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1st Call Disaster Services

Founded 2007 • Angie's List since January 2010

A Rated | 57 Reviews

Description

Rescuing Property! Restoring Life! Additional Phone Numbers Indiana Phone # (812) 717-2122; Lexington (859) 721-0464. Additional address - 7964 Kentucky Drive, Suite 1, Florence, KY 41042....

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A
Shirden's Carpet & Upholstery Cleaning Service

Family owned & operated. Additional DBA - Shirden's Carpet Cleaning.

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Verified Reviews

A few reviews for this pro…

A

RATED

08/27/2018

Calling them was best move I made. Excellent help from start to finish with drying out the house. Thanks Roy, Calvin and Jason for making this an easy and comfortable as could be ordeal.

DESCRIPTION OF WORK
Water Clean Up

CATEGORY water damage restoration

SERVICE PROVIDER RESPONSE

Thank you for the time to make note of our efforts to serve you in a great time of need. We are honored by your choice! Respectfully, Shane Heilman
B

RATED

05/09/2018

It looks okay. It looks like they did a good job.

DESCRIPTION OF WORK
They fixed the drywall.

CATEGORY drywall

SERVICE PROVIDER RESPONSE

Thank you for your kind words. For what it's worth, your insurance carrier provides for the pricing of which we have no control over. Whatever the final invoicing, it was approved by the carrier - we simply don't have that liberty. Please give us a call should you require our services again. Respectfully, Shane
A

RATED

06/07/2017

I (unfortunately) have had to call First Call for water intrusion in our basement three times now. Each time they have been extremely professional, prompt, courteous, and reasonably priced. I have worked with the same people each time (Jason and Dave) and they have gotten to know us. They treat us like friends - not customers. They've taken very good care of our family and went above and beyond wh...

DESCRIPTION OF WORK
Water intrusion remediation and clean up in my basement

CATEGORY carpet cleaners,hauling services,water damage restoration,mold removal

SERVICE PROVIDER RESPONSE

[Member Name Removed], Thank you for your kind words. We are honored by your choice to continually rely upon our services to get you home back to normal. Respectfully, Shane
F

RATED

12/17/2016

They came to do an inspection and provide an estimate. Charged $225 for the estimate, that money was supposed to be applied to the work done so I said ok. They were supposed to send a full report the next day. NOT received. Called back repeatedly and emailed. Eventually it was received weeks later and it was for a different person's property, and that person had only been charged in the $90 range ...

DESCRIPTION OF WORK
Repair of water damage to a section of a basement wall from a leak. Repair of exterior water damage to brick causing the leak. Initial question of whether there was mold, but there was no mold problem.

CATEGORY water damage restoration

SERVICE PROVIDER RESPONSE

The issue of communication breakdown has been thoroughly investigated to assure that things like this don't happen again and we deeply regret this experience as we have consistently maintained a 97% customer satisfaction rating for 10 years. There is no need to detail both "sides of the coin" as it serves no purpose for either side. Our promise is to own what is ours to own and make corrections ac...
F

RATED

10/17/2016

I called this company after discovering asbestos tiles in my kitchen during a remodel. I called on Saturday requesting an appointment on Monday. I was told someone would call me back. No one did. I called again Sunday requesting an appointment on Monday. I was again told someone would call me back. No one did. I called first thing Monday morning and told them I needed someone out ASAP. Finally got...

DESCRIPTION OF WORK
Did not get back to provide service.

CATEGORY asbestos removal

SERVICE PROVIDER RESPONSE

Not unlike the response to the previous review, the issue of communication breakdown has been thoroughly investigated to assure that things like this do not continue to happen and we deeply regret your experience as well. Be it known that we take this so seriously that we are willing to make personnel changes to address the compromise of one of our core values. Previously stated: Our promise is to...

Services Offered

Water Removal, Dehumidification, Deodorization,Fire, Smoke & Soot Remediation, Mold Mitigation and Remediation, Emergency Water Extraction, Drying, Carpet & Upholstery Cleaning, Stain Removal and Replacement, Smoke and Odor Removal, Debris Removal, Tear Gas & Graffiti Removal, Biohazard Clean Up, Asbestos Abatement, Reconstruction, Board up, Hoarder, Hoarding, Water Damage, Flood Services

Services Not Offered

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General Information
Free Estimates
No
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, Discover
Senior Discount
5%
Emergency Service
Yes
Warranties
Yes