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Chimney & Fireplace reviews in Burlington

  • A
    Hearthside Chimney & Masonry
    Exceptional work! Pleasant, friendly and know what they are doing. Walked you through entire process and answered any and all questions perfectly. Always answered within 5 minutes if message or text was sent.
    - Camille P.
  • A
    DM Thompson Chimney Repair Specialist LLC
    The crew knew exactly what had to be done. They were able to remove and reuse the existing siding, take down the existing chimney and rebuild it better and stronger than the original. The restoration was completed in a very timely and professional manner.
    - Steve C.
  • F
    Chimney Care Co
    "Here is what happened. Draw your own conclusion. I have already drawn mine!". A week before Christmas of 2016, I called The Chimney Care Co. for an appointment to check out my heatilator gas fireplace that had stopped working. I was told someone could not look at it until February 10, 2017. I reluctantly agreed to the appointed time. On Feb. 10, 2017 Shane Johnston, Lead Technician, arrived exactly at the appointed time, so for that only I give an A rating. Shane connected a meter to the pilot assembly and said it was o.k. Then he connected a meter to the valve and said that was NOT o.k. and would need to be replaced. He said he would need to order the valve and would call me with a price. I spoke with Shane few days later. He told me the price of the valve would be $565.00. He also recommended that I purchase a new pilot assembly for $150.00. Total labor for the repair would be $199.00. Total cost for the repair would be $914.00. I asked him why I should purchase a new pilot assembly when he placed a meter on that and he said he got a strong reading and the assembly was o.k. He said the old assembly, although o.k., might not be (compatible) with the new valve, and if it wasn't, the fireplace would still not function, and he would have to return again with the new pilot assembly, resulting in an extra labor cost. I thought to myself, this seems very expensive and more money than I would care to pay for an appliance that wasn't even necessary. I have paid much less to have the home furnace repaired, and the refrigerator. So I went hunting for another opinion, and wow did I find a good one! My second fireplace technician arrived the same day I called him. He checked the fireplace (without meters), and concluded I had a bad (thermo pile), which is part of the pilot assembly. I said The Chimney Care Co. told me I needed a new valve. He thought that unlikely, as in his 26 years of servicing gas fireplaces he had "NEVER" seen a valve go bad. He said in the majority of cases it was the thermo pile, which supplies electricity to the unit. He ordered the part, which he said would cost me $50.00. After waiting a few weeks for the part, my new fireplace technician arrived today, installed it in 15 minutes, flipped the switch and VOILA>> THE FIREPLACE WORKS!! So for $50.00 plus $150.00 labor cost ($75.00 to initially check the fireplace and $75.00 on completion of the work), my fireplace is working again for a cost of $200.00 to my new and forever in the future gas fireplace technician, plus the ($130.00 non refundable fee) that The Chimney Care Co. charged me for diagnosing the problem with my heatilator gas fireplace. >>SO, Shane Johnston, Lead Technician for The Chimney Care Co. said my valve was no good and a new one would cost $565.00. Well, he was incorrect in making that statement. My valve is fine! The fireplace is working as good as it ever did without any valve replacement! Also, my new technician looked up the cost of a new valve for my fireplace and said that if I ever needed one he could get me one for $226.00, $339.00 less than The Chimney Care Co. wanted to charge! Now, why did Shane Johnston recommend I replace the entire pilot assembly, (in addition to the new valve), especially when his meter said the pilot assembly was o.k.? As I previously mentioned, he said the old pilot assembly might not be compatible with the new valve, and if after replacing the valve (alone), the fireplace still did not work, he would then have to return with the new assembly, resulting in increased labor costs. If Shane had suspected the thermo pile was bad, as it was, then wouldn't he know that replacing the valve (alone) would not fix the fireplace, since there was (nothing wrong) with the valve? And if he had known this, could this be why he suggested replacing the old pilot assembly, since it includes a thermo pile, and the thermo pile in the old pilot assembly (was bad), and without replacing it the fireplace would not work upon replacing the valve alone, which was o.k.? Also, a new pilot assembly would cost $150.00, when I really only needed part of it, a $50.00 part called the thermo pile! (On the other hand), maybe Shane Johnston, Lead Technician for the Chimney Care Co., just gave me some very (inexpert) advise regarding the repair of my heatilator fireplace, which did NOT need a new valve or entire pilot assembly!! In conclusion, I paid The Chimney Care Co. $130.00 for a diagnosis, and $200.00 to my new technician to get my fireplace working again, total of $330.00. As previously mentioned, if I had followed up with the Chimney Care Co. for this repair I would have paid a total of $914.00,> resulting in an extra $584.00 more than I did. If I had been lucky enough to call my second technician first, it would have been a total of $200.00 for the repair, >resulting in $784.00 less that what The Chimney Care Co. wanted. i also would have had my fireplace repaired in January , not mid March! As I said at the beginning of my review, "This is what happened. Draw your own conclusion!". I have already drawn mine!!
    - Richard S.
  • A
    Ryker Roofing
    Repairs were done quickly and professionally.
    Ryan found a few other places that needed repair, which was great because we would not have known about those until we saw water stains on our ceiling!
    We have had lots of rainy weather since the repair and our ceiling has shown no signs of leakage.
    Ryan replaced some missing shingles and secured some loose ones, and sealed all the problem areas around our chimney.
    - Sharon C.
  • B
    ARCO - Affordable Roofing & Chimney Options
    The company did respond to my request within the 48 hour window. Stephanie from Arco contacted me via message on Angie's list yesterday to let me know that they do not service my area and to request a refund for my prepayment of the service requested.
    - AMANDA S.
  • A
    Hearthside Chimney & Masonry

    More than 20 years ago my wife and I had repointing work (by a different company) performed on the same house. We were pretty ignorant about what is proper repointing work. As a result, we received a poor to fair job. They used the wrong type of mortar, the color didn't match, and it wasn't applied properly.

    Because of this experience we were anxious to find someone with the right knowledge, skill, and integrity to do the work. Our first contact was with Micah at Hearthside Chimney and Masonry. We were impressed with his web site and felt this was probably the right company. Shortly after meeting with Micah we were positive. He is extremely knowledgeable about his work and we were put at ease after seeing his work. Plus, he is very friendly, willing and able to work around our schedule, and always concerned that we are more than happy with his work. Amazingly, he is prompt, calls to let us know if he will be delayed, and always cleans up totally at the end of the day. He never left us hanging. The work is first rate and we will us Hearthside Chimney and Masonry again. The price for this type work is not cheap but worth it; especially on an historic structure. Had we been able to use Hearthside Chimney and Masonry more than 20 years ago we would not have needed this work now.

    - robert s.
  • A
    Hearthside Chimney & Masonry
    It couldn't have been better! I have never worked with a more conscientious contractor in any field! They were informative. They kept us apprised of the status. When they realized we needed trees trimmed they did not change the quote. They did everything promised and more! They found branches in the gutters, they found a nest of bugs they removed them all.
    - PATTY S.
  • A
    American Chimney & Masonry
    They did everything they advertised to do for the $99.   They were extremely professional and took great care to make sure that when they came in to our home, they didn't get soot or anything. They were very good about making sure that any soot that might have come out of the chimney did not reach our floors. I would use them again next year.
    - John K.
  • A
    It was a very good experience. He arrived a little earlier than he said, which was good. He took his shoes off once he entered our
    home. He thoroughly checked and cleaned our fireplace. We felt that he was extremely knowledgeable in this field. He answered
    all of our questions and made sure that everything was perfect before he left. The price was exactly the price quoted to us when
    we called. We will definitely call him each time for this service.
    - Arlene S.
  • A
    Albany Improvements
    We contacted Albany Improvements and two other similar companies to get an estimate for tuckpointing on our Georgian house that included parts of our outside brick and our chimney.  In addition to this we also needed a roof replaced over our screened in porch.  Of the three that provided estimates, Albany was by far the most efficient, detailed and responsive.  The gentleman arrived the same day we called and had a bid to us by the end of the day.  Once we had the other bids, which took a days, the other two organizations did not find our needs very important as it was a small job, which both indicated.  Albany never gave us that impression. In fact, when we called back to give them the job, they were here within three days.  They actually started the job on a Saturday and finished it by Tuesday. During that time, they communicated with us often to keep us apprised of their start times, making sure this worked with our schedule.  How nice is that!.  They also kept us informed of everything along the way.
    We have a 50+year Georgian, so you can imagine the difficulty in matching the grout on the the brick work! They did this amazingly well.  Their work certainly improved the look and value of our home.  In addition to all of this, they even took down and disposed of an old antenna that was attached to our chimney.
    Albany Improvements hit all aspects of customer service, quality of work and at a great value.We would definitely use them again and recommend them to anyone who need work done on their home.
    - PATTY S.
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Chimney And Fireplace Contractors in Burlington

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