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Closet Design reviews in Crestview Hills

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  • This past summer, my fiancé and I needed to refinish our basement in preparation of combining households.  While the basement was already finished once, it was basically simply boxed in with drywall and a drop ceiling and used as an
    open style recreation room.  We needed to add a bedroom and a full bath and put a drywall ceiling in.  I had used BTS Contracting several years ago to add a composite deck to my old house and was thrilled with the work so I
    called Bob again to get a bid for this job.
    I contacted Bob and told him what we wanted to do and we scheduled a day for him to come out to the house.  As we walked through and told him what we wanted he was making notes and giving us his ideas along the way.  There is not a lot of space in the basement.  We wanted to have a livable bedroom for an older teenager but still have a separate room for a couch, TV
    and chair.  He gave ideas on where we could save space and how to arrange the layout to afford us the most living
    space.  The bathroom added a level of difficulty to the job because the half bath rough in was not where we wanted
    it.  Therefore, concrete had to be torn up and the drain for the toilet moved.  In addition, we wanted to add a larger capacity water heater to accommodate the extra people who would now be living there.  Bob made his notes and stated he would get together some ideas and get back to us.
    Within a couple days Bob contacted me and said he was ready to meet to go over his estimate.  He came back to the house and had several computer sketches of what he thought would give us the most room.  He also had an estimate which included the aforementioned work and also replacing the windows.  The windows that were previously installed were single pane and very drafty.  They were adequate for a rec room but not so much for actual living space.  After some very minor changes, we were satisfied with the ideas and the estimate and approved the work to be completed.  As luck would have it, he had some space between jobs where his crew was able to get started fairly quickly.
    On the day work was to begin, Bob and his crew (Chris and John) arrived on time.  They began their work after some brief introductions.  Chris has been with him for several years and seems to be Bob?s right hand man so I was familiar with him but I did not know John.  All were respectful and easy going.  The first several days were mostly demolition.  After that they moved towards the bathroom and moving the toilet.  The new bathroom was going to be located in what was currently storage.  They hung plastic around all of the items and any entrances into the other parts of the house.  While it wasn?t exactly sealed, it did
    provide protection from the major part of the concrete dust.   As I stated earlier, the moving of the toilet required them to dig through the foundation.  The trench ran for about 10-12 feet in total.  The plumbing was laid and was re-concreted over.
    The bedroom and TV room were simple enough and there was nothing overly extravagant about their construction.  The bedroom was pretty straight forward; 4 walls with a full size closet with sliding doors.   The TV room was the same but with an alcove instead of a closet.  Chris ran most of the electric and the cable.  Cable was run into 3 different locations; one into the bedroom and 2 into the TV room.  Since we were not certain which wall the TV was going to be on they ran connections down both walls for us. 
    We had made most of our requests in the bathroom.  We wanted ceramic tile floor and a tile stand up shower.  Allowances for tile, vanity, etc. were all built in to the estimate.  The allowances were generous enough to give us a wide range of choices.  We simply choose what we wanted and gave the list to Bob who picked it up.  We gave Bob a layout of the pattern we wanted in the shower and he gave suggestions on how to tie the whole room together with the tile.  We also wanted the floor tile to be on a 45 degree angle.  This is where the attention to detail was going to show and he nailed it.  The tile work in the bathroom was exactly what we were envisioning and then some.   Not to take away from the rest of the job but this turned out to be the most impressive part of the completed project.
    As with any project like this, we did run into a couple issues.  As the project went on, we changed a few things mid-stream.  The
    change requests were taken in stride without issue.  The shower door had some manufacturing defects.  There were some sealant issues and it was not aesthetically pleasing.  Bob noticed it and notified me by phone.  Since it was going to be some time before the new door arrived, he went ahead and installed the door but ordered a new one so the shower could be used.  Once the new one came in he returned and replaced the door.  Another issue was with the new window in the bedroom.  This one was a little more difficult to troubleshoot but he and Chris solved the problem quickly.
    This was the second time I had hired BTS Contracting.  I would recommend them to anyone looking for quality work and would hire them again for my next project.  Bob and Chris did the majority of the work.  They were friendly, helpful and accommodating to our requests for change.  Their experience shows through their quality work and attention to detail
    - Brian V.
  • Great experience great finished result. The designer listened to me and came up with the perfect design. The installers were great. The work was completed 2 days earlier than promised. The installers cleaned up nicely. They were great carpenters and problem solvers. I want to do more work with this company.
    - Janice W.
  • Jansen was recommended by our remodel contractor. They came and we showed the them closet storage systems we wanted and they measured the areas we were putting their product. We were promised an estimate in a few days. A week or so later, they called and told me they needed our credit card number to guarantee shipment of the parts we ordered. I told them I wanted to pay with check, they said that was fine, but they only needed to guarantee the payment. A while later they called to put in some of the systemswe had ordered, I told them I neeedd to see the drawing as we had changed the rooms slightly and I wanted to see how the storage system would fit in the new rooms. They told me they didn't have a drawing. For some stupid reason I trusted them and still let them put the system in.  Acouple days later I received my credit card bill and there was a charge for$ 3800.00 on it. I called and was told it was an accident.I didn't complain too much as I would just pay it to the credit card and it was same as a check.
    It was a few weeks before the other products i guess I ordered arrived, in the meantim,e they had to come back to add a couple things and remove a couple things. I was still without a drawing , NOR any type of pricing on what I was buying. A short time later I received another charge for 1380.00 on my credit card. Okay, I had agreed to the 7600.00 ( I can't begin to tell you how stupid i feel now...)so the 3600 + 1380 wasn't up to 7600.00. 
    It was then I was told the professionals that came in to install this expensive closet system we way unqualified. My contractors told me the one installer couldn't read a tape measure and the other one spent more time smoking than working. my contractors told me they were amazed at how unprofessional these Jansen Guys were. 
    Okay, so now comes the stuff I still can't believe, I get a call that the last of the systems I ordered were in and they wanted to come install them. I told them, NOT UNTIL I GET A DRAWING TO SEE WHAT I AM GETTING. They show up with an ametuer drawing, a stick/line drawing from a kids computer program that was not labeeedl or anything.  And not to spec.... which shows the way they were going to install the products in our room. I tell them" no" as the room had been changed and we need nowhere near what they we going to install. They took away a bunch of productThey showed up and installed the product as I had asked, with the exception of putting some of it on the wrong wall. Frustrated, I called the company owner, whom I nad never met nor talked with,  and complained about not getting an estimate, not getting any kind of itemized bill, not getting some of the accessorioes I had ordered, and the lack of professionalism from his installers and his salesperson.
    He told me he would get right back to me. a few days later he called and asked to come over and see the job, he seemed like he was genuinely concerned about this horrible treatment I had received. He showed up, looked around talked about things and told me he would have his guys back to instal a backordered part and they would fix the other little things they'd missed...
    Well before he could get back to me, I got another credit card bill and this company had charged another 3500.00 + 300.00 to my card. 7600.00 was now way over 8,000.00.  
    My wife was furious, and very upset, as was i , I called him and asked him whay the overcharge, he told me we had purchased more than we originally were quoted and he would send me an itemized bill explaining it. I told him fine, But I didn't want his "Installers" in my home again. This guy was a real arogant jerk.
     I asked my contractors to fix his installe'rs work. and move a wall storage unit to the correct wall. They did, and we were horrified to see the installer, who Mr. Jansen said was his "best" had used a "nail" as a stud finder and punched over 30 holes in two feet of wall to find the stud. and then he had missed that stud by 3 inches.  (I have pictures of all this stuff. )
    That means these very heavy, wall mounted, storage systems were installed in nothing more supporting than1/2 inch dry wall with nothing more than wood screws directly intote drywall.  I had the units fixed.
    Mr. Jansen sent me an itemized invoice for 8 thousand plus dollars worth of closet shelving which he put on a a bit more than half a page of paper. It read like "15 storage systems@ 600.,00 = ??"
    His work ethic was horrible, He lied, many times, he overcharged us, and frankly was quite arrogant about the whole situation. I was going to call our attorney, and credit card company, etc.. but we were dealing with some serious health and family issues and we just wanted Jansen out of our lives.
    I know it's not proper to say this, But Jansen Co. ripped us off and he's a crook. Oh, and I can offer much proof...
    - Byron W.
  • Finished in 1 day, cleaned up and the closets are great.  I have small closets in an old house and they maximized my space.
    - Douglas G.
  • Dan, the installer, arrived when expected.  He was professional, neat and efficient.  He completed the job in a very reasonable amount of time.
    - Grace T.
  • Poor
    - Ronald A.
  • She was great! She brought her computer and was able to show me different measurements and designs for the project, which was really cool.
    - Courtney H.
  • On time. Worked efficiently pleasant and professional. Some patching of holes in closet.
    - judith a k.
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