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Hazard Remediation reviews in Bowling Green

  • A
    My wife and I were not happy with having to take on this project.  After all, who wants to spend a bunch of money on their crawlspace?  However, we do like knowing the air we are breathing is free of radon and mold and that our foundation and crawl space area will be kept dry and solid for years to come.  

    I want to say right away that we were very pleased with how this project went under Frontier Basements' oversight.  This project started with the work of Aaron W. and his assessment of our crawl space.  He took me under the house and showed me all the issues we needed to address.  He was thorough in his explanation and his presentation of all the options for how to address our issues.  He made us feel confident in their abilities to correct our issues right from the start.

    The project went great.  Matt T. was the crew leader and he and his team were professional and great to work with.  They completed the project on schedule and checked in with me for my input on it as the project progressed.  The initial plan for the relocation of the crawlspace entrance didn't end up looking great when they actually started all the cutting so Matt developed a new entrance plan on the fly for my approval.  Matt took the problem as an opportunity to develop a creative solution and we were very pleased with the outcome.

    A rep from Frontier Basements contacted me multiple times throughout the week to make sure I was happy with the team's work and to check if I had any concerns.  I was impressed with their customer service.

    The only thing I wasn't initially happy with was how they did the floor joists portion of the project, but after hearing my concerns they sent Matt back out with a team to correct the issue to our liking.  Their responsiveness to our concerns was appreciated.

    In hindsight, the only thing I would do different on this project would have been to request that some of the rough grading under the house be smoothed out more.  (It may have been an option they offered and we missed.)  We have some un-level places in the crawlspace area that aren't easily seen now that the crawl space area is completely sealed and it can hurt to hit them with your knees.

    They literally make the crawlspace area of your home "clean space".  Our radon has been tested and is no longer an issue.  We have already begun to store bins of clothing down there.  I've even joked with my wife about putting a TV down there for my boys and I to have a true "man cave".
    - David T.
  • A
    Melvin Walker, the owner, provided and estimate for waterproofing and mold remediation. I requested that he provide additional services for drainage to get water away from the house, which he did. I was not in a big hurry, and told him so, so he worked my project around higher priority work. His workers did a good job and were very sensitive to my needs. They removed and treated mold in the entire house. I have yet to see a heavy rain, so it is too soon to tell if the waterproofing worked, but I was impressed with their work. Also, they notified me that they found some important relics that had been hidden away in my basement by my father. They could have easily taken them and I would have never know the difference, so I appreciate their honesty.
    - Thomas M.
  • F
    Initially I called this company to schedule an appointment with no response, eventually I was contacted while out of town for Memorial Day weekend and was advised I would be contacted for an appointment, June went by and no phone call. Once I spoke with the company rep he explained that he was experiencing truck problems and promised he had called. I never received a call in June.

    By the beginning of August I was still unable to get an appointment, I called the rep and he pushed me off the call indicating that he could not hear me on the phone and would call me back. He never did.
    - Jan A.
  • A
    Everyone at SteriTec was FABULOUS! Jim was incredibly helpful when the buyers of our home had very specific questions and he incorporated their concerns in the quote. Brandon was very friendly and Anna was very prompt whenever I had a request for paperwork that we needed for the sale of the house. Their crew on the day of the work was efficient and polite. I would recommend them hands down!
    - Jessica G.
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Remediation Services in Bowling Green

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