
    Went great. Estimate was dead on. Had one additional cost after the wrecked bumper cover was removed but they fixed at a much lower cost than replacing the headlamp. Called first could have installed without fixing but could have caused the seams to not be perfectly straight. Up front with all options.
    Paint matched the body perfectly. Even closer than the original rear bumper which may have faded a bit.
    All in all great experience. Will be returning for a small dent on another vehicle.
    - Troy M.
  • A
    BLUEGRASS AUTO BODY SOUTH
    They did repairs on both my car and my neice's car.  They were fantastic.  They dealt with my insurance directly.  They called me back pretty much immediately any time I had a question.  They did a great job and both cars were restored without any evidence of an accident.  They were on time when promised and everything went as planned.  They are all very nice, informative, helpful and professional.  I will definitely use them again if ever have to.
    - Lisa P.
  • D
    BLUEGRASS AUTO BODY SOUTH
    1- Installed an obviously faulty part (step plate) ordered from dealership - caused second trip back where it was taken care of on the spot and within 15 minutes
    2- Later discovered that bumper was installed improperly and blocked access to plug in lights for trailer - third trip back where again it was handled promptly.
    3- The first two issues were inconvenient and cause to question the competency of this business but, because they were handled in a timely manner on each of my return visits, I would not even bother to write a review.  The reason I am writing a review is because the general manger was very rude to me on the phone when I called about the second issue.  He did apologize yet it was unprovoked, unprofessioinal, uncalled for and in my opinion, showed true colors.
    - Miriam A.
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Auto Body Shops in Lexington

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