Get matched with top Garage Door Repairs in Florence

There are 44 highly-rated local garage door repairs.

Garage Door Repair And Installation reviews in Florence

  • A
    Overhead Door Company of Northern Kentucky
    Kyle Williams from Overhead Door arrived on time. He is very personable and you can tell he is ready and eager to do the job. It took him less than an hour and after he finished, he showed me how to work everything and he even programmed my car garage opener. The garage opener itself works great and is very quiet when moving up and down. We are very happy with the new opener and with Overhead Door!
    - Chris Michele N.
  • A
    First Choice Roofing and Restoration
    Great! The whole process took less than a week. The roof and openers plus all the clean-up was completed in one day. They had the best product for the best price. The service before and after the sale has been awesome.
    - Chuck B.
  • A
    Affordable Overhead Door
    Couldn't have been more satisfied. The gentleman who took my initial call was very nice. They were actually able to come the same day for the repair and arrived within an hour and a half of my initial call. Informed me what was broken and the problem it caused. Went right to work fixing it and was finished within a 1/2 hr or so. I was very pleased as my car was trapped in the garage until they came.
    - Judy B.
  • F
    Neighborhood Garage Door Service of Cincinnati
    I had the garage door to my house not opening and searched Angie's list as to whom was offering coupons for garage door repairs. I came across a coupon for $89.00 service fee coupon and bought it off of Angie's List. Shortly thereafter, a young technician, came to my home as advised me that the tortion spring was broken and needed to be replaced as well as the cables on the sides. As it was still cold outside and parking is limited on my street, I needed to do whatever it was to fix the door. I was rushed through the numbers of the installation, service, do not recall service warranty terms being explained to me, but in the end the bill came to $419.98 from $89.00. The garage door lifted up and down after he repaired the door, but sounded like crunching metal. He then told me it was most likely the wheels on the sides and to go to home improvement door to buy a can of garage door wheel grease every three months and did not perform this service, my son did the next day after the repair. The garage door still sounded like metal crunching but eventually got less and less and we felt that it was all due to the repair and we were able to live with the small defect. In late June, my husband attempted to open the garage door with his remote and the door began to rise, yet began to open with the right side higher. He then stopped and rehit the garage door remote and it came to a rest with the left side on the ground and right side up. I could not find the receipt and went to the credit card site to find merchant information. They did not have phone or address information and the name appears as : GARAGE DOOR SERV GARAGE DCINCINNATI OH as there was no information available I filed a credit card dispute with AMEX. I then called Angie's List customer service and was provided with the name and phone number. I called the company on 7/6/2016 at 1756. I spoke with a female who stated that her "customer service ladies" were unavailable but would contact me ASAP. I asked her for a breakdown on how $89.00 turned into 419.98 as I didn't have the receipt. I was then told that the service charge was $89.00, the tortion spring was 229.00 and the safety inspection, service warranty (?) and installation fee for cords and tortion spring was $189.00. Two days later without a return call, I called the company back and a young male answered the phone and I explained that the garage door repair they had done in March had failed. He was rather short and rude as I insisted I needed someone to come out to repair the door ASAP. He then stated the service charge was $89.00 to which I balked as it was their repair that failed. He then offered to enter a $70.00 coupon to the service call. I thought I should be charged but agreed to essentially $20.00. The conversation turned to his sarcasm and I then informed him there was a credit card dispute and I would also be calling Angie's List as they offer a price and workmanship guarantee. He then sarcastically remarked that he did not have to give me the $70.00 coupon and I again stated that I would be contacting Angie's List. He then stated that I was threatening him and he would not send out a crew out to me house because I was threatening him as I stated that I would be contacting Angie's List Customer Service in a "verbally threatening manner" and he would not send out a crew as he was afraid I would threaten them as I had threatened him. I insisted that I remain on the schedule he had offered for 1800. I then asked to cease speaking with him as I was being accused by this employee of threatening behaviors. He then stated that I would need to hold and I told him just put me back on hold until I could speak with a manager. He came back on the line and told me they were on the phone and it would be a while. I stated that was fine, I would wait, but then was put into voicemail! I received a phone call from Brianna at approximately 1520. She stated that she would be listening to the taped phone conversation, apologized profusely that the call was handle so unprofessionally and would apply not only the $70.00 coupon but also a $50.00 credit to any repair needed. I then received a voicemail at 1709 that the repairman would call me thirty minutes before arrival. It is currently 1820 and still no phone call. I received a phone call from the technician at 1843 stating his last job ran late and it would be about twenty minutes and he would reschedule with no charge. I asked him to please still come as the garage door needed repair. Kirby arrived at 1915 and stated he had a message that the service call was only $19.00 but had no message of any coupon or credit of $50.00. I then repeated to him repeatedly that I had spoken with Manager Brianna at extension 1008 and could he please call her to confirm. He refused to call and stated that he knew for a fact that his company would only allow him to use one coupon. I reiterated that that was not the agreed terms and for him to please call Brianna He diagnosed the cable that they had repaired in March had gotten caught up in the tortion spring (which they also replaced for 489.19) and that it torqued the door. He suggested we buy a new garage door and the garage door would be weakened because the cable they replaced and torqued the door and the epoxy would weaken the door. He stated it would $799.99 installed with a lifetime warranty/guarantee. I declined to the offer of me purchasing a garage door from them. Finally I called Brianna but was told she was in the bathroom and it would be a while and was placed on hold. When she came back to the phone, she did make mention that there would be a $50.00 credit if it was related to work they had done before. I told her it was related and the fix went from 189.00 to $139.00 after she spoke with Kindle on my cell phone as he again did not want to call her himself. Kindle repaired the cord but the door now pops at the second panel upon rising and lowering.
    - DARIN M.
  • D
    Garage Door Experts of Cincinnati
    The service man made me feel uncomfortable. He stood on  a ladder which could of fell off any time. I did not want to call 911 if he fell. this indicated that the service person did not act in a professional manner. He needs a uniform not shorts and slip on shoes. I also though the cost was a bit high. Quote of $100 for a spring?????? In future I will call overhead door company. 

    - Dave T.
  • A
    Cincinnati Door & Window
    Everything turned out well, and it was a good experience.  The technician showed on time, he accurately diagnosed that the antenna was to blame for the door's issues, and he did a good job with the repairs.
    - Jason L.
  • A
    I left a message on Sunday and received a return call early Monday morning. They had a service technician that was available to ocme out the same day. They quoted me the lowest price for the one spring, which was what I had asked for.  They gave me a time frame between 2-4 and they called me at 3:45 to tell me he was on his way. He arrived a few minutes later, reviewed the problem, gave me his recommnedations. In my case, I unfortunately needed to have 2 springs replaced so it cost more than the over the phone quote but that wasn't anyone's fault.  The repairman finished in abourt 15 minutes, honored my coupon, cleaned up, gave me his service recommendations, was friendly and courteous.  The ONLY thing, if I had to speak negatively, was the the repiarman was wearing a undershirt.  Some people may be put off by that. I would probably recommend a different attire for him.  Definitely would recommond this company and use them in the future.
    - Adam H.
  • A
    LG Exteriors
    Leland was great. I've got a $99 Big Deal for replacement of rollers and an estimate for some other improvements the same day! Professional, clear about details, good communication. In addition Leland ordered the lower door panel of the same model, which he will install as soon as the material arrives. When the installation is finalized I will pay the second half (50%) of the cost, which I find very convenient.
    - Gaya S.
  • A
    Overhead Door Co of Greater Cincinnati
    I was very happy that we were able to call on a Saturday and make an appointment for Monday morning. Only slight glitch was they told us the time frame would be 9 to noon and the arrived at 1 pm. The did call when they were on their way. They gave the best price from 3 other companies we called. In and out in less than 30 minutes. Very professional, no complaints.

    - Dawn R.
  • A
    Cincinnati Door & Window
    I had purchased a tune up special from them. They showed up when they said they would, they did a good job and it worked better after they left. I really don't have any way to compare it to because I have never done it before but I thought it was a reasonable price.
    - Neena A.
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Garage Door Repairs in Florence

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