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Cleaning reviews in Bellevue

  • D
    Our contractor hired her to do specialized new construction cleaning for a home we just completed. She did not do the job she was hired for and even the contractor agreed the job was not properly done. She refused to come back and finished and finally she did agree to adjust the price from an outrageous $830 to a less outrageous but still overpriced $500. We had to complete the cleaning ourselves, just didn't seem fair after paying someone that much money. Maybe her service is fine for a weekly cleaning but I certainly would not hire her for anything specialized.
    - Susan R.
  • F
    They ruined the rug. One-third of the colors has been bleached out of this expensive rug. The owner admitted to me they were busy and had one evening his brother-in-law come in to clean my rug and he had no idea what he did to my rug. This brother-in-law is not an employee and had no idea how to clean a silk rug. It as ruined and they refused to replace it for their incompetence. They at one point said they would replace the cost of a rug I bought but only if I gave them the original receipt of the one they destroyed. I told them the rug was purchased 7-8 years ago and it was totally unreasonable to expect this receipt was retained. I took the damaged rug to quality Persian/Oriental rug dealer and they took one look at the damage and said it could not be repaired and was obviously cleaned by someone that did not have the proper knowledge and experience to clean these types of rugs. They even told me one of the many excuses they wouldn't reimburse me was it was not fair to expect to reimburse me the stated $1,700 of the original rug purchase or even the $631.33 for the replacement rug I bought locally since they only charged $15. to clean it. This is the most illogical statement ever heard from any business that the cost they quoted has anything to do with the value of a customer's personal item they agreed to be entrusted with. I guess, under this absurd statement, if they charged $99 for their room cleaning and they burned down the customers home by accident, they should only be responsible for their $99 charge. It clearly states the level of unprofessional thinking this company practices. It is a sad commentary on Angie's List that a company that advertises on their website of your endorsement, refuses to conduct their business in a professional manner by not making a customer whole when they destroy the customers possessions they were entrusted with. Angie's List needs to remove this company so anyone else knows of their business practices and position that they will not stand behind their services if they destroy your property. I also complained to the BBB and as of February, 2017, they refused to answer any follow-up discussion of their practices or refusal to make the client whole.
    - Donald R.
  • A
    Sabrina, HouseWorx Plus, provides excellent service. She is punctual, efficient and very thorough. She is very flexible and is willing to work around my schedule. I would highly recommend HouseWorx Plus!
    - Julia K.
  • A
    First - her professionalism, responsiveness and communication are top notch. Came exactly when she said. Cleaned our 4 bedroom house top to bottom. I came home and was blown away. It was incredible. Blinds cleaned, everything shiny and sparkly, no toxic chemical smells, heck she even took our toaster apart and cleaned the inside of it. I've hired cleaning services before and had "not so great" experiences. Not with Susan. She's a rock star. Can't wait to hire her again.
    - Lucas C.
  • A
    Ethan did an excellent job. Windows are squeaky clean and sills are spotless. He was right on time and spend a good 2 1/2 hours cleaning everything. Very professional and even wore booties to make sure nothing was tracked in onto the floors and carpets. Will use him again. Highly recommended.
    - Mark K.
  • A
    We have lived here for several years, but strongly suspected that duct cleaning had not been performed on the house in many, many years, if ever.  We were not sure who to hire to perform this service.  Based on family recommendations and Angie's List reviews, we chose Coit to provide the much needed air duct cleaning in our home.
    We were able to schedule an appointment the same week we called.  We were able to select a two-hour window for the arrival time of the cleaning team.  The team arrived on time. The two-man team was professional in attitude and appearance.  From their assessment (and our strong suspicions), the 50+ year-old duct work had not previously been cleaned.  They immediately began prepping duct work for the clean out.  They were methodical and meticulous as they worked their way through our house, from room to room, and from floor to floor.  Anything that was taken apart or moved was replaced as they finished that area.  They were very careful and respectful of our furnishings.
    Start to finish the technicians were here about  90 minutes. They worked in a timely, but not rushed, fashion.  It was evident that these two gentlemen work together as a team.  They showed us the dirt cleaned out of the system (no wonder we were having to dust our house so much!).  They instructed us on what we needed to do with the furnace air filters to maximize the benefits of having newly cleaned duct work. 
    Since having this service performed, we have noticed a marked improvement in the outflow of heated air from our gas forced-air furnace!
    We will definitely use Coit, again, for air duct cleaning.
    - Pamela B.
  • A
    They arrived on time and completed the work. They came with their own cleaning equipment. They were friendly and helpful.  They finished early so they asked me if I wanted them to do more work today, or to make an appointment for another day.
    - Carol K.
  • D
    When I initially called to set up the appointment, Brian Keith responded fairly quickly and we settled on an appointment time for the next week at 1:00 pm.  However, on the day of the service, he called at 12:59 pm to state that they were finishing another job and it would be about 40 minutes before they could reach our home.  He finally arrived at 2:00 pm (an hour late) with no further explanation.  Additionally, Brian took several personal calls while servicing our house, and I felt that he and his associate could have been more careful moving themselves/their equipment around in the home.  Further, the equipment tripped our circuit breaker twice, and Brian followed me into our basement (unannounced) to fix the breaker.  Also, they did not do a thorough job of leaving the work site cleaned up nor did they ask me to review the cleaning before they left.  I found several water/solution stains on the hardwood floor after I got a chance to finally put all of the furniture back in place and examine the cleaning.  Finally, the carpet was mostly dry when they left but it was still somewhat damp and they did not place any protective measures (plastic sheets, blocks, etc ...) between our furniture and the cleaned carpet.

    Overall I did not feel like a valued customer, but rather more like "just another job".  In terms of the actual cleaning performance, Chem Dry was good for its service type.  Brian was also able to complete the work in a timely fashion (although many details were overlooked, as mentioned above).  The process was able to remove most of our pet hair and stains. 

    I cannot recommend this particular franchise service provider, although the Chem Dry method seems to work well enough.  I will stick with Widmer's, or Absolute Best Carpet Care (my favorite thus far) for future carpet cleaning service.
    - Becky A.
  • B
    Regal is good, reliable, and they are nice people.  They are responsive to our concerns.  My wife and I agree they may not be the best house cleaners, but they are dependable and reliable.  I think their pricing is reasonable.
    - Steven W.
  • A
    They were very professional and courteous.  They arrived on time, worked in a focused manner, and were able to remove stains and do a general carpet cleaning.  We have 2 cats and a dog, and they did a wonderful job on our problem areas!  A much better experience than going with a chain company.  They were also extremely knowledgeable and offered several helpful tips.  Excellent service provider!
    - Becky A.
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Cleaners in Bellevue

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