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Hair Removal reviews in Jeffersontown

  • F
    I called this provider in April of 2013 and was told the first available weekend was 6/22. I accepted the appointment but after a couple of weeks I called to say I could take the first available. I was told my original appointment on 6/22 was the first available. On 6/12 I called and told the provider that I would accept their offer of a free second area if they could include it and to verify my appointment time. I had to leave a message since they rely on voicemail to contact the staff. The return message gave me my appointment time but didn't acknowledge my other area request. On 6/20 I got an automated email telling me when my appointment was and what areas would be treated. It only included the one area so I replied to their email. The email rejected. I resent and it went through. The next day I got an email in the name of one person and the text gave the name of another person and asked "How can I help you." No contact information was given and no acknowledgment of my prior email. I pasted the response from my prior email and sent it back. The email rejected. I resent and it went through and two weeks later still no response. I show up for my appointment and it turns out that they can't treat people with seizures condition so I was told to get a note from my doctor and they would reschedule me. They wouldn't treat me that day and so I immediately contacted my physician and he sent the written ok in two days. They could have sent me the two page forms in the mail in the intervening two months I had waited and as I had my yearly appointment with the doctor during that time it would have been taken care of easily. Instead it's the day of the treatment I'm informed of this. I called after getting the written permission and they told me they would put me on a waiting list for the next two weeks. After waiting a week I called back to take issue with the customer service and left a message. I received a callback message from someone who told me they wanted to talk to me about my message. I called the number back and got a different person who told me the person didn't need to talk to me about customer service but to simply reschedule an appointment. I said ok when can I get in and she said how about 7/19. I said no thanks perhaps I'll call back after I look at my calendar to which she happily agreed. I thought I would be helpful to them by sharing my concerns but after that I figured I'll just go someplace else. In addition I had been to another provider who closed and with that provider she trimmed the hair on my back before treatment. I was told to shave my back for this business and that they wouldn't even use a trimmer. I understand not shaving but no trimming? Their isn't anyone who I'm comfortable right now asking to shave my back so I did it. So now two weeks after that really enjoyable contortionist act I can get in in another three weeks and either have my back have five weeks of growth or do the contortionist routine again. Since they took two months to schedule me and then failed at ever turn I assume business is too good for them care about customer service.
    - Jonathan B.
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Hair Removal Services in Jeffersontown

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  • Yuva Salon

    2809 N. Hurstbourne Pkwy, Sola Salons # 3
    Louisville, KY