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Find Top-Rated Erlanger Water Softener Companies

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Water Softener Installation And Repair reviews in Erlanger

  • A
    We have been very pleased with every interaction we've had with Ohio Valley Pure Water. Mike has been professional, responsive, and shown a genuine interest in helping us find the system(s) that are right for our family's needs.
    - Molly R.
  • A
    Greg arrived on time. He removed a water softener  unit which finally gave out after thirty years and installed a new unit. He helped me move the old unit to my garage. He cleaned up the work site when he was done.
    - Richard F.
  • A
    Ohio Valley Pure Water and its owner, Mike, were top notch from start to finish.  Mike and Wardell arrived on time and communication was excellent.  They clearly take pride in their work and represent the company well.  After arrival, Mike discovered that he needed to modify a couple of fittings in order to install the reverse osmosis filter.  He made a quick trip to get new fittings and completed the job in the time promised.  Again, excellent communication is so valuable in helping meet customer expectations.
    Perhaps more impressive than the installation day service one was how they responded to an issue I had on the second day.  It was minor but Mike responded within minutes at 7:00 AM and had the issue completely resolved in my home by 9:00 AM on the same morning.
    The water softener and drinking system are working perfectly and I am confident if there are any future issues that Ohio Valley Pure Water will respond quickly and stand behind their work.
    It was a pleasure doing business with Ohio Valley Pure Water and I would certainly recommend them to famliy and friends.
    Thanks
    Dan

    - Daniel O.
  • F
    If you purchase a water softner from this company you are locked in, and they know it, because you have to buy the filters and replacement parts from them. This is absolutely the worst service oriented company that I have ever dealt with. Because you are locked in their attitude seems to be that if you want service it will be on their terms or not at all. I called for an appointment on 1/14/2012 because the air had leaked out of the reverse osmosis tank. The appointment was scheduled for 1/18 and they will not tell you if it will be morning or afternoon so you have to keep the entire day open. The morning of 1/18 they called and the appointment was for 4-5 pm. No one showed or called by 5:00 pm so I called the office because I had told them I had to leave by 5:20 pm. The woman I spoke with offered no assistance or explanation as to why they did not show. This is typical. On another occasion a rubber washer was leaking. Their technician came out and replaced the washer and charged me $215 (diagnostic $129, labor$77 and parts $9). This washer could not have cost over twenty five cents and it took about fifteen minutes to replace it. On still another occasion they replaced the filters and they started leaking immediately. I called the office and the woman told me they could not come out for at least a week and I should just shut the system down. Fortunately I had paid by check so I put a stop payment on the check which got their attention. This company could care less about their customers and I am considering shutting my system down rather than deal with these arrogant people. I would sooner drink dirty water then continue this relationship.
    - JAMES K.
  • A
    I appreciate that they come out to do routine checks on my plumbing system with no charge.  They are very thorough and do great work.  A while back I had them do some major work on my home and I think they installed one pipe incorrectly because it resulted in a flood in my basement, however they came back and fixed the problem.  I will continue to use them again in the future.
    - Eileen F.
  • B
    A washer was leaking on my water softner so I called for service. They were very prompt but the price was exorbitant for the work done. I was charged $215 for 15 minutes work to replace a ten cent washer.There was a diagnostics charge of $129 - the service man could see the washer was leaking. I showed him the washer was leaking. There was a $77 charge for labor which comes out to about $308 an hour for labor. There was a $9 charge for two washers - I suggested both be replaced. These are rubber washers that most certainly cost less than a dollar. The problem with Culligan is once you purchase their unit they know they have you over a barrel.
    - JAMES K.
  • A
    OUR EXPERIENCE WITH GENERAL IONICS HAS ALWAYS BEEN VERY GOOD. IF WE DON'T CALL FOR A MEDIA CHANGE THEY CALL US WHEN IT IS TIME. SERVICE PEOPLE ARE ALWAYS PROMPT AND COURTEOUS AND AVAILABLE TO ANSWER ANY QUESTIONS.
    - PAULA G.
  • A
    Water softener fixed, no cartridge for drinking water, still waiting for Rainsoft to provide
    - James Clyde M.
  • A
    .
    - Richard F.
  • A
    unknown
    - Diane B.
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Water Softener Companies in Erlanger

Companies below are listed in alphabetical order.

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