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Cabinet Making reviews in Shawnee Mission

  • A
    Armstrong Kitchens is a wonderful group to work with and we heartily recommend them for your kitchen remodeling project. They are a family owned business serving the Kansas City area for over 30 years. Kristeen, the owner, is an absolute joy to work with and will "bend over backwards" to bring your ideas to life. Vicki is a certified kitchen designer who listens to your ideas and desires and works tirelessly to come up with innovative and creative ideas that all work together to make the finished product truly something special. Their crew of craftsmen are polite, courteous, pleasant, and very skilled at what they do. Many have been working with Armstrong for over 30 years! The project included cabinet refinishing, custom cabinet construction, quartz counters, LED lighting, new combo wall oven, new cooktop, vented hood, and new quartz sink. They took care of all the scheduling and coordination. All we had to do was choose from the many options they offered us. We couldn't be happier with the finished product as it ended up looking better than we had hoped when we started the project! If you are looking to update your kitchen you can do no better than Armstrong Kitchens. This was, by far, our most enjoyable experience with a home remodeler.
    - John S.
  • D
    My review is based on both the extensive work completed and the as-of-yet unattended to correction that has been promised. I plan on editing this review if/when the mistakes are corrected. I contacted Ben, the owner, about fixing my kitchen. A dishwasher had leaked for several years causing extensive mold damage. The damage was so bad that it had ruined the siding on the outside of the house behind the dishwasher. The tiled floor had been raised for a heated floor by a previous owner which caused removal of the dishwasher to be a process of cutting the actual appliance out, since there was no room under the granite countertops to remove by sliding out. Originally, Ben gave a reasonable estimate on the work of removing the dishwasher and fixing the damage both inside the kitchen and on the outside of the house (after a mold remediation by a different company). Upon the successful removal of the dishwasher, which Ben did personally, the amount of damage brought about the realization of a much more extensive job necessary. He readjusted the estimate, totally fair. It was ugly damage. The new plan called for the granite counters to be raised up and suspended in order to remove an entire cabinet that would need to be remediated and/or replaced. The shape of the kitchen and workspace did not allow for this to happen. Instead Ben and his assistant completely removed the counter and moved it out of the kitchen. This process took a full day as they took pains to ensure the safety of the granite. I was impressed with his meticulous attention to detail in the removal. The mold guy (which I will also review) came in and, over an afternoon, successfully removed the mold. The cabinet was so damaged that it would need to be completely replaced, except for the facing which would allow for it to remain matching the rest of the kitchen. Ben spent another half day building a cabinet to the exact specifications of the previous one. It was reinstalled. The siding was repaired as well, and while not perfect, it was sufficient enough for me to still be ok with it. The granite countertop was brought in to re-set on the new cabinet. To be clear, this segment of the counters was a corner angle as well as a sink-surrounding piece. As Ben and his coworker were setting it in place it broke. It didn't just fracture, but it had a break all the way through, on the front and back side of the sink cutout. Ben was honest and clear about the break and said that he would make it right. He gave me options on the fix. I decided to have him fix it temporarily and see how it looked. He got it reinstalled. He also reinstalled the garbage disposal and sink. The sink had some sealant issues that Ben had to fix several times. He also tried to restore the joint between the granite slabs, but the gap was bigger and much more easily seen, as well as chipped. The crack was also filled and evened out. A few of the tiles on the backsplash were damaged as well, something that couldn't be immediately fixed. So the job was nearly complete if I was satisfied. The problem was that the crack was pretty obvious, and when I go to sell my house in the future, a buyer would definitely notice the flaws on the counter and the backsplash. I told Ben this would need to have that corrected. He offered to pay for an entire new countertop, because he admitted the fault was his, and very professionally looked to keep the integrity of his own company clean, since he is a small business. He agreed to contact another contractor to install a new granite countertop because it wouldn't be able to matched in just one portion. He also stated that the tile backsplash would be fixed. I appreciated his honesty and paid the man in full, with the idea that he would cover the costs of the future new counter and backsplash. I understood that it would take a few weeks for him to build up some capital to be able to afford the cost of the replacement and labor. So it has been 3 months now. Ben contacted me about 3 weeks after the job was finished to briefly update me on his search for a replacement counter. Since then however, no company has called me about the new counters. Ben is a small business owner and I know he has a bottom line to maintain to stay in business. He is very knowledgable and personable. It was a mistake/accident that happened after great care was taken to avoid it. But it is still a cracked countertop I have with no solution now being discussed. I hope that this will get fixed and that I will be able to edit this review to reflect that portion of the job. In the meantime I will recommend his work with a giant asterisk, that he hasn't followed through on his guarantee of costumer satisfaction. I have many other projects to work around my house on so I am also hopeful to rehire "B and W" for some of those jobs, but until the counter/backsplash issue is remedied I will begin to look elsewhere. I will also attempt to change the question "Would you hire again" from "No" to "Yes" if the countertop gets replaced successfully.
    - Andrew M.
  • A
    The whole process went great. We had questions about new cabinets and Kevin did a nice job of answering our questions and making recommendations that ended up making the cabinets and the project special. We had multiple projects going on in our home. Kevin patiently worked around our schedule to install the cabinets just when we needed them. Kevin was very easy to work with.
  • A
    Tom and his crew are very professional. They look out for the interest of the homeowner and not upsell things to increase cost. The quality of the work is great and they work with us on tight schedules.
    - Ron Y.
  • A
    We worked with ReTouch in 2015 to do a complete kitchen remodel in 10 days. Yup. In 10 days, our kitchen was taken down to the studs, appliances were moved around to improve flow, and then everything was put back together and fully functional 10 days later. It was awesome! How this worked..... We designed the space, ordered materials and had the cabinets made before anything was ripped out. This is a highly unusual approach. I don���t know any other contractor who would be willing to do this. This took a lot of coordination from various vendors (countertop fabricator, custom cabinet maker) but it made the process SO much easier for our family. Two things I particularly appreciate about ReTouch. 1. They are quite good at communicating during the project. I knew when to expect people in the morning (who was coming when) and I usually received an end-of-the-day summary of that day���s work. Now, some things would change or someone might be delayed for one reason or another, but at least I had an idea of what was to happen when. 2. They are interested in building a long-term relationship with their clients. They take the long view. If something does not go the way you expect it, they will fix it and they will make it right. For example, we had a miscommunication about the style of cabinet that was to be built. We realized the miss before they were built, but after the budget had been established. The misunderstanding meant that ReTouch should have charged us about $2,000 more than they did. Instead of charging us for that amount, though, ReTouch absorbed that cost since they were not building what we thought they were getting. I do not believe that approach or ethic is common in this industry. And because of their commitment to doing the right thing, we have hired ReTouch on three other occasions. They did a full basement remodel for us, they built a deck with a pergola for us, and they replaced some windows for us. We are now starting a full bathroom remodel with them. We trust them, and there is no higher compliment than that for a contractor.
    - Laura P.
  • A
    Remodel Masters is my go-to home remodel company. Randy's is very professional and his work is top notch. We did a basement remodel to convert a wall and build custom built-in cabinets and mount a 65" TV. It was our third job with Randy after a master bathroom and kitchen remodel in our last home. As always, the basement looks amazing. Randy brings creative ideas to each job and can help the homeowner with ideas to take their project to the next level. Will call Remodel Masters again next time I need work done. Keep up the great work Randy and Co.!
    - KATE F.
  • A
    Andrew did an excellent job from start to finish. He was very helpful in assisting us with the concept we were trying to create. He used quality materials and did a masterful job of enhancing two large in-wall spaces. We are thrilled with the results.
    - Jason Z.
  • A
    Top quality work at a fair (not cheap) price. Clean, on time, and respected our home as we were living there during all projects. I���ve had Andrew do several projects here over the last few years and have referred him to friends. No problem giving him my garage code.
    - Grant W.
  • A
    Hi Al, just wanted to let you know how much we love our 2 new bathrooms. They're beautiful. Don't even want to leave the room sometimes. Matt did an awesome job - a really awesome job. We went with your company because we know the kind of work Matt does. His work ethics are impeccable. His motto to us is "do it right". He's very detailed. He also lets us know each day what was going on. Had a punch list ever day. At the end of the day when he cleaned up you never would have known he was there. Nicest person to have around all day - loves our dog - respects our house. Plus the greatest son-in-law ever. He always does his best - like he's working on his own house. Your company should be proud to have him. Sonya and Matt made a great team. Sonya had great ideas for us when we were over-whelmed with selections. We'll absolutely tell people about your company and Matt. So proud of Matt's work. Thanks, Scott an Donna Henry
    - Scott H.
  • A
    Kevin expertly interpreted our design ideas for a custom vanity in both form and finish. He accommodated our timeline, the vanity was of very high quality, and his installation was flawless. Kevin is a craftsman and a pleasure to work with; we'd gladly hire him again!
    - Jay L.
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Cabinet Makers in Shawnee Mission

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