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Hvac Repair reviews in Franklin

  • A
    The A/C went out and I called a few A/C repair companies around town.  Turney's was the first to respond and they came out that afternoon and repaired the circuit board that same afternoon.  The receptionist was very nice and professional.  The man that came out to fix our unit was very nice and professional.  He even left to go to Bowling Green to get the part and came back to fix the unit.  They went above and beyond to fix out unit the same day we called.  I would recommend these guys to anyone.  I will be using them for any A/C - Heat repair.
    - Jeff H.
  • D
    When we were getting bids in from several HVAC contractors, Gra-Tac was participating in some type of program throught the electric company to get everything financed. The sales rep seemed pretty decent and all seemed to be ok from that standpoint. After the down payment and financing went through, they started to install the new unit and everything else that was to be done under the program. The unit and everything was installed ok but where the hiccup was where they were trying to charge me extra for insulation under the home. I refused to pay it because it stated in the contract that they were to be responsible for everything in the contract including insulation. Someone who was responsible for doing the insulation dropped the ball and did not order enough I suppose. So they try to stick me with the rest of it. I wrote them a letter and I never heard from them since (no check up of how the system was running..nothing) So then a few years down the road I call them because my A/C went out in the middle of the summer and they stated that they refuse to come out due to the fact that I did not pay for the insulation that they were responsible for in the first place. So not only did they refuse to honor their warranty but they wanted me to pay for insulation that they were supposed to take care of. The receptionist then proceeded to tell me about all the finance charges that I was liable for because I had not paid them for the small amount of insulation they were responsible for. They have been paid their amount that we agreed upon. I ended up having to call another contractor to fix my A/C. Gra-Tac is unreliable and cannot be depended on.
    - Jeff H.
  • C
    Response was quick. A representative called me back within minutes after I left my name and number with their office.  He, in turn, turned my name over to another rep who showed up to give me an estimate the following week. After looking my existing system over, he gave me an estimate and left. I then proceeded to call another ( much smaller) contractor for an estimate. That estimate, for the exact same heat pump and install, was over $1750 less, so he ended up with the job.
    - Allen S.
  • A
    The entire process was done without incident. I called Ben to get a quote on the equipment with installation, and within a couple of hours he called me back with the price, which I agreed to. He then called back just a short time later to tell me that the new unit was ordered and would be arriving the following Monday and that he'd install it that afternoon. On Monday he arrived about 30 minutes early as he was able to pick the new unit up earlier than expected. He proceeded to go right to work and was done about 5 hours later. The new unit works perfectly. I'm extremely satisfied with the entire project. Oh, and going back to the price, his price for the exact same heat pump and install was $1453 less than I had been quoted by another far larger company just the day before.
    - Allen S.
  • A
    Crew arrived in the a.m. and went directly to work unhooking and removing the old unit. They even helped me load it onto the trailer of a neighbor that I was giving it to, as it still worked but was just too small for my home. They then proceeded to extend the pad it sat on as it wasn't large enough for the new unit, and also had to repair the butchered duct work job that the previous installer had mickey-moused together. Did all this without a complaint, and when the install of the unit was finished, the company owner then installed the new programmable thermostat in the house, programmed it, tested it and the heat pump,  and gave me some instruction on how to operate it. I handed him a check and we were done.
    - Allen S.
  • A
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    - Neil P.
  • A
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    - GERTRUD W.
  • A
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    - Ed Q.
  • A
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    - John P.
  • A
    They were very professional and very punctual because I needed the job done fast. They were there and did it in no time. I am very happy with the work that they did.
    - JANA H.
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HVAC Contractors in Franklin

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