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How to Choose a Finish for Your Hardwood Flooring

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How Much Does Hardwood Flooring Cost?

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Common Problems with Hardwood Flooring

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Hardwood Flooring reviews in Erlanger

  • D
    Carpet looks great and feels great but the hardwood project look amateur. I asked to integrate the planks into my existing flooring and they couldn't do it so I asked for a transition of vertical planks to be used for the transition to the new flooring area from the old and they couldn't do it. Finally they used a Transition strip but the molding didn't match so they just stopped the molding at the transition piece. I asked them to at least cut the transition piece back so I could replaced the molding and they originally wouldn't do that either. After calling the office the installer agreed and cut the piece. I will post pictures later. I expected more for my money.
    - Shawn R.
  • A
    My wife and I ended up deciding not to pursue the renovation project, due to loan implications. I would absolutely use this firm if or when we do purchase a new home. He is very thorough, and was a first rate business partner for us.
    - Timothy E.
  • B
    The price was $13,000 and that included the floor/ cali bamboo. I purchased the flooring there and they installed. The quality was kind of weird. The issues went away but they used an under padding/under material underneath the cali that was very noisy until you walked on it a couple of months. Now, it is perfect. They told us that it would take a while for the noise to go away. Our problems are behind us. I was told one thing and I didn't want quarter rounds and they had to use quarter rounds. There were few minor things like that. I painted all the baseboards and quarter rounds because when they came in, the material was dirty and didn't look very good. I personally painted that myself. However, Lowe's gave me credit for doing that work. They took care of me, I am not complaining.
    - ronald t.
  • A

    Jim came out and looked at our situation we had going on in our basement . We have had the carpet replaced several times in the past 4 years due to a sump pump failure and a clogged  drain . We wanted a different floor covering and Jim told us about a product he has been installing for a few years with great success made by Cortex. He showed us the sample chart and we picked out the color we wanted and gave him our deposit. 

    Being so close to Christmas we where afraid the product wouldn't arrive on time. But Jim said not to worry. ( We were expecting a large crowd of family over the Holidays) On the 21st the material arrived and the next morning Jims crew went to work. His crew wasted no time removing the old carpet, padding & and tack strips. and before lunch half of the new floor was already laid down and by 7:30 PM our new floor was Installed.

    Because of the trash pickup schedule  Jim and his guy's took the old carpet and pad with them for a small dump fee that was more than worth it. ( I would have paid 10 X s to get rid of it before the Holidays.) 

    We are talking to Jim now about refinishing the floors on our first floor and if they go as well as our basement project  he will be our flooring guy from now on.  Thanks Jim

    - mike h.
  • C
    We were told they could match the color of an adjoining floor almost exactly even though the sheen would be different due to the fact that the 2 floors are of different wood.  They did not "custom match" but rather brought in several cans of minwax and stained several small sections to pick the closest one.  We, and the crew, decided on one that seemed almost perfect.  Final sanding was done and the stain was put down.  They had been here a couple of days and that night it was growing late as they tried to finish up.  Once the stain was down, we went to see it and it was not close to the color that we had all picked and we had signed off on. The lead stain guy seemed to agree and said he'd contact his boss and discuss it with him.  Likely his boss would call or come out the next day.  Well that never happened.  Poly went down and there we are.  The only fix would be to start over, sand it off, and restain.  Also, the edges where one floor met the other are not done well at all.  They did not get all the way to the edge with their rags.  Should have used brushes.  So the edge looks curled up due to the difference in color.  They "lost" my toe strip for a day or so.  They were to paint it with the paint I had given them.  They painted it but it was not my paint.  Mine was a high gloss white and the paint on the strip was duller and chalky.  They were also supposed to stain one piece in espresso that was attached to a cabinet.  This they did not do.  It was also painted white.  The strip was not done really well.  Uneven, crooked and not finished (puttying holes).  I had to putty and repaint it all.  Had to have my wood contractor remove some of it and replace it with pieces that were cut to fit better.  I told all this to my sales person.  She said she'd have the "boss" come out and look at it all.  That was a couple of months ago and no one ever came.  This was the same with the "boss" of the stain crew as mentioned above.  Point being, if it sounds too good to be true it likely is.  Again, the "fix" would be to start over or perhaps an adjustment in cost.  I'm sure they don't want to start over and I'd be worried of damage to my now newly stained cabinets and painted and stained toe strips.  I don't expect to ever receive a reduction in price either.  At this point, I'm stuck with the full cost and a live and learn scenario.
    - Shauna B.
  • C
    When the estimate was done , I was told this was a family business with no subcontracting, so I was quite surprised when 2 Hispanic gentlemen came to do the work. Okay, but surprised.  I had contacted the company twice prior to the start day to inform them I would not be present on the first day until around 930-10 to choose the stain color, speaking once with the owner.  I was told this was okay and I left the door open for them to get started with preliminaries.  When I got back to the house, the man who was overseeing was leaving to get the stain, saying he had matched it to our other floors in dining and living rooms.  Well, the color is much lighter than our other hardwood and the finish is not as smooth. Why didn't he wait until I got there to choose a color? I think the work performed was sub-par, and was very disappointed in the color difference and the lack of a smooth finish.  Looking back on it, I should not have paid them until satisfied, but we were staying in a hotel and not able to see the progress, just the finished result.  I had left a check for the amount due on the final day as requested in their contract. Never again.  Also, after reading another review on Angie's list, I too saw the workers wearing shirts with a different company's logo on them.  Definitely NOT a family business with no subcontractors.
    - Susan C.
  • A
    My first contact was with Ken regarding getting an estimate for refinishing the 10 year old hardwood floors in a newly purchased home. My call was returned promptly and he had no problem accommodating my tight schedule for meeting at the house. I received his estimate within 2 working days and we scheduled the job to be done. Mark led a team of three to do the actual refinishing. They took care of sealing off areas with plastic, where possible, and moving the refrigerator. The sanding process took the better part of 2 days. They worked non-stop to sand with a sander in the large areas and by hand around the perimeter and tight areas. Mark worked with me to choose the color, which was similar but slightly lighter than the original floor. The stain and first coat of poly was applied on the third day and we had to stay off of it for 24 hours of dry time. The fourth day was for a light buffing and final coat of poly. The floors are gorgeous and look brand new.I really appreciated the professionalism, expertise, and hard work of Ken, Mark and the entire crew. Given the hard work it takes to re-finish hardwood and the beautiful results, I consider the job done by Kenmark a great value and would highly recommend their services.
    - SUSAN & TODD A.
  • A
    Tom did a great job on our hardwood floors.  He helped guide us through the preparation of the floors before he sanded, and then he sanded and refinished the floors.  They look great.  He worked with us on timing due to our travel schedule and was very professional.  He does great work, is very knowledgeable and we highly recommend anyone who is refinishing their floors to use him.  He's very well priced and is more than willing to work with customers about their specific needs.
    - Agnieszka C.
  • A
    Ed and his crew were very professional.  The job was divided up into teams and each team was courteous, professional, and patient.I was impressed that at the end of the day, everything was cleaned up regardless of whether that portion of the job was complete.  Ed also repaired (stripped/sanded/stained) a portion of our hardwood floors that another installer almost 10 years goofed up.  If we didn't know that part of the floor was restained, we'd never have guessed.  The kitchen (ebony-stained red oak) is absolutely beautiful as is the living room (cherry-stained red oak).  The crew who tore out the tile explained to us why we were experiencing problems with our kitchen tile floor for years (installed and reinstalled THREE times in ONE year by 2 different contractors 9 years ago).  It was a relief to know that the tile breakage was a result of poor craftsmanship and not us! Ed and his crew couldn't be nicer and more cooperative. It was a pleasure doing business with Schindler Hardwood-if I can convince my husband to install hardwood on the staircase, I will definitely call Ed! lol
    - L N.
  • F
    They subbed the job out to somebody else who put the wrong finish on the floor, varnish on our custom bookcase, and missed a spot in hall that was 18 x 4 inches. After we do that and complained about it, all these other people told me, that's everybody on Angie's list does after they get good ratings then they just stop their work out. They didn't sand or clean after when they varnished underneath the kitchen area. All I can say is that we were very unhappy with them. We only paid them half because they screwed up everything. They didn't get back to us when I called up and told them all these things for like a month until they found out that I stopped the payment on Visa.
    - dennis j.
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Hardwood Floors in Erlanger

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