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Fence Company reviews in Latonia

  • A
    Pioneer Fence Co
    Salesman Jeff Tromblay made a thorough study of our needs. He followed up with a detailed estimate including photos of the style fence and gates that would be installed. The installers, Dave and Russel, are top-notch. They were punctual, neat in all their work and had the process running like clock work. When they left you couldn't tell there had been anyone in the yard just a beautifully installed split rail fence that is picture perfect for our rolling and manicured back yard. The neighbors are a bit jealous and say it feels and looks like a real Kentucky Horse Farm. We couldn't be more pleased with the final product.
    - Barbara P.
  • A
    Fence Pro
    The job went extremely well and was finished in two days. It is high quality and professionally installed. The workers were extremely professional and polite. Fence Pro even shined above the other companies who quoted by providing a CAD drawing of the arbor to be installed and provided a fixed price quote. Other companies said the price would vary based on the arbor but didn't provide examples or prices. Fence Pro was by far the most thorough quote.
    - Suzanne M.
  • A
    Burcor Fencing
    From start to finish we have had a professional and efficient experience with Burcor. They came out for an estimate in a timely manner and were professional and knowledgeable. We had several estimates and Burcor was one of the lowest prices. Our fence is perfect and we couldn't have asked for a better experience!
    - Erinn K.
  • F
    Burcor Fencing
    Called for estimate 2/19 / Vicky visited 2/25 stated wanted Robert to come out to do estimate / Vicki called with message Robert would be out on 2/27 / called Robert after no show said would get me a bid and did not need to come out / called Robert 3/4 and said would come out to see 3/5 / called left message for Robert 9am 3/7 no call back / called again 3/10 left message for Robert to call / Robert finally called 4:30 3/10 to advise not interested in fence job but will be out in next couple weeks to install next door neighbors fence. Reason provided was that rear fence section which is a cleared fairly level 6' wide path through woods was not anything he would send his crews to work on. Process to get this answer was way to long and difficult. Already have two other bids but was expecting Burcor could offer lower price since will already have crew and equipment next door.
    - Tom K.
  • C
    The Fence Co
    The company is owned by a divorced couple, Gina and Wes. Gina does the proposals and Wes does the installation. The problems my husband and I encountered with the company were based on our lack of experience in purchasing a fence. First, let me say that Wes was a very pleasant man to work with and after a small amount of work he and his assistant had completed, I felt I would have a well-constructed fence. I have to admit I had many sleepless nights before I meet Wes. We walked the yard and I expressed every concern and he assured me that he could handle every issue. He also built an excellent fence and put on a beautiful lock. He knew the fence was for our new puppy and I felt he sincerely wanted to build a fence that would protect him. Let me say the fence was built in accordance with the contract. However, as a result of our lack of understanding in the beginning and not wanting to start back at step one; we elected to have the fence installed per the contract but it isn���t the fence we had envisioned. When we were shown photos by Gina to select the wood, we saw a photo of brown wood. In our ignorance, we thought this was what our fence was going to look like. However, our fence is raw wood which is not brown. We learned too late that we had contracted to have a raw wood fence installed. To look like what we want the wood must be stained. We were also told by either Gina or Wes that the wood cannot be stained for six months. I contacted a lumber company who told me that yes there is a six month waiting period between when the wood is treated and when it is stained but that the lumber sits for so long after being treated that your contractor can purchase lumber that has already sat for six month. The lumber company said to simply go to any expensive new neighborhood and you see stained fences not raw wood. On the day the fence was being installed my husband asked Wes if the wood was stained before or after the wire was added and Wes said that our fence wasn���t going to be stained. We were both so upset. I cannot even express our horror (but later my husband decided to make the best of it and because the fence was well constructed he called Wes and left a message that Sami (our 3 month old puppy) was happy with the fence. Gina took this to mean my husband and I are happy with the fence but there is a bit of a difference!) The other problem we encountered was the first proposal. Initially, when I called Gina I told her we were considering just a dog run. She told me that for such a small job I should call a company closer to my home. Because her company had so many A reports on Angie���s List, I wanted to use their company so I explained that our home was not an unreasonable distance from the location of her company (Loveland) and that I had actually lived in Loveland so was very familiar with the distance. She agreed to come out. Gina, my husband and I went to the back yard and discussed options. After looking at our deck, we realized the small dog run that she had given me a price for over the phone wouldn���t work so she worked up the price for a larger area. My husband suggested getting a price for the entire yard. My husband and I waited by the deck while Gina measured. That was my mistake. I assumed that Gina was measuring out from the house all the way to the woods at the back of our house and back down and around to the other side of the house. We went into the house and Gina gave us the proposal. Gina made the point that if we ever sold the house an entire fence would be much more appealing to a potential buyer than a dog run that went around our deck. We told her we would give her our decision the next day. We decided to fence the larger area and I immediately gave her my credit card so she could charge the required 50% deposit. She told us they were very busy and it would be several weeks. During that course of time, we did have second thoughts and Gina did agree to not charge my credit card which she certainly had the right to do. I think if we didn���t have to wait so many weeks the issue with my nerves wouldn���t have come up but they only have 3 installers (and they need at least 2 installers for each job) so if you want them you do have to wait. After studying the proposal, I began to have questions. I called Gina and learned that she had measured flush with our house. In other words, there was 5ft of our property on the right side that is not fenced and 10ft on the left side and I realized the fence wasn���t going to reach the woods. It was also 5ft short. What she had done was simply measure 60ft up, across and down. I still don���t understand why she would have measured in this manner but her reply was that my husband and I were out there assuming I suppose that we should have been watching her. Knowing that adding more fencing was going to increase the price my husband and I decided to go along with the sides but my husband wasn���t going to cut grass between the fence and the woods so we needed Gina to come back out and re-measure and give us the new proposal. We also let our neighbors know that we were putting up something of an unconventional fence and we would continue to maintain the grass outside the fence. On the morning Gina came to re-measure, I answered the door promptly. As I went to step out, I turned to make sure the puppy wasn���t following me and she said ���I���m in a hurry. I have four other appointments.��� I definitely felt she was unhappy she had to return but the contract as it was currently written wasn���t acceptable. I had offered to simply have the installers add the additional fencing on the day of installation so she didn���t have to come back out but she refused that option. Then, after being so rushed, she stopped to pet our neighbor���s dogs and even claimed she would like to take them when I told her they were outside dogs and only brought inside in severe weather. I had to wonder why her other four appointments suddenly weren���t so important because she could take the time to pet the dogs. I didn't feel like a valued customer. However, I was confident about where the fence would be because she brought spray paint. That relieved my worries about the location. The other thing that bothered her was I do not have a printer so she could e-mail me quotes, proposals etc. but I couldn���t print the contract. On the last day of installation, Wes gave me a copy of the contract which I thought was fine. When I opened my e-mails that evening, I had an e-mail from Gina saying that she was sending the contract with Wes because she wasn���t inclined to spend money on the stamps. I would have been happy to give her the 4 or 5 stamps our job cost her company. That was just a petty, unnecessary remark. We had had the unfortunate misunderstanding about the staining but I was never rude to Gina and I thanked Wes for the excellent job done by him and his assistant.
    - Anne R.
  • A
    Eads Fence Co Inc
    - Jeanette J.
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Fence Companies in Latonia

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