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Hvac Repair reviews in Berea

  • A
    Joshua checked and said the roof is fine; so too is is the chimney flashing. Instead, the rain is getting in where the house siding meets the roof, on either end of the porch, and that makes good sense given the location of the leaks. He caulked both places and was confident that that could very well be the solution. If not, he continued, I'd need not a roofer but someone experienced is joining siding to roof, and he'd be glad to recommend a company or two should that be necessary. I was greatly impressed by a roofer who said the roof did not need replacing, who tried a simple repair that worked on the first rain we've had since then, and who seemed motivated not by profits but by doing honest work.
    - KATHRYN A.
  • A
    I needed replacement of my upstairs and downstairs heating and cooling systems and after accepting bids from about five providers, Rusty at Air tech Inc was the most helpful in answering questions for my home's needs. The Air Tech crew showed up at 9am and by 4 that afternoon I had two new systems up and going with no mess and no problems. Everyone should do business like these guys! Good thing is, I got my units installed just in time for summer as the very next day we were hit with a heat wave and my house has never been cooler.
    - Kevin C.
  • A
    They were professional, punctual, and straightforward with a price quote. Ultimately, we decided to use a provider through our home warranty because of the price quote, but I would recommend this company to others based on my interactions with them.
    - Erin P.
  • A
    It went great! He called to see if he couldnt come earlier and did. He went right to work to fix my system so we didnt have a hot box to live in. He didnt try to tell me other things were wrong with system to make bill higher or push to purchase a new unit.
    - Sandra B.
  • A
    Steve was very knowledgable and was able to help us resolve several issues on a home we just purchased.  Price was fair and the quality of his work was great.  He gave us all the information, but didn't push us to purchase anything. The work he performed was excellent and completed in a timely manner.  We are very happy with the services we received and will call him again when we need additional services in the future!
    - Laura S.
  • F
    I
    recently experienced a duct work failure at my home. The duct work for
    the HVAC system in my crawlspace had collapsed. The home still has a
    buyer's warranty so I filed a claim with my warranty company. After some
    back and forth with the warranty company and the quote from my chosen
    contractor, they elected to have ****** Heat and ****** Air from Waco,
    KY bid the job. The warranty company chose to move forward with ******
    Heat and ****** Air and agreed to cover $2500 of a nearly $4000 quote.
    ****** Heat and ****** Air completed their evaluation on October 9th and
    the entire repair took one month and 2 days. It was completed on
    November 11th. The experience with this contractor was horrible. If I
    had been able to go with any other choice, I would have fired them after
    the first week on the job. There are many major issues we experienced.
    The owner, *** ******, contacted me by phone to discuss arrangements and
    required payment of my portion up front. I found this suspicious,
    however, he was not getting the full amount, as the warranty company's
    portion is only payable on completing of the work. This was on a Friday
    and he assured me that someone would be by on Monday to begin tear out
    of the old ductwork. No one appeared until Wednesday and only after I
    called and pressured Mr. ****** about when someone would arrive. A
    technician arrived that day, went under the house for approximately 15
    minutes and then came back and asked if they had priced the job yet. I
    remind him, somewhat gruffly, that I had already paid for the job. He
    seemed confused and left, saying he would be back shortly. I never saw
    anyone again that day. This would be a running theme throughout the job.
    Two technicians returned the next day, stayed for 2 hours of work and
    left with no explanation. Each time a technician would arrive, they
    would leave with either no explanation or saying they were going to get
    materials. They also never called to say when they were coming, just
    arrived at random times. During week 1, technicians were only present
    two days for a total of 5 hours of work. This required constant daily
    contact on my part with Mr. ******. Whenever I would ask when workers
    would be arriving, Mr. ****** was evasive or ambiguous. This process
    continued the first 2 weeks of the job with technicians only being
    present 2 days each week.
    During the second week, some major issues were experienced. I work night
    shift and my wife is home alone on weekend nights. A worker had been at
    my house on Friday for a few hours tearing out ductwork. At 10:45pm
    that night, the worker returned unannounced , pulled his vehicle into
    the front yard, and shut the lights off. My wife, being home alone,
    became frightened and phoned the police. The issue was cleared up, but I
    consider this a serious violation of my property and privacy. The
    workers did not drive marked work vehicles with a business logo and
    always arrived in different vehicles. My wife had no idea who this was,
    as it was a different vehicle from earlier that day.
    During the third week, I gained some insight as to why things were so
    awry with this company. One of the employees had not been paid for
    nearly a months worth of work. He showed up at my property trying to
    find *** ******. I asked him what the problem was and he revealed to me
    text messages between him and the owner, regarding my propeorty and job,
    that showed many internal problems at this company. The other employees
    verified his claims.
    1. None of the employees had been paid for their work in nearly a month,
    some longer. Therefore, many were refusing to work. They are no
    supplied gas and are required to pay their own expenses.
    2.Employees are not paid overtime, yet often are required to work as
    late as 11pm.
    3. The text messages showed that this employee had been told to leave my
    property to go to other jobs. The messages from the owner explicitly
    instructed the employee to lie about this fact, saying he was leaving to
    get materials. Other employees verified that this is why they left as
    well.
    4. The owner requires payment upfront because they have no general funds
    with which to purchase materials. Payments from one job are used to
    finance other jobs.
    I realized they given these internal issues, my job would be constantly
    pushed back and no real progress would be made. I notified Mr. ******
    and the warranty company that I would be contacting a lawyer to
    abritrate a settlement for completion of work, if the job was not
    completed by the end of October. This is when Mr. ****** assigned a
    technician named ***** to the job. ***** was an excellent technician,
    but still had trouble completing the work as Mr. ****** frequently sent
    him to other jobs in areas of the state up to 3 hours away. It was
    explained to me, that in order to keep the business running, Mr. ******
    was constantly accepting jobs he did not have adequate staff to meet.
    Thanks to ***** the work was completed within a more reasonable time
    frame, but this required him and his assistants to often come at the end
    of the day and work until as late as 10-11pm. No employee or customer
    should be subjected to work well after business hours. This was an
    imposition on our home life, as well as the home lives of the employees
    required to keep this schedule.
    There is no way I could ever recommend ****** Heat and ****** Air to
    anyone in the Central and Eastern Kentucky region. After looking over
    the records I kept of this job, it required approximately 36 hours of
    labor. This job could have realistically been completed within a
    timeframe of 4-5 full time days. However, this became stretched over
    nearly 33 days during which the coldest weather of our season began. The
    duct work and heat were operational by Nov. 3. We were left with three
    small tasks: 1. A rusted register boot needed replace. 2. The system
    needed refrigerant . 3. The trash needed picked up. It took near daily
    messages requesting these jobs be completed. At each inquiry Mr. ******
    would be evasive or ambiguous or sometimes send nonsensical answers to
    my messages. These tasks were completed on Nov. 11th after 7 days of
    pressuring the owner to complete the work. I requested that I keep all
    scrap metal from the job to recycle, therefore I separated it out into a
    different area of the property. Mr. ****** arrived with no notice while
    we were gone, picked up the trash, and proceeded to take some of the
    metal I requested to keep.
    In summary:
    1. Horrible communication
    2. The owner lied frequently about when workers would arrive. Either
    they would arrive at times other than stated or would not arrive at all.
    The owner even once told me that the technician was five hours late
    because his son was sick. When I inquired with concern to the
    technician, he said that was a lie. They had acctually been sent to
    another job.
    3. Horrible management of time and resources. Employees pulled from
    jobs, shuffled between jobs in an attempt to appease and stall
    customers.
    4. Poor working conditions for the employees.
    5. Very slow service. A reviewer on another site suggested the company
    be called Little Heat, Little Air, and Little Work. I feel this is
    appropriate.
    6. Blaming employees for problems. Any critique was met by blaming the
    employee that the work wasn't being done. Everyone knows this is the
    sign of a poor manager and contractor.
    Please do not hire this contractor.
    - Jeremy B.
  • A
    My home was built in 2010. January 2013 I called Steve because ice cold air was coming through the vents found that the ducts were originally not properly installed and that they were, in fact, commercial grade, not residential grade. He and his daughter replaced all the duct work in the attic in great time and left no mess behind. That particular job cost me about $1700. In December 2013 he noticed the freon level was low (he said it should never lose freon) and said he would check it again during regular summer maintenance. He searched for the leak in July 2014 during regular maintenance and found the leak in the inside unit (coils) and we had them replaced Aug. 2014 by Steve and Curtis. The part was still under warranty, until Sept 2014, so the total job cost $450.00. His work is exceptional, he is kind and they all answered all my questions!
    - Rita C.
  • A
    He was willing to come out on a call on New Years day and replaced the fan motor within an hour.  He also discussed options on replacing the 17 year old unit.  In follow-up did send out material for future reference.
    - Sandy W.
  • A
    I called, requesting service on a Thursday morning about 9AM. Provider was at my house by 11AM and he thoroughly checked all possible causes for my inactive HVAC. He provided information at each step of the way as to what he was doing and why, which I appreciate. He eventually troubleshot that the relay was broken in the attic, and informed me that he would have to source that part. At this point I shared my desire for a programmable thermostat, and he provided some options he could install when he returned. The next morning at 8AM, he arrived promptly with everything needed to finish the job. He made a special effort to show me how the new thermostat was programmed, and said for me to give him a call if I had more question on it after I indicated that I had to take a phone call for work before he was finished. All in all I feel that it was a good price for a good service, especially since it happened so quickly in such miserable heat. I will certainly contact this provider again with future HVAC needs.
    - Anthony N.
  • A
    He ran a bit late, but upgraded my furnace filter and told me what he put in and that it should be fine until it was due in another three months.    He answered all of my questions.  I have had no problems or concerns.
    - Patricia G.
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HVAC Contractors in Berea

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