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Piano Moving reviews in Erlanger

  • A
    Montgomery Moving & Piano
    My overall experience with this company was nothing short of fantastic!! Not only were they able to accommodate my crazy timeline and come the next day after calling but they also called early in the morning to ask if they could come early! Of course I was more than okay with that since it would allow my day of unpacking to go smoother. The 3 gentlemen arrived around 10:30 and got straight to work, even moving the truck (my husband was at work and I was not familiar with moving a 26' Uhaul) to help unload. Through the time, they continuously asked where I would like items, placed them properly in the rooms, were polite and very nice and gentle with ALL our furniture, even bringing to my attention some of the scratches the previous movers had caused in the unproper loading of the truck from our departure city. Now I know that they were a piano company as well which is why I had called them in the first place to make sure my grandmother's antique piano was properly unloading and brought into my new house. Let me say that they did an outstanding, respectable job with the piano! Compared to the other company who loaded it recklessly, I was blown away by the care these men took with it! They even asked me throughout if there were any specific boxes that needed moved into the house (I had requested them to place most boxes in the garage in order to help go through them easier) that were especially heavy as well as even tried to hook up my washing machine for me but was unfortunately rusted. At the end, it only took them 2 hours to unload the whole truck and place all furniture in the proper rooms and to top it off they also only charged me for the 2 hours of service that was completed instead of the required 3! One of the gentlemen also informed me that I was not charged the usual piano moving fee (I believe he said usually $125-200?) but at that point, I was so happy with the service I was provided that I would've paid it. However, I was extremely happy to hear that this fantastic company was cutting me a break for their services and fees! I would absolutely recommend them to all friends and family and done so already! Great experience overall!! Thank you for your time and dedication and care in your jobs!
    - Christopher S.
  • C
    Montgomery Moving & Piano
    They showed up on time, but with 2 extra people rather than the 4 we were quoted and we were then expected to pay for those 2 extra people.  We were told it would cut down on our moving time.  Honestly, it didn't, the $900 we were quoted became $1500.  It then became harder to coordinate the movers and direct them where items went once the truck arrived.  The truck was also not the size we were promised.  Our move was a temporary one, so we rented a 2nd garage to store extra boxes, bikes etc.  With the unloading being done by 6 men, it was impossible to watch and make sure that heavy boxes were not placed on fragile boxes.  Everything that was "Fragile" was clearly marked.  Even though I commented that items were not being stacked properly, (they were literally just shoving items, not paying attention to sizes).  Anyway, long story - short:  we have a 2 drawer metal filing cabinet sitting on top of boxes of expensive Garden Railroad trains.  We have heavy boxes sitting on top of china.  Heavy items sitting upon Rubbermaid storage totes that are bowing under the weight sitting upon them.  My husband has had to pull everything out of the garage and restack the entire garage.  
      One good point - they were careful for the most part with furniture.  Our expensive custom entertainment center did receive some deep scratches to the base.  They were touched up, so they are not as noticeable, but better care could have prevented this. 
    Bottom line:  We will not use them for our next move, nor would I recommend them.  The best I can say is that they did show up on time and the men were very polite.
    - Leigh Anne S.
  • A
    A-1 Piano & Organ Movers Inc
    They were great on both ends, when they picked it up and when they delivered.  They were quick and efficient.  We were just amazed how efficient they were and they really knew what they were doing.  They had a lot of other pianos in the truck to be delivered and they had them all separated and we did not have any scratches or dents or anything.  So they were very conscientious and careful.  We would recommend them.  They were available pretty quickly.
    - Jim R.
  • A
    Smooth Moves Piano Movers
    Very responsive on the phone. They were able to provide an accurate estimate both for the total cost and the day the move would happen. They called the day before to confirm the time, within a 15 minute window, for both locations. During the move, they were able to meet those time commitments.
    - Kevin G.
  • F
    Joe Moholland Moving
    My storage container was delivered to the destination in Alexandria, VA on AUG 23rd. The labor to unload the container was from the local United Mayflower (UM) affiliate, Joe Moholland Movers in Woodbridge, VA. I was initially told by the sales rep at the point of origin that the delivery of the container and the labor are not scheduled on the same day. In this case, they were scheduled for the same day. The container arrived around noon and the labor was supposed to arrive between noon and 2 PM based on the phone call I had received from the dispatcher for the local UM affiliate. The labor did not arrive until after 5 PM. While they completely unloaded the container, I was not able to get the full benefit of their services with respect to furniture assembly. I have 3 young children (ages 5, 3 and 1) and the unloading operation began to interfere with their bedtime. I had not choice to but to stop the movers at 9 PM. Had I signed up for the hourly rate, I would have received the same quantity of service for much less. I feel like I was misled about the quantity of service I would receive by paying the higher flat rate for the labor. Additionally, the movers damaged a wall in a stairway leading up to the second floor living room when they moved my sofa. I began to document the damage with a digital camera in order to make a claim and the lead mover began to mouth off and get smart with me. He actually said, "you know I didn't have to carry your sofa up the stairs, I could've just left it downstairs." I began to argue with him that I was paying for movers to MOVE furniture and any damage they caused during the move they would be responsible for. I told the lead laborer that it was not his concern and that I would take it up with his company and that he just needed to keep moving my furniture. His response was, "what do want me to do, come to your house and paint your wall?" I was very shocked by his cavailer attitude and lack of customer service. Up until the unloading of my container, my move had gone fairly smoothly. However, because the labor, which I had paid over $700 for, was extremely late, rude and unprofessional, my moving experience was completely dissapointing. I cannot emphasize how much stress, in addition to a cross-country move with three young children, this unpleasant experience has caused me. I urge everyone who may read this, DO NOT USE JOE MOHOLLAND MOVERS OF WOODBRIDGE, VA AND DO NOT USE ANY UNITED MAYFLOWER AFFILIATES FOR YOUR MOVE.
    - Sharif A.
  • A
    Montgomery Moving & Piano
    They were very efficient and arrived on time. The front door at the first location had some minor damage and they sent a repair person out as soon as we called and repaired the door promptly.
    - Linda C.
  • A
    Called their number, received a phone quote that was accurate. They called the day before to finalize the times within a 15 minute window and then showed up at that time.
    - Kevin G.
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Piano Movers in Erlanger

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