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Veterinarian reviews in Jeffersontown

Real People ~ Real Reviews ~ Real Results

  • It went very well. The surgeon did a spectacular job and our cat healed nicely and is back to her old self. The only complaint I have is about follow up work. At the two month mark, we took our cat back in for the final checkup after surgery. They sedated her and took xrays. She was declared healed and sent home. Subsequently, we received a bill for the xrays. When I called and stated that I thought it was included as standard follow-up to surgery, I was told that, no, there are charges for the xrays and that it is explained on the original discharge papers. I dug the papers out of my file and, sure enough, in the middle of a paragraph it does say that there will be a charge for xrays. It needs to be more prominent. And it needs to be discussed what is and is not included in the surgery fee.
    - Cheri P.
  • I've been taking my 3 year old golden retriever there since she was a puppy and I don't have one complaint about their office or Dr. Berge.  They always return my calls, or answer when I call, and they've worked us in same day for medical problems several times. They've been so sweet and caring to my dog and Dr. Berge is very knowledgeable and doesn't over or under treat medical issues.  I would recommend them to anyone.
    - Rebecca B.
  • Sadly I had to let my Kitty go but these people we caring, professional, and treated my kitty and I very well.
    we did blood test so I could make an informed decision.
    i had my "Chief" cremated and he came home in a beautiful carved box and a wonderful ceramic paw print.
    this was a very hard time in my life but Metropolitan made it easier

    - judy r.
  • Dr. Jones and staff provide professional care for our feline family in a friendly, compassionate manner. Each person, be it vet or tech, asks questions at every visit and listens to our answers, and is always willing to fully answer any questions that we may have. One thing we haven't been entirely pleased with is how final goodbyes are handled, when necessary. We had a much, much better experience with our last moments at a medical teaching hospital elsewhere, with goodbyes said slowly and in comfort in a tranquil and quot;alone roomand quot;; when we had to part ways with another beloved furbaby a few years later at The Cat Clinic, there was no time or place for ceremony or comfort (i.e., no special and quot;last goodbyeand quot; room, wherein it was possible to cradle our cat on our laps and have the shot administered while holding him). There also do not seem to be any allowances for house calls, either, as there are in many other cities, which--especially with a very ill or dying cat--would definitely be preferable. And, finally, more shots than are necessary (or desired, on our part) are pushed, despite considerable research indicating that the efficacy of many shots lasts for several years.
    If we could find a vet locally who met more of our expectations, we would certainly consider switching; until then, we will continue visiting The Cat Clinic.

    - doug b.
  • We've been bringing our pets there for about 2 and frac12; years. They're excellent. They make you feel very welcome and they're very accommodating. We originally took our dogs there because our original vet couldn't get the skin allergies under control.
    - Darry J.
  • Everything went very well - no complications.
    The dog was up the next morning and moving around with no issues.
    I find these doctors to be very caring and do excellant work.
    Their staff, if you call with questions, is very responsive.
    Their pricing is reasonable.
    - JOHN P.
  • Metropolitan saved my puppies life after a spay surgery went bad. They were incredibly attentive and realized that this wasnt just a dog but a member of my family. The surgeon was constantly in contact with me and continued to call to follow up even after I took my puppy home. Drs Campbell, Applewhite and Lindquest truly cared for my pet as if she were their own. The staff was continuously professional and responsive to my concerns. I wouldnt trust my pet to any other ER room. They were expensive but you get what you pay for.
    - Kelly S.
  • I am truly appreciative of the doctor and her assistant. They go out of their way to make you and your pet have the best experience possible. They are prompt, kind and caring. They are happy to answer any questions and they take the time to explain things carefully. On two occasions my dog needed a medical procedure and on both occasions the doctor has taken the time to call me to explain what was done and any after care that is needed.
    - Carrie C.
  • First, let me say that the surgeon at MVS saved our cat's life. He was able to step in when our cat developed complications beyond the range of those treated by our usual vet. The surgeon told us he was confident he could perform successful surgery, and, as far as we can tell after two weeks, he did. And for saving our cat, whom we love like a child, we are extremely grateful.
    However, we believe that since these surgeons are the only people in the area who can perform this procedure, the office acts like the monopoly they are. I am well aware that these surgeons are specialists with additional training and that they are performing complicated surgeries. For that I am willing to pay. However, all the peripheral charges seem exorbitant. For example, our cat was in their care for 24 hours, approximately noon one day to noon the next. I was charged for two days of hospitalization. Our regular vet charged $15 for a bag of IV fluids following surgery and MVS charged $35. Our vet charged $49.50 for the pre-surgery bloodwork and MVS charged $98. We went today to have the cat's stitches removed and were charged $30. We were told the charge was for the anesthetic. However, I had questioned whether the cat needed to be anesthetized to remove the stitches since our vet had had no trouble removing the previous set of stitches from the same area while I held the cat. The surgeon basically insisted that the cat be anesthetized. Our vet didn't charge an additional amount to remove the stitches and saw no need to anesthetize the cat.
    When I went to MVS to pick up the cat the day after his surgery, I was told for the first time that the cat needed to live in a large dog crate or the equivalent for the next two weeks. My husband and I had to go into emergency mode to construct something equivalent to a dog crate in the 2-3 hours after returning home. We would have very much appreciated having been warned about needing the dog crate when we left the cat for surgery on the previous day.
    I marked above that I would not go back to MVS. This is not exactly true. If they are, in fact, the only surgeons within a 100-150 mile radius who can perform this work, I would, reluctantly, go back. However, if I could find another group of veterinary specialist surgeons in Lexington, Cincinnati, or Indianapolis that was equally skilled, I would drive the extra distance to avoid this office. I basically feel that my cat was being held for ransom -- I was forced to pay whatever they chose to charge in order to save his life.
    - Carolyn P.
  • My dog Macy is a rescue of unknown age but we guess 13 to 15 years. She has other problems such as arthritis in her spine which makes her a little nervous about being touched by strangers who don't know where it hurts. Dr Tolar was so sweet with her. Talking to Macy in a calm voice and touching her gently. Macy was very brave during the procedures and let Dr. Tolar do her thing. I was very impressed by Dr Tolar's caring and gentle ways. The procedures worked and now Macy just gets one eyedrop of medicine a day in her bad eye. Dr. Tolar is a veterinary ophthalmologist. You can tell she loves the animals. If Macy ever has eye problems again we will visit Dr. Tolar.
    - Linda O.
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Veterinarians in Jeffersontown

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