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Printing reviews in Bowling Green

  • D
    I spoke with Tyler about how I needed to change the cartridge in my printer. When I opened the door it did not make my printing cartage's available. He told me that even though it was only 2 years old that it was dead. I just spent $65 to buy 4 extra-large cartage's from them the week before. They told me I needed to come into the store, and that there was no cartage's that were compatible with the printer that I have now. The manager Todd confirmed that I would need to come in. I called HP disability line and they had me unplug it from the back and have it unplugged for 10 seconds and to press the on button to drain out any electrical charge that might still be in the unit itself. I did what he told me to do. He then had me start it again. It then started making copies with no problems. I called back to Staples and asked to speak with the manager, Todd. He was with a customer and they said that I would have to call back, and I said that I could be placed on hold to wait for him that wasn?t a problem. 10 minutes later. A woman ended up answering the call and she was very impatient. I explained to her that I was on hold for the manager to let him know what happened to me. She told me that he had left for the day. Instead of helping me after he helped the previous customer. He just left. They lady that I was speaking to would not let me talk. She would not let me say when I could be called back. She just would not let me talk and she was ready to hang up after being on the phone for 2 minutes. She was very rude. I was not able to even finish a sentence or to say anything. I feel like they were really taking advantage of me because I am disabled, and trying to make a sale instead trying to help me.
    - Jeannie H.
  • F
    D&D Screen Printing has printed T-shirts for our small private school for the past several years.  While they do have low prices, unfortunately their level of professionalism is likewise low.
    The chief sources of their problems lie in that they do not have an online order form and they do NOT keep records from year to year, including just a few weeks prior!  All of the information they keep on file is the original t-shirt design and ink color you first ordered.  Orders are submitted by email, so it is COMPLETELY up to you to remember EVERY detail.  If any detail is not specified, they refer back to your original/first time order and use that info as default.  They WILL not consult you if there are any questions/ problems, even if you ask them to in the email order.  Moreover, they do not even send a confirmation email that they have received your order! 
    Our school placed our first order just three weeks before this last order and it turned out perfectly.  Then we submitted a second order for more t-shirts of the same variety of styles and colors, only I neglected to include the ink colors in this particular order. 
    However, I did write that we wanted the t-shirts printed just like the ones they had done for us a mere three weeks ago and if there were any details I had forgotten or any questions, please call or email me.  They did not call me and they printed all of
    the light blue t-shirts with the wrong color ink.  It was white on light blue?a most unnoticeable combination, when our whole idea of a t-shirt is to identify and advertise for our school!  Most irritating of all was that they WOULD NOT refund our money or redo them at no charge!!  So beware of D & D Screen Printing because they believe that the customer was WRONG! 
    - Mary J.
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