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Chimney & Fireplace reviews in Ft Mitchell

  • A
    Was right on time, very friendly and very efficient. Knowledgeable and confirmed the problem by measurement and not "I think"; repaired and tested quickly. Would encourage anyone to use Steve Carr for this service; he was the best.
    - G William Y.
  • A
    Roger was a true professional. We brought him in based on a recommendation and could not be happier. We brought him in to clean an existing chimney as we had a strong smoke odor permeating our house. Roger came in and found safety issues and recommended the right person to fix the issues. Roger was knowledgeable, professional, and punctual. I would certainly hire him again.
    - David I.
  • A
    The technician that came out was great! He left the house clean (no soot), was very honest and upfront about what he was doing and what he saw. He gave several recommendations to getting our fireplace working, in a range of pricing. He also found our dampener, which was tucked away in the chimney, but we thought it was lost for the last several years!
    - Lisa H.
  • D
    We were promised the work to be started "no later than...", but it did not start until a week later. What was said to be a one day job actually took a week and we had to call when some things were skipped. Response to calls was slow.
    - Margaret P.
  • C
    These guys installed a wood stove and did a good job, however, it was not installed when it was supposed to be. There was delay after delay. It was ordered in the very late fall and were expecting it to arrive in the spring. Finally after calling a couple times they told me that IT HADN'T BEEN ORDERED YET!!! Are you kidding me?! To their credit, I gave them a deadline and told them if I didn't get it installed by mid-October that I no longer wanted it. They were able to get it here and install it by then. This was the next year when they told me it hadn't been ordered. Fast forward to the next spring when we wanted our chimney swept. They told me that I should call in the summer because they wouldn't be very busy then. We called and they told us 6 weeks at the earliest. HOLY! I said I wanted it done sooner and they gave me the name of a chimney sweep that would do it. He came and cleaned the chimney and said he needed to take the stove baffles out in order to clean it and he did....AND THEN HE COULDN'T GET IT BACK TOGETHER. I called Tate and they told me they could come out Tuesday (This on a Monday) and put it back together for us......for a charge! After they told us to use the other guy! They said they would arrive by 4:15 to 4:30. So I worked it out so I could get off work early and came home and waited.. and waited... I called Tate builders supply at closing time and asked what happened. The guy at the desk said he would have the guy that was putting it back together call me, The guy called me and told me he was two hours away and couldn't make it out today. Now its supposed to be done on Thursday. I guess these guys think no one else works for a living. This is one of the most disorganized businesses I have ever dealt with. We LOVE the stove, but I would rather have had a lesser product and even OK customer service would have been acceptable to me.
    - Jeffrey H.
  • B
    They had to come out 3 times because they didn't have the right equipment or something went wrong but they gave me $50 off. They agreed to come out on a Saturday to get the job done and they did get the job done properly from what I can see.
    - RALPH D.
  • A
    Great, he explained everything to me about the inspection. In the past I went to a discounted sweeper and I was told that I had thousands of dollars worth of work to be done , and I dont need anything. I trust their assessment ,due to his knowledge about chimneys. He explained differant types of wood that are best to use and more.
    - Loretta J.
  • A
    Hearthside preformed quality work at reasonable rate. They exhibited a fine attention to detail and dedication to complete the job on time, even staying late to finish. Micha and his team went above and beyond in completing the re-pointing I had contracted.
    - Jason H.
  • A
    Hearthside did an amazing job repairing tuck points on the house and repairing the chimney.  Work was completed in a day and looks great.  They were even able to match the color of the mortar on a 35 year old house!  
    - Daniel P.
  • A
    I had gotten another estimate from another chimney shop and there was a big difference in the estimate and what my insurance company valued the damage to be. So I called Brian who was recommended by a friend of mine and he came out and looked it over and gave me a quote to replace the liner and repair the chimney. The estimate came in right in line with what my adjuster had come up with. We want to have it repaired before Christmas and Brian worked it out perfectly. His guys know what they are doing and they do it well. The work is very dusty and dirty but they take the time and care that it takes to not make a mess. My wife came home after they left and didn't think they had been there. They left the are around the fireplace spotless.  If you need this work done I highly recommend using Brian and his team.
    - mike h.
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Chimney And Fireplace Contractors in Ft Mitchell

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