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Todd's Home Services
As stated above, it can vary between companies.
Typically just an inspection implies you do not have a contract or agreement that may include discounts or free repairs.
With our company you would get the annual maintenace service that you should do every year, and if repairs are needed, they are extra, but you aviod paying a "service call charge" that would be related to most repairs, because you are paying for the "inspection" and we are already on site.
Inspections are often discounted in the slow seasons, and can usually be found advertised , at reduced prices , on Angie's List.
So consider Angie's List and find the best of the best in HVAC contractors!
Since you asked this question over a year ago, I'm pretty sure you've already made your decision but I'd like to offer you some advice. You mentioned your husband vacuumed the coils and it worked for a couple more weeks. Chances are the condenser coils were very dirty when he did this. When refrigerator condenser coils are dirty, the compressor overheats and heat will cause a compressor to fail prematurely. You should vacuum or blow out your condenser coils regularly. Today's refrigerator compressors are not made to last like they were in the past. I remember when it wasn't unusual for a compressor to last 30 years. You won't see that happen with the way refrigerator compressors are made today. Regular cleaning of your condenser coils is crucial in preventing premature failure of your compressor. For more tips, check out my article here on Angie's list titled "How To Avoid Appliance Repairs"
Appliance Repair reviews in Ft Mitchell
This is by far the worst, absolutely the worst company I have ever dealt with. It has been over a month since I first contacted them to fix a to do absolutely nothing, except waste 4 working days over the span of a month.
I first contacted them over a month ago, only because they are the only factory certified repair service for Sub Zero. I explained that my ice maker was not functioning correctly and that I needed a technician to come out at look at it to see what the problem could be. They scheduled a technician to come out a week after I first contacted them. They told me I needed to call them the day of the appointment, to get an approximate time frame of arrival. I went ahead and did that and they gave me a time from of three hours in the afternoon. Later during the given window of time, I received a call stating that the technicians truck "broke down" and that he can't make it out. I was then scheduled for another appointment almost a week later.
The day of the second scheduled appointment, I had to call again in the morning to receive a time frame and was given another three hour window. I was not notified the technician would be late and he arrived an hour after the given time frame. The technician came out, looked at the freezer and ice maker, and stated that the ice maker was in fact broken and a tube was leaking, which was causing the problem. He did not take anything apart, besides moving a couple of drawers out of the way so that he can see the ice maker. (This issue will come up again, and this is why I have mentioned it). He was literally in and out within 10 minutes, after wasting 4 hours of my work day. I was told that the company would contact me the next morning about ordering parts an scheduling a time for the actual repair. I did not get a call for a few days, and when they called they told me the approximate price. It was quite expensive but I really had no choice because when I first called to schedule, I was told that it was a $140 service call charge but if I went ahead and repaired it with them, they would waive that charge. However, when I received the quote, I was charged the full $140 and I had to call and could only get them to cut half off of the service charge, even though I shouldn't have had to pay any of it.
Now to the day of the scheduled repair. It has basically been close to a month from date of contact. I will be honest, I did wait a few days before accepting their quote, so perhaps the time period could have been maybe 3 to 4 days shorter. I was called and told the technician would come out between 2 and 5 but he did not show up until 6. After he showed up (the same technician that diagnosed the problem), he took out the old ice maker and then stated that there is another problem, unrelated to the ice maker which could also be causing issues. He also stated that he could not install the ice maker he brought with him because it has to wrong type of connection and my freezer model has two possible kinds of connections. At this point, I was quite frustrated because the company had again managed to waste my time and the issue was still unresolved.
When I asked why he did not bring the correct part and diagnose the problem correctly the first time, he claimed that I diagnosed it as a ice maker issue. Are you kidding me? Obviously I said the ice maker isn't working, because for all I knew the ice maker wasn't working. How am I supposed to know that there are other parts that aren't working correctly? I'm not the repair company, If I knew how to repair it, why on earth would I have contacted the company! Additionally, he claimed that the second issue literally just happened that same day, like it's some crazy coincidence. The technician knew that there were two possible kinds of connections and he should have taken the ice maker out the first time to see what kind of connection he needed. If he had taken the ice maker out, he would have immediately seen the other problem, which he claimed is unrelated.
I then had to call the company, explain that their technician did not correctly do his job and that he blamed me for incorrectly diagnosing the issue. I was then told that I should give them another
I decided that I no longer want this company to repair my freezer as they continually screw up. I have also expressed my displeasure with Sub Zero and hope that Sub Zero does not allow
This left us worse off then where we started. We called another repair service today and the first thing they need to do is order a new pump as the machine cannot be run to diagnose anything without a pump.
He was polite, professional, and fixed the problem. He seemed very knowledgable about appliances and I will definitely call him first if I have an issue with another appliance.
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