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Chimney Sweeping reviews in Fort Thomas

  • A
    I noticed some water damage in my home near the crown molding.  First I had the roofers look, they said it was the chimney - missing mortar probably let too much moisture collect.  I had two estimates.  American Chimneys price was 30% lower than the other and I had used them for my chimney work in the past.  I called to set up the appointment to have the work done.  It was winter and they could not be on the roof if there was ice/snow but they called me to let me know that they would come as soon as the weather permitted.  They came and set up scaffolding and used rubber pads so as to protect my tile roof.  They removed the old crown and replaced it with on that has an overhang so water from rain does not run down the side brick of the chimney, they tuckpointed the chimney brick, washed all the brick and then applied a water repellant.  They refunded 1/2 of the $139 they charged to do the original estimate and gave exception service.  The staff was all very professional and the lead Dave made sure I understood everything they did.   Before they left I asked them to look at my stone retaining walls and wound up hiring them to repair all of them as well.   Fair pricing, very good work, nice people.
    - Margaret E.
  • A
    Dave and his crew just left after the four of them were here for three days resetting a stone wall and doing the mortar.  I've owned this house 25 years and always meant to get this done.  They were here doing a chimney job so I asked them to stay.  They were highly professional, respectful and paid great attention to keeping the integrity of the original construction.  Neighbors already stopped by to ask for their card.  Dave gave me a price which at first I thought was a little high, but now seeing the quality of the work and all the time it took the price was very fair.  Dave also made sure that I gave all my input prior to the start of the work and then again today before they left - and together we did find two small places where more mortar was needed.  They took care of it.  Next time I need masonry work I will call them again.
    - Margaret E.
  • A
    We chose to call American Chimney based on the high rating on Angie's List.  I received prompt call backs and correspondence from the company.  They were very accommodating to our schedule, which is very limited during the work week.  Matt, our serviceman, came to our house initially to inspect and provide recommendations.  We were very impressed with his professionalism and suggestions, that were reasonable and inexpensive.  He came back to our home to install the switch we wanted, and a glass cover, as per his recommendation.  Again, he was extremely professional and efficient.  I will use this company for any future needs for our gas fireplace, and recommend them highly.
    - Alyshia K.
  • A

    The American Chimney guy called to see if he could come 45 minutes early, which was fine with me. He totally cleaned our gas logs and fireplace. He cleaned the jets and the logs and took out all the old gravel (and debris of 20 years.) He replaced the gravel and showed us how well the they burned.

    We were really impressed and will definitely call this company for any fireplace needs.


    - Stephen B.
  • A
    He's the best I've every used. On time. Neat and clean. Inspected and cleaned the chimney.
    No mess left behind. Even fixed the flue that others said could not be fixed. Didn't charge me for the
    flue fix and threw in a "clean story". There is no reason to shop around. This guy is the best.
    - Lyn C.
  • A
    It was a good experience from a prompt arrival to detailed description of the key I was missing and how i should light the fireplace when I had a key.  Thankfully the fireplace is in good working order which is what I needed to know.
    - Janice W.
  • A
    Scheduling was easy - the woman answering the phone was kind and professional. Dave did the initial estimate and communicated with us. We had to reschedule a few times because of rain - they always called the day before to reschedule so our work schedules were not impacted greatly. Repair was done quickly and professionally. It will take time to allow my interior walls to dry completely. For now, we think we have solved the moisture problem. Dave offered to come out again if the plaster showed additional signs of deterioration. The chimney sweep was well-done. Overall, we are very pleased and would recommend this company.
    - Patricia N.
  • A
    Gary Youngberg is a very good job. He was very professional and explained everything he did. He was very neat and gave us helpful tips. He was very pleased we had called them in the past. I told him that I had seen his company on Angie's List and he gave us a discount.
    - NANCY H.
  • A
    I called and left a message on Friday. My call was returned that evening with the expectation that he would be able to come on Monday, but needed to check with another client to see if he would be available morning or afternoon. He called back on Sunday and was there Monday morning. He was pleasant and conversational, and got to work. He explained the damper situation thoroughly and told about the type of brush he used, based on the type of brick in the chimney. He was very nice to have come into our house, he knows his stuff and cleaned up thoroughly when he was done. He was very polite, and he was the only sweep that called back at all! The price was in line with quotes on the other sweeps' answering machines, and well worth it to have a nice guy come do the job.
    - STANLEY & CATHERINE R.
  • F
    THE OWNER WAS ON TIME AND POLITE, BUT FROM THERE IT WAS ALL DOWN-HILL. HE MOVED OUR FIREPLACE INSERT AND SCRATCHED THE HEARTH. ALL THE CLEANING WAS PERFORMED INSIDE THE HOUSE BY PUSHING A WIRE BRUSH UP THE CHIMNEY. AN ASSISTANT LOOSELY HELD A CLOTH SHEET OVER PART OF THE FIREPLACE AS IT WAS BEING BRUSHED. SOOT (VERY FINE) WENT EVERYWHERE. I HAD TO WIPE DOWN THE ENTIRE LIVING AREA AND HAVE THE CARPETS CLEANED. AT NO TIME WAS A VACUUM USED. BRUSHING WAS THE ONLY WAY THE SOOT WAS CONTAINED.
    - GEORGE S.
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Chimney Sweeps in Fort Thomas

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