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Home Security System reviews in Burlington

  • F
    SAFE HOME SECURITY
    We were under contract for this home security system through Safe Home Security Inc and were moving into a new home. Safe Home was called a few weeks in advance in order to set up someone to come out and uninstall our system at one location and move it to the new location. We were told there would be someone out on June 26, 2013 between 9am and 1pm when no one had shown up by noon we called and talked to dispatch and was told he would call and have the person coming out call me back. We did not hear from anyone so at 115 pm we called back to be told the person we talked to was in a meeting. The person we talked to at that time tried to call the person coming out and was told they couldn't get ahold of them. After two more phone calls with no one returning calls in between and six and a half hours of waiting for them to show up, leaving messages for the supervisor Shane (who was the 1st person I spoke to) we were told not to wait. After several more calls we were given the number of the person who we believed was to come out and were told that he spoke with Shane at 830am and told him that he would not be able to drive the 3 1/2 hours to do the work.
    After more unreturned calls to Shane's voice mail we were finally given his supervisor's name and extension. After leaving messages for Al we settled on us removing the system and they would reschedule someone to come out on July 5, 2013 from 1 to 4 pm and given the phone number of who should be coming out to install the system. By 2pm we had not heard from anyone so we called the person who we believed was to be coming out and were told that they had not received a work order to come out. After leaving messages for both Shane and Al which went unreturned again we received a call from the person to come out saying they just received a work order to come uninstall at the location we no longer lived at and reinstall at the new location at 230pm that day. The system was finally installed on July 10, 2013.

    Several more messages have been left and gone unreturned by both Shane and Al since this incident started.
    THIS IS BY FAR THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH ESPECIALLY IN THE UPPER MANAGEMENT!!!!!!!!!!
    - Anita T.
  • B
    Frontpoint
    unknown
    - TAMMY S.
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Home Security Companies in Burlington

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