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Hardwood Floors reviews in Florence

  • F
    Patrick's Custom Hardwood Flooring
    The hardwood floor has had issues from the beginning. The installation of the hardwood was poorly done leaving a very noticeable gap thru the middle of the floor. The boards in the area of the gap have a lot of movement as well as squeaking. The sanding job was not done well giving a wavy feel to the floor. The first step taken was to replace inferior boards that should not have been used. The surface was not properly prepared for blending of the finish. The polyurethane began peeling off in large chunks. The second repair was to reapply polyurethane on the entire floor. White lines began to appear in the joints of the boards. We then met with both the builder and Patrick to discuss the issues with the flooring. Patrick agreed to have the entire floor redone, starting with sanding. This did not fix all issues. We still have the gap with loose boards. We still have white lines in the joints of the boards. We would not recommend using Patrick's.
    - chris k.
  • F
    Fox Premier Hardwood Flooring
    My husband and I contacted Jim mid-late June 2015--Jim came out to do the measurements and reviewed what we wanted done. Fox hardwood provided an estimate within a week. We offered the job and he accepted. Several back and forth emails and texts-- we asked to have the job completed by November 1. Jim said that would not be a problem-- and would prefer to start earlier then later. Several exchanges of emails and texts for the next 6 weeks with several promises. Finally in early Oct. I reached out again and Jim said he would be planning to start the job late Oct. hence no floors by Nov. 1. Then in our last phone conversation he explained the issue of trying to match our existing hardwood--so it was decided to lay raw wood and sand down the other then stain. Jim said he needed to come out one last time to remeasure. The last text message I received was an apology needed to reschedule-- he would contact me the next week. I have not heard from Jim since. I cannot contest to his work. I can say I have a new kitchen island and appliances that will be delivered within the week that will have to sit in my garage until my hardwood floors can be completed by a new company. I wish Jim was more honest with us and just said, that he was unable to complete our job.
    - Jennifer L.
  • A
    KETCHAM HARDWOOD FLOORS
    Ketcham floors worked with us when we had to delay the work date 2x. They completed the job earlier than we had negotiated so we could paint the bedrooms over Labor Day weekend. I was amazed watching the transformation of the floors. The kitchen floor was parquet and Dave assured me it would refinish just fine - he was right! Now all the floors are blended in one color. There was minimal dust to contend with. Workers were very polite and professional. One worker shared he had been refinishing floors for 20 years - what a wealth of knowledge there. I would use again, but now my house is complete. I would definitely recommend Ketcham floors.
    - Lee O.
  • A
    Lovell's Hardwood Flooring
    I'm very, very pleased with the way they refinished the floors, not too much on the installing the hardwood dares. We didn't feel that the installers respected our house, but the gentleman who refinished the floors really did. We thought the price was competitive. Definitely, the quality of the work was great. Paul was excellent.
    - James D.
  • B
    Patrick's Custom Hardwood Flooring
    They matched it perfectly.  I thought that they came here for a deal on some carpeting and I said I wanted hardwood floors.  They guy was honest enough to tell me that hardwood stuff alone will not be good if I have children.  They were really good for the most part.  It took a little longer than I expected.
    - Sharon H.
  • F
    Patrick's Custom Hardwood Flooring

    It has been a nightmare. We went back to Patrick's as they had installed hardwood throughout our entire home and was assured they had our previous records and could match the stain (finished on site) and the flooring, they did not.

    The family room had just been remodeled and painted, the floors were the last item for install. The day Patrick's installed the floor the managed to put holes in two walls, and the ceiling (from installing baseboards they were not to touch.) They managed to damage every wall in the room. More importantly, while inappropriately installing the baseboards they managed to shoot a nail into a drain pipe which created a leak, on the new floors, and required our remodel contractor to cut holes in both the walls and ceiling (in the newly remodeled room)  in an attempt to identify the leak.

    The contractor identified the leak and matched the nail hole in the baseboard installed by Patrick's to the hole in the drain line.

    Once the leak was repaired Patrick's returned to now remove several newly installed hardwood boards, test for moisture and then reinstall the flooring. When that was completed they could now stain the floor. Jason from Patrick's indicated they would be back the next afternoon to stain the floor, they were there at 8:30 in the morning. The stopped by the next day, turned up the heat and left, providing no indication of when they would return. The next day they were again at the door at 8:30 and were ready to coat the newly installed floor and the remainder of the downstairs. This meant we had to leave the house and stay in a hotel, which we were prepared to do on more than a one minute warning. They coated the new floor in the family room only and have not returned our call with an indication of when they are planning on returning to complete the remainder of the first floor.

    Although hard to believe, Patrick's once again installed the baseboards, which is not their job, and they did so incorrectly. Completely inept is the only way I can describe Patrick's Custom Hardwood Flooring.

    That said, poor craftsmanship is one thing but when one of Patrick's installers attempts to solicit a date with my 20 year-old daughter it something quite different.

    Patrick's Custom Hardwood Flooring is the single most unprofessional company I have ever had the displeasure of using and I could never recommend their product or services to anyone.


    - John B.
  • A
    Dadstasks Painting and Remodeling LLC

    We were very late using the certificate, but they assured it they would always honor it.  They were very prompt giving us quotes.  Since we are elderly, they shopped for the supplies and took apart and reassembled an old and very heavy computer desk.  They took as long as necessary to complete the work and did not charge extra even though it took several additional hours.

    They were very professional, did a wonderful job and thoroughly cleaned the room.  We will definitely use them again.



    - Beverly T.
  • A
    KETCHAM HARDWOOD FLOORS
    Dave and the crew were fantastic. Their price was very reasonable and their service was top notch. They allowed us time to make a decision on the final stain color. The floors like incredible....like new! Would highly recommend.
    - Kevin M.
  • A
    Earl Franks Sons & Daughters Flooring
    We felt very comfortable with Earl Franks Flooring from the time we called, to the walk-through, to the estimate.  Diane  was very professional and answered all of our questions.  Our estimate was given within 24 hours of her visit (which was the same day as we called).  The Earl Franks people worked diligently from the time they arrived until they left each day.  The attention to detail was incredible.  The fact they could work around 4 people, furniture and electronics was amazing to us all.  The only trace of them was the hammer sound.  Even the dogs didn't bark!  They answered all of our questions and they were right on the given time frame - in fact, finished a day ahead of schedule.  I can't say enough about this company - SOOOO glad the other people didn't call back for an estimate.  We WILL call them again for master bath tiling.  No doubt about it.  Thank you Earl Franks!!
    - Andrew F.
  • A
    All Elite Flooring
    We first called to setup an estimate which they came out next day and got me an estimate later that same day. We mentioned we wanted the work done before we had family cone on town for Christmas and they were able to get us on on schedule and finished the job 1 day ahead of schedule. So happy we love our new floors and will definitely be calling these guys back again.
    - darrell w.
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Hardwood Flooring Installation in Florence

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