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Flooring reviews in Bellevue

  • F
    Called them in early October to see about laying a new tile floor in my daughter's kitchen.  They came over Oct. 6, 2015, took measurements, etc. and quoted a price of $2600 to remove old vinyl and install ceramic.  To save money, we were to get the tile, subfloor, grout, glue.  They told us they had a big job going on and it would be about 6 weeks.  We said that's fine.  6 weeks came and went.  My daughter called around Nov. 20 and was told by Rod "Oh, yeah, I forgot all about you."  He said to call his wife and she'd set things up.  My daughter called, left a message, never got a return call.  It's now Dec. 16 and nothing.  Very frustrating, unreliable, inconsiderate.
    - Nancy Y.
  • A
    The installer (James) was dedicated to making sure we were happy with his work and really going the extra mile to make sure things were done to our satisfaction. There were several tricky parts where he would contact us and ask us how he would like him to handle them. 
    I cant speak highly enough about their willingness to work with you, we had them get started on this project, while we waited for some transition pieces (from lumber liquidators) that ultimately were very delayed, and suffice it to say, they were patient and understanding and got the job done to our satisfaction.
    - John B.
  • A
    We had Ketcham and two other companies quote for the repairs and refinishing of our floors. We were concerned about selecting the right contractor due to the age of the floors. Dave showed up for Ketcham to quote the job and was very knowledgeable about the repairs and refinishing. Dave also had great ideas for custom room transitions. His quote was also well priced as it was right in the middle of the other quotes received.

    Dave showed up on the first day and oversaw and managed the process throughout. He and his employees showed up when scheduled and were extremely nice and considerate of our home. Our floors turned out gorgeous. Even due to the age of our floors, Dave and Corarinna were able to find recovered heart pine to match the wood used in our floors for the repairs. This wood blends in so well you can't even tell that part of the floor was replaced.

    Ketcham is a great company to work with. We have received so many compliments on our floors since the work. We're so happy with the work that we've recommended Ketcham to our friends and family and will rehire them to repair/refinish the rest of the floors in our house.
    - Ben L.
  • A
    Very well. Nick called me shortly after I made a request, he came out a few days later, he informed me that his company does everything as far as houses, roofing, bathrooms, I asked about seeing other projects he was currently working on, he said it was not an issue, he gave me a catalog of his previous projects to look through. The entire experience was professional and great. Nick's bid was fair, reasonable, and given to me very quickly. I tell anyone and everyone to call Nick if they have a remodeling project as his bid will always be competitive and the quality of experience from start to finish often unparalleled.
    - John B.
  • A
    I got their phone number from a highly respected & recommended builder in the Northern Kentucky area. We had already been given 6 estimates form 6 other companies in the area prior to this. All companies were very expensive & were simply too high for our budget. We were doing the job on a tight budget & the contractor said he knows a great company he could refer me to that does custom work at more than reasonable rates. They have been in the hardwood floor business for a long time & are truly some of the best floor mechanics around the area. From small jobs to huge jobs & the most basic layouts to the most custom layouts. We decided to give them a call & set-up an estimate. The estimator was very polite, respectful, helpful, full of knowledge, very well groomed & presentable. He walked the job with us, gave us ideas, & covered every question we had clearly, entirely, & honestly. He also came prepared with many references (accompanied by pictures both before & after) of homeowners & builders that they have worked with that were available upon request to speak to. Also when asked, the estimator had proof of all liability insurance & workers compensation information on hand. The next day we received the estimate via email & the very next day received the paper copy followed by a follow up phone call to go over the estimate. The price was very reasonable, in fact was 20% less than the cheapest of the other 6 companies. At this point I was more than happy with them so far and decided to go with them as appose to the other companies. We wanted on schedule asap and the scheduler there made it happen for us. They ordered our materials and started 4 days later. The mechanics were very neat in appearance, were at the job on time every day, came prepared to work, and the job stayed right on schedule as we were told it. They were also very respectful to our family, joked with the kids, and played for a few minutes with the dogs. They also took their work very seriously and were not happy until it was done exactly how they and we wanted. All through the job their supervisors were there each day to check the status of the job and made sure the quality was what he and we were both expecting it to be. All along, staying in contact with us and communicating with each phase. After the job was complete, other than the beautiful floors, we could barely tell they were ever here. They cleaned up their materials and supplies and left nothing behind for us to cleanup after. When it was time to pay for the services, it ended up being $212 less than the estimate said it would be. The S & H for the wood was cheaper than they expected. All in all it was a very pleasant experience dealing with Mr. Lovell and his crews. The prices are amazingly low compared to the other companies out there. Also after going through building 2 new homes in 8 years I have never dealt with a company that was so respectful, professional, and communicated as well as they did.
    - Rebekah W.
  • A
    It was a nice experience, and they were very nice.  They did a great job at a very reasonable price. 
    - Loretta M.
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Flooring Installers in Bellevue

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