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Chimney & Fireplace reviews in Florence

  • A
    I emailed Jay (as I have done for years) to order firewood . He stated he would get it set up and let me know day and time. I was working and received a call from Jay stating he had some wood loaded and ready for another customer that had cancelled and thought maybe he could drop it off to me instead. Wonderful service!! Jay impresses me every year with his service level and honesty. I HIGHLY recommend!
    - John S.
  • F
    After scheduling through Angies list, they did not respond for over a week. After Angies list reached out to them, I received a call to schedule the appointment, but not until I was told it was my fault they didn't contact me. My chimney may or may not have needed cleaned as I did this purely because it was a new home I had purchased and had no idea if/when the previous owners cleaned it. Presumably, they cleaned the roof correctly, and thoroughly. My issue came about 10 minutes after they left when the house was freezing because these two chimney service "professionals" didn't know how to close the flue. ...not that they forgot... but that it was opened too far (perhaps needed done to clean?) and put back sideways. So looking up from the firebox, instead of a closed flue, it looked like a cross which obviously stops no air at all from coming in. They did not tell me of this issue.... just left saying it was a done job. They were inexpensive, but i suppose if you sit there and watch them do the work they might be worthwhile.
    - Thomas K.
  • A
    Jay is the ULTIMATE professional. I have used him repeatedly over the years. EXCELLENT Product! EXCELLENT Service! I recommend as highly as possible! This year I asked Jay if he wouldn't mind stacking the wood for me. In the past, I asked him to just dump the wood and I would stack. This year I thought I would change it up. Jay said he would without a complaint or fuss! I will continue using Jay's services year after year. He is THE ONLY person I recommend when asked.
    - John S.
  • B
    The experience was okay. It took them over two weeks and two extra calls from me for them to actually set-up an appointment with me. And then they could not reassemble the chimney flue and left it in crooked and upside down in my chimney. So there is a giant hole seeping cold air out of my house when they left. Which led to them not doing the rest of the work. They did the chimney sweep, but they said that things needed done to the chimney as it was leaking. Someone else came and verified that and someone else will be doing that work, not them. Does not make sense.
    - Thomas K.
  • A
    They were wonderful. Did a through inspection and cleaned it out...no mess, took them probably less than 15 mins. Gave me some pointers for getting better heat out of it. Super nice and professional. Will most definitely use them next year.
    - Kristee J.
  • A
    Excellent, Ryker Roofing had our roof on in one day.  Amazing.  Very high quality workmanship. Very friendly, excellent  in every way.  I would gladly and highly recommend Ryker Roofing to any one.  Want the best roof you can get, Call Ryker Roofing.
    - Joan B.
  • A
    We have had them do gutter cleaning before and trusted them.  Came out and inspected roof and chimney due to ceiling leak.  Took pictures and explained work.  Arrived on time and completed in a day.  Happy with work.
    - jennifer t.
  • A
    Vacuumed the flue and provided advise for future maintenance of firebox and chimney.
    Also advised on covering chimney top with hardware cloth and capping pipe vents to prevent any recurrence of animal or organic matter entering.
    Dave was very professional and explained the process without sounding like he was talking down to us.
    - Hansel R.
  • C
    They were very knowledgeable and did their work. They explained everything and they had to come back because it was raining and storming. They came at the specified time that they gave me. The first time they came out, he checked it out and took pictures of what they thought should be done and cleaned out some gutters. He took out some wasps nests and he said there were quite a few and some were big. He painted the strip between the gutters and the roof. Two of the strips of metal between the two roofs had rust out, so they fixed that. I'm not sure they did that much the first time they came out because it was raining. They came back and finished the jobs that they said they were going to do. They did around the chimneys where the flashing had deteriorated and put a cap on my chimney. They put on a missing shingle and they put on what are called snow shoes. I was impressed with the work that they did. He took pictures of everything that they did. I have those pictures. He wrote down what everything would cost. I knew it had to be done and I'm happy with it.
    - betty c.
  • A
    Needing a chimney repair I researched the BBB for reviews and ratings.  I found several and I made calls to for estimates.  When I made the call to Hearthside Chimney & Masonry, I left my name and number.  To my surprise, I received a call back immediately and Micah was at my home within the hour for the inspection.  
    He thoroughly inspected the chimney explained his options for repair.  He also showed me samples of the materials he would use for both repairs.  Micah explained how he would do the job, the time it would take and the warranties.  I was told that the warranty would transfer to the new owner.  He left to figure the cost and emailed us the next morning with the bid.
    During that time, we also had another estimate done.  Although the other folks were nice, the level of professionalism went beyond anything we expected from Micah and Hearthside.  We weren't looking for the cheapest estimate but for the best job done by the employees and also materials.  
    Micah came when the job was being done, and he was on the roof with the others.  He took pictures of the job before the work started and as it was being completed through to the finished product.  We couldn't be happier with everything related to this company.  As a matter of fact, I will be making a call to them for a repair on another home.  Thank you Micah at Hearthside for a job well done!
    Mrs. Roberts
    Florence, KY
    - Dawn R.
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Chimney And Fireplace Contractors in Florence

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