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Concrete Repair reviews in Fort Thomas

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  • Work was done while we were on vacation. Pictures were sent throughout the week showing each step completed. We were very pleased with the quality of work and the integrity of the workers. Will definitely use again.
    - Stacy A.
  • The crew was at my house for two days. They cleanup up after themselves and did a very nice job building the stone wall. The mortar job was also well done and they were super accommodating when I asked for any changes to the wall shape. I don't know what went on with this company years ago to rate such terrible reviews - I found them to be professional and competent. The second day it rained and the job was stopped for several hours. As a result they worked until dark and some of the clean up was left undone. This is why I did not give them an A rating.
    - Margaret E.
  • I have used him a couple of times. Once was about two years ago and the other was about one year ago. The first was concrete work and the second was he prepared and stained a concrete floor. The stain just really did not hold; it's not staying on the floor. We had a lot of issues with it. He came out and fixed it, but every time I mop the color comes up. The communication was not great. The price was good. I would use them again in the future for exterior concrete work but not for interior floors.

    - Caryn B.
  • First, I'll say that past experience with this company was positive. But not this time. About 15 years ago, this company, then J&D Basement systems, had braced one basement wall with carbon fiber strips, which oddly enough have done a great job, in preventing further movement. I was happy with that work. So I selected them for a sump pump installation.
         They had given me their book describing their methods / techniques for sump pumps / interior basement trenching / discharge lines, and they sounded logical... on paper. IE, the trenching along the walls is situated such that it leaves a very small space open against the wall, in case there is further seepage. So any wall seepage would just go down the wall, into the trench drain pipes, then to the sump. And they put an open type cap on the discharge pipe just outside the house, in case the rest of the outside discharge pipe freezes. That all sounded well and good... until I've now had it installed, and now I see the pitfalls in their whole system. They say they are the only ones doing these unique / ?better? things. I now see the reasons that other companies are not doing it their way. It's not a good methodology, at least not for my installation. And there were mistakes made in both the drawing of the job, and in the installation, all of which have me wishing I had not selected The Basement Doctor for this project.
         The one big thing is that my house is a 1-story house, with basement, and the whole setup in the basement is beneath / too close to my (main floor) bedroom. Initially, the plan had been to install the sump pump on the other side of the house, away from the bedrooms. But my rep, Roger, decided that they would have too many problems with installing he discharge pipe on that other side of the house. He talked me into moving the discharge pipe to the bedroom-side of the house. He couldn't tell me how much noise might be generated from it, so I asked for the sump pump to be not directly beneath the bedroom. However, the discharge pipe still had to be run beneath the bedroom, and it is supported from J-hooks that are nailed to the floor joists. The pump itself is ironically very quiet, when you're standing right next to it, but it vibrates the dang discharge pipe (which someone else told me it should not be doing), which vibrates the J-hooks and the floor joists that the pipe is suspended from. It sounds like a low fog horn, in my bedroom. And the water in the pipe, right as it exits the house, sounds like a toilet flush, thanks to that open-type cap on the exit pipe ? and that part of it ended up, mistakenly, directly beneath my bed / bedroom window. The whole thing wakes me up at night when it runs. And during extreme rain/ wetness, that is every 20 freaking minutes.
         Yep, the sump pump works just fine, and it ?looks good? in appearance, in the basement, but now I'm stuck with the annoying noise while I sleep. And they now tell me there's nothing they can do about it. Wish I had stuck to my guns and insisted it all be on the other side of the house.   I'll take bets on how long before the exterior discharge pipe cracks and fails.
        As for the installers, when they showed up (slightly late), they told me they had the ?wrong truck? that didn't contain the parts they needed for my job. (seriously?) So, in the middle of the job, the foreman left, and went to get the parts that were needed. In the meantime, the discharge pipe hole through the foundation got drilled in the wrong place, 4 feet in the wrong direction, which ended up beneath my bed/bedroom window. And the trench in the side yard was terminated in the wrong place, wrong method, because they didn't want to deal with a junk bush that was in the way, neither of which the installers had bothered to ask me about.
        Those mistakes likely emanated partly with an incorrect drawing that Roger, the rep, apparently hadn't gotten fixed, after I had him move the sump away from the bedroom. I unfortunately didn't verify the drawing before they started working on it, and the installers didn't bother to ask me about it. I wasn't sitting in the basement watching them. I figured they didn't need to be baby-sat, and I needed to get my work done.  I peeked in occasionally at the progress.  When I noticed the discharge pipe hole in the foundation in the wrong place, I unfortunately didn't say anything, not knowing if it was really an issue, at that point. Now I know it is an issue, because I now hear the water exiting the house, as it is directly beneath my bed/bedroom window. But I did bring the incorrect placement of the yard trench & pipe to the foreman's attention, and he agreed it was done incorrectly, but that it could be fixed later, if it turned into an issue (which it did).
        Additionally, it turns out that my foundation walls are not straight, but their system doesn't allow for that variation. And that was neither mentioned nor evaluated, prior to installation. So now, in some places, where the floor meets the wall, there is a 1 to 2 inch gap, open to the air beneath the foundation. I now get moist air coming up into the basement from beneath the house, especially since my furnace sucks in air from the basement, and not from outside, which I had addressed with Roger as a concern, before the installation. So now I have to run a dehumidifier in the basement. I opted to just buy one from the local home improvement store, rather than opt for the very expensive one the Basement Doctor will sell you. I had initially asked Roger about that situation, and about it allowing free passage of radon into the basement. He said they don't deal with radon mitigation, and rather brushed it off, and left it up to me to think about / research. I did wonder why a ?basement doctor? doesn't evaluate radon mitigation. So now I'm stuck with that whole potentially negative situation.
        I addressed my concerns with Roger, after the installation, and he came out and took photos of those issues. He said he'd talk to the people in the office to see how things could be fixed. I didn't hear from him for a month, so I finally contacted him. He said : ?tell me again what was wrong?. Did he just delete the photos after he took them? So they sent this young guy to my house to address the issues. It was quite apparent that this guy had no clue about house repair or maintenance. He messed up something (minor) that I had to fix. He seemed to know only how they told him to install the system. Nearly every word out of his mouth was ?There's nothing we can do about that.? I was the one trying to give him ideas. He made a miniscule effort to resolve the issues.  And he didn't even bring the tools to move the discharge pipe hole in the foundation. So that didn't get done. And he also didn't even get the yard trench / exterior discharge pipe fixed very well. It's now at the surface of the ground, where all the deer walk on it. At that point, I just wanted the ?repair? guy off my property. I have since had other people try to help remedy some of the issues, especially to try to get it to a point where it doesn't wake me up at night. How can I sell this house with that issue?
        I am not a happy customer. I gave them a D, overall, instead of an F, because the sump pump does at least work. This company has become sloppy and totally focused on just making a sale, whether or not it is appropriate for the customer. I won't be using them for the rest of the foundation work that still needs to be done. I don't recommend them, at least not with their current employees and practices. Think twice before engaging them !
    - Michelle B.
  • They just did a wonderful job. Every single work was wonderful when they were finished. The people were nice and friendly. I give them a B because they ran into trouble with one of the suppliers so they didn't get done quite as fast as they thought it was going to.
    - Karen K.
  • Firstly, the communication before, during and in completion of our work together was superb! Paul and his team broke and hauled out our existing concrete in the basement and leveled out the floor with a great deal of dirt and gravel. The floor was very unlevel. They poured the concrete over two days and it is beautiful (I know that sounds weird as a description for concrete but its true!) They were clean, professional, worked hard and never left a doubt that they knew their business well. I would recommend Paul and his team to anyone needing residential concrete work.
    - Jennifer H.
  • They replaced the vents with bead board that exactly matched what was there under the eves already. After they were done you couldn't tell where the vents had ever been there. This was about a year ago and I thought I had written a reveiw but don't see it here so writing it now. Price is just approximate since it was a year ago.

    - BARBARA B.
  • Having some design experience, I had already devised the planned layout of the new driveway. Three bids received and EJM selected (although it was not the lowest bid). The owner of EJM, Ed Mills, bid the job, prepared the site, and was the lead on the pour and finishing the concrete.  When he came out for the bid, Ed made several small suggestions to the plan which made a BIG difference in the finished job. It took about 10 days to receive the EJM bid. One of my concerns was drainage and potential puddle spots near the front door. The plan was to drain runoff to 3 areas (2 drains and the existing driveway).  It all works perfectly-- not puddle or slow-draining spot anywhere. They did a broom finish on the whole thing that is consistent throughout. They installed (at no charge) conduit under two sections of driveway to accommodate dog fence wires. They went above and beyond when it came to repairing the lawn--they used their equipment to grade, seed, and straw an area that was not part of the agreement. Most importantly, the quality of the work is excellent. So many contractors are moving so fast to the next job that you can hardly remember them. Ed Mills is a craftsman who takes pride in his work.
    - scott g.
  • Nick responded promptly. Gave a bid, returned to discuss a drainage issue and adjusted his price/bid accordingly. All workers respectful, skilled, good clean up each day. Started the next day after bid accepted. A pleasant surprise. Owner on-site supervising daily.
    - Stephen B.
  • He was fine for the estimate. It has just taken a while for us to decide if we want to do the work or not. He was very professional. We had a lot of different things that we were asking him about. We wanted one contractor to do a bunch of work for us. He seemed a little hesitant to give us estimates. He said that the estimates take a long time for him to draw up and if we were not going to use him, he didn't know if he wanted to draw up all the estimates. We told him that was what we thought he was supposed to do and how would we know if we wanted to use him without the estimates. He ended up doing it and the estimates were good. His price wasn't awesome but it was fair enough. He was pretty responsive and got back to us pretty quickly. He didn't really want to give us a bunch of estimates. He is definitely in the running and we just sent him an email.
    - SARA D.
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Concrete Contractors in Fort Thomas

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