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Auto Repair reviews in Crestview Hills

  • C
    Initially I was satisfied. This place was very clean and organized. Joe took the time to understand the problem and answer any of my questions. I thought it was fair that I was charged for several hours of work even though they did not find a solution to the problem. My opinion changed when I investigated the problem myself. I pulled the taillight sockets and immediately noticed they were burned. After replacing the sockets and the connecting wires the problem went away. The entire process took less than 90 minutes. I don't understand why the most obvious cause of the problem was overlooked and the mechanic spent 3 hours looking for other problems.
    - Joe B.
  • A
    I bought my care there so I have a [maintenance] package, so there was no charge. I would give them an A on everything. I like the convenience. You can drop it off if you want to or you can wait, not a long wait, and there's hours from morning through evening. I think their last appointment is like 8:00. I like that you can schedule online.
    - Michael H.
  • B
    I am due to go up there and get an oil change in about 3 weeks. I have used them for all kinds of different things. I?ve been with Ernie?s for about 4 or 5 years. It was $700. He?s not the cheapest guy in town, but his work is good. 

    I get along with them all, they?re not the classiest guys in town, but they?re dependable and they do respond to you. They?re available, I mean I can always get in and they take care of me most of the time. The workers for a garage, they are pretty good.
    - Charles S.
  • B
    Have been using them close to 10 years. The guy that is running it, just bought it from another family member. I forget his name. What made me keep using them? I had a couple situations where I had a problem with an exhaust pipe and it was going to cost me a $1,000 to have it repaired. The guy told me to go to another garage, it was Ryan’s Muffler Shop and it cost me less than $200 to get it fixed.
    - Charles S.
  • A
    He's done everything from replacing my front end, my ball joints stuff like that. Oil change to fixing air conditioners to replacing my brakes, I mean he's done a lot of things I can't remember what it was last time but I have them in my records.



    They do a fantastic job, stand behind their work and not at a dealership price, they have a lot less price than dealerships.
    - Darrick B.
  • A
    First time customer.  Did a nice job on repairing my 2005 Ford F150.  I usually take it to the dealership, but had heard Ft Mitchell Garage does nice work.  I was not disappointed.  Delivered on time and on estimate.  Professional & friendly.
    - Kenny R.
  • A
    I heard about this place from a friend and thought I would try it since the Subaru dealer was unable to find the leak. Mike was able to find & repair the leak. Overall a good experience, friendly staff, & reasonably priced.
    - Jennifer G.
  • F

    Was told over $1500 in repairs needed; vehicle came back with a tire that we didn't have (a WalMart tire); Kerry Toyota swears they did not mix up the tires with another vehicle. Stopped payment on services; considering taking this to court since we incurred expense getting the correct tire back on the vehicle. Kerry Toyota accepted no responsibility for their error and had no explanation beyond denial that the tire was not ours.


    - Kevin E.
  • C
    The pads squeal like a commercial vehicle when coming to a stop.  I
    thought that would cease over time so we didn't take it back for a good
    while but it has not.  They also worked on the emergency brake cable
    which was causing the brakes to stick.  They did try to do their best to
    fix it without replacing the cable but afterward my wife complained of a
    rubbing noise when driving so we eventually took it back but not right
    away.  They did look at it and said there was something wedged in there
    that was causing the noise so they cleaned off excess brake dust and
    said that should fix the rubbing and squealing.  It still does both
    although the rubbing is not a loud as it was before.  I should have
    taken it back initially when we heard the squealing and the rubbing but I
    didn't.  That's not their fault its mine.  They have tried to work with
    us even though a good deal of time elapsed between the repair and us
    taking it back.  I have had other work done at their shop and we have
    always had good experiences but this one has been the exception.  Bobbie
    has always been nice and has tried to help but for some reason the
    noisy brakes will not cease.
    - Rick o.
  • B
    The service manager was a bit impatient and rude when we showed for our appointment and said that the oil changes couldn't be done that day due to severe delays.  I then contacted the store manager who was professional and provided us with two free oil changes and tire rotations which was appreciated.
    - LESLEY M.
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Auto Repair Shops in Crestview Hills

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