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Piano Moving reviews in Shawnee

  • A
    It went very well.  Curtis, Izaha (spelling?), and joseph were great.  They were very professional, nice, and punctual.  There were no problems what so ever and I will definitely use this company again.  Thanks
    - Andrea A.
  • A

    First, Doug responded quickly to my inquiry.  Secondly, he understood what I wanted and that I wanted it done asap.

    Third, he offered me a great price and made an appointment with me to move my furniture on the day I called him.

    Fourth, he and one of his associates were on time and very courteous.  He asked for specifics on the move and followed the directions.  They wrapped the heavy bookcase to protect it during the move and performed the tasks quickly.  They unwrapped it and made sure it was exactly where I wanted it to be.

     I couldn't have asked for a more professional and courteous mover.  I highly recommend his service.

    - Adam S.
  • A
    Art was professional, straightforward and efficient. He called the night before the move to confirm everything was a go. Once onsite, he and his crew worked very well together as a team, communicating clearly and navigating a tricky transition from the yard to my front steps.  It couldn't have been a smoother process.
    If anyone needs a piano moved in the KC metro, he's your man!
    - William D.
  • D
    I was very encouraged by reading the Angie's list review about this mover and hired them based on that. When they gave me the original quote it was $375.00. When I called back a few days later to schedule it, the price had gone up to $425. I accepted this because of the recommendations and he said he had underestimated the time it would take. (less than 40 minutes each time.) To me, having my very precious and valuable piano in good hands was worth it. 
    The first move out of the house seemed to go well. They were on time and efficient. It was obvious they had experience. He said his uncle used to own Rose Piano movers long ago. When we got it into storage, I assumed that it was okay but there was little light and I did not inspect it at the time. 
    The move back to the house was not good and there was damage both to the house and the piano. This time one of his regular crew was not available so he brought a guy who had never moved a piano, which they openly admitted. I expressed concern and confirmed that he was fully insured. This is an irreplaceable piano. Throughout this move there were multiple problems, parts of the piano were dropped both at the storage unit and on my newly finished hardwood floors. 
     The guy who had never moved a piano kept letting go of the piano or the cart at wrong times, didn't listen well to instruction, causing the piano to be very unstable at times. When they were bringing the cart through the front door, he had a cigarette in one hand and let go of the cart to put it out. This resulted in me grabbing the piano to stabilize it and the cart getting hung up on the threshold, leaving the threshold permanently damaged. To fix the threshold, I would have to remove the entire front door unit. 
    After dropping more items, wiping mud all over my front porch, having picked up mud on his shoes when putting out his cigarette and dropping it on my front lawn, the piano was back together with a series of fresh scratches and gouges in the ribbon mahogany finish. When I pointed this out, rather than accepting responsibility for it, they just kept repeating that they never damage anything and were certain that they didn't do it or that the finish on my piano must just be really soft. 
    The only thing they would do was to suggest that I go purchase one of those scratch cover pens and try that. The piano is damaged, my house is damaged and they walk away with $425 in cash. What an experience.
    I am extremely disappointed with this service and now wonder how much stock to put in these reviews. Piano owners BEWARE. This is a completely cash, no receipt, no written contract or record transaction. I am guessing that he is not really insured. It would be worth checking before putting your piano at risk. As he left he mentioned that he was available to move my piano to another state. I will be hiring a bonafide company, with proof of insurance and pay any upcharge for full replacement coverage.

    UPDATE: Having just read your response and never having actually heard back from you, I am amazed that you would put such a snarky response here for all to see. What you suggested is that I go get a stain marker to cover the gouges you put in the piano. They are gouges, not scratches. The piano was not always covered with blankets and I was standing there as a live witness when your people actually missed getting the piano on the cart and it slipped - all without the protection of blankets. At the time, you simply denied any responsibility. Now that your lack of professionalism and responsibility is exposed you want to have it repaired? 
    Yes, the people who moved the other items did break my table. HERE IS THE HUGE DIFFERENCE. THEY TOOK RESPOSIBILITY - totally professional and pleasant. They took the table immediately and had it repaired beautifully. They were totally delightful about it. I have since hired them to move me, my sister and my mother. They did a beautiful job - all without incident, professional, delightful. GREAT NEWS...they move pianos. Please see my review of NL Wilson movers who I can't recommend highly enough. 
    Yes, I did have a major flood in my house due to an incompetent contractor. Thankfully, my insurance company is dealing with that. If that had not happened, I would never have met you. How unfortunate on both fronts. 

    BUYER BEWARE: This contractor provides absolutely no paperwork. I had to create a receipt myself. I also paid more than originally quoted, again due to no paper trail. When it came to taking money - no problem, responsibility - problem. Professionalism - see for yourself. Apparently, blaming things that have no relationship to the issue is the method to deal with this.

    I recommend Wilson movers - written quote - on time - qualified, trained, delightful people - responsible management - great service.
    - Kathleen S.
  • F
    Don't use them!   I know this review is delayed, but I am getting ready to move again and reading other reviews, feel I should tell my story.They arrived with a new crew who had "watched a video that morning" to learn how to move someone.They brought plastic sheeting to lay down on the carpet / steps so as to keep the area cleaned.  They presented this roll of plastic to me AFTER the move because they "forgot" to use it.(I still have the roll).  They unloaded the boxes first BEFORE the furniture.  Because of this, I was told I had to select a room for the boxes, and they put all the boxes there.  They left the boxes there.  No boxes were put in their correct room. They "misplaced" the key to the locked sewing cabinet, so I had to replace it weeks later. They broke part of my piano. The move took HOURS longer than it should have. end of story.

    Rebecca A. Merwald
    - JAMES M.
  • A
    They showed up exactly on time and were very careful with our things. Nothing was scratched, dented or damaged in any way including walls and doorways of either house . They worked steadily and efficiently. This was our first time to use a mover and it was a very positive experience. I'd use this company again without hesitation.
    - BILL P.
  • A
    - Carla W.
  • A
    Everyone was very helpful and friendly.  They were very punctual and called ahead of time, and moved the piano very quickly.  I would recommend them any time.
    - Libby F.
  • A
    They were good. They did a good job. They were the same in price as everybody else I checked. I was happy with their service.
    - Kim H.
  • A
    They did a great job.  They were able to fit us in on short notice, which was much appreciated.  They were prompt and professional.  No problems at all.
    - Candie M.
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Piano Movers in Shawnee

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