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Floor Cleaning reviews in Prairie Village

  • A
    Gary and his crew did a fantastic job! We wanted all of the hardwood floors in our new house updated and they look awesome. The best money we spend remodeling our home. Gary was great to work with, fun, professional, responsive, all top notch. His team worked very hard to makes sure they finished within the quoted time frame. If you need wood floor work, make sure to give these guys a call!
    - Cheryl S.
  • A
    If you need anything for your wood floors use Gary! We have used Gary and his team for three houses now and would not trust anyone else. If we ever move out of state I will probably hire them to come where we are!! From refinishing old original badly stained floors to sanding and staining a new color to installing new wood floors, you name it he has done it. We LOVE Gary and his team. They are like family at this point and everyone who sees our floors love them, every time. Highly recommend for quality, price, communication, education and just an overall good experience. You will not regret using this company for your floors.
    - Mindi M.
  • A
    They are reasonably and do an excellent job. They cleaned the tile floor as well. I count on them to have a good job done! They wear booties, put down tarps, whatever is needed and do a clean job of cleaning. They took a rug to clean and brought it back too. I will stick with Bock’s.
    - George W.
  • A
    Spots B Gone was great to work with.  They were very flexible when I had to reschedule and were very accommodative of all my needs.  They were great to work with and I will use them again in the future!
    - James C.
  • A
    They did an outstanding job. I had broken my hip. So, I wasn't in a very good shape at that time. There is a tile entry. I said, "Well, now if I can just get that cleaned that will keep the stairway clean." They said, "Hey, we can take care of that," and they did and did a super job. Bock's Steam Star is one of the best carpet cleaners you're going to find anywhere. They are great guys. They are carpet cleaners par excellence. They are superb. They were first starting in business when I was still selling real estate. I had another provider and they were terrible. Somebody said, "Hey, these guys are just starting out. Why don't you give them a chance?" and I did and boy, I recommended them to everybody and I've continued to use them myself. They are fantastic. I've been retired since October 2008 and I started using them before that. So, that would give a general idea of how long they've been in business. They're courteous. They go the extra mile. The service is fantastic. They're helpful. When they say they're coming, they're here. They do an excellent job. If a spot comes back within the first two weeks after they've been here, they'll come back and take care of it for nothing. They're great. They are terrific. They charge very reasonably. I can't say enough good about them. I have told everybody that I know, and of course, back when I was working, to the customers and clients - the buyers and sellers, "Bock's Steam Star. They will do the job and they'll do it properly."
    - George W.
  • A
    Dan's crew did a great job (as usual!).  First they took care of replacing some grout that had fallen out around tile stairs.  It was clean and beautiful when they walked away from it.  They left some extra grout for me and showed me how I can fix it myself next time if needed!  They were also scheduled to clean carpeting in the main rooms and hallway of the house.  They worked efficiently and the carpet looks beautiful!
    - SHEILAH P.
  • F
    When we initially contacted Fish Flooring this past January, Mr. Fish was very responsive and helpful with suggestions for our very difficult project. It ultimately took us many months and stages, including removal of several layers of old flooring from around 850 square feet of our concrete slab house and carefully leveling the concrete to provide a stable subfloor for floating flooring. Mr. Fish provided a bid on the concrete leveling but ultimately due to scheduling conflicts was not hired to work on this portion of the project- a decision we are very glad we made. At the time he acted like this was not a problem at all, that actually it would be to our mutual benefit. We asked Mr. Fish to install the click-lock flooring, transitions and a fireplace tile surround.
    From all of his previous reviews and praise, one would readily assume that he has the ability to do excellent, professional work ?and we?re sure that elsewhere he has. Unfortunately for us, the contractor we thought we were hiring turned out to be a very different sort of contractor when he showed up 6 months later to start the job: impatient, argumentative, clearly overextending himself with more projects than he can handle while trying to rush through ours, treating us like 2nd class customers while he was fielding calls and running off in the middle of our job to bid on other projects. There were warning signs which we should have heeded. He had personal drama erupt, which he told us about at length, much more than we needed or wanted to hear. This delayed his schedule and ultimately ours. He has a very questionable and unprofessional habit of badmouthing previous clients, his own employees who weren't present, vendors, and other contractors. Three of his lead employees, including his tile specialist who was supposed to do our fireplace surround, quit on him suddenly within a month of our project date. We tried to be sympathetic with him- these were all issues that we were willing to overlook in the interest of getting our project completed. 
    When we agreed to hire Mr. Fish for this job, we asked him if he would accept the deposit on our credit card since he has it listed here on AL that is an acceptable method of payment. He said yes, and ran the transaction and ordered the materials. Work began on July 7. On the second day of install, we showed him some areas of concern and he agreed that they were problematic and went about having them corrected immediately. But in that same conversation, we showed him two boards that were clearly defective with pock marks that were installed in the middle of our living room floor and when we asked that they be replaced, he angrily told us that he could not do that because that would totally mess up his schedule.  After going
    back and forth with him about this, he told us he would fill them in with putty. Then he very quietly had his crew go ahead and replace them like we had asked an hour earlier. This ended up only taking a few extra hours for them to fix and we bought lunch to show our appreciation.
    On the 3rd day of install, he ran too low on flooring material to complete the last bedroom. In NO WAY did we suggest that he was to blame for the error, yet he still acted very defensive. He said that he would need another up-front payment of around $750 to order the extra material. We asked if we could again pay by credit card, and were met with the blunt objection of ?I?m not paying 4% financing on ?your- material.? We thought this was pretty rude given the circumstances, but we gave him a check like he asked because we wanted to avoid further confrontation. Meanwhile, he repeatedly pressured us to pay him "a percentage", and a very high one at that, for labor before the work was complete. We have dealt with many contractors, and this made us very uncomfortable, because in ten years of owning this house, NO contractor has ever asked us to pay one cent outside of the initial deposit until all work is complete. Not once.
    After yet another delay in progress due to a supplier error which was no fault of his or ours for that matter, he insisted we promise that we would pay him for almost all of the remaining balance before he would even agree to come back to partially finish the work remaining. We offered to pay him what we thought was a generous two thirds of the remaining balance
    and would pay him in full once everything was 100% finished, and again we told him we preferred to pay with a credit card. Mr. Fish became indignant and went on a long rant via text message, threatened to quit, declared that  ?Due to the circumstances, I will no longer accept a retractable credit card.?  and accused us of being unreasonable. He also accused us of: freeloading off of him for advice, taking time away from him that he could have spent with his children, that WE caused all the delays, that "Indecision was your signature throughout this process", and anything else he was able to think of to add to the list.  
     I replied that we were not being unreasonable, that we had been very patient with him. Then he declared angrily that he was done, was "walking off the job", that we could hire someone else to finish it, that he would ?provide immediate lien release when that invoice has been satisfied? (...we received no invoice.) He then immediately tried to retract his steps to paint himself as the calm, reasonable party, telling us that he was not threatening us, merely ?giving you information.? At this point my wife and I were stunned and furious, and we quickly came to the conclusion that it was no longer worth dealing with him. We told him that he should come to collect his tools that he had left at our house for over two weeks which would be waiting for him in the driveway, we told him we would pay him our own calculation of what we owed him, based on his own estimate numbers, of what he had actually ?completed?. He took our check the next morning after we wasted two hours of our day waiting on him (...not to mention all of the other time we took off of work and major events we worked around to accommodate him and his nebulous schedule) he said that he was sorry that it worked out this way, and wasted no time cashing the check.
    I?m sure he is sorry, but we were left with no flooring in our master bedroom for 3 weeks, no transition moldings anywhere, no grout in our tile, no repairs to the problem areas we had identified and he agreed to fix. There were large areas of floorboards butting up against the walls, spaced incorrectly, which took another contractor 2 hours and multiple saw blades to undo- all of which could have been avoided with some initial quality control. The final amount paid to him was entirely too much, given how much of our own effort cleaning up after him, putting down plastic so that he and his crew wouldn't ding up our freshly installed floor because he couldn't be bothered, doing our own quality control by checking every single flooring board for defects- all of which were supposed to be HIS job that we were paying him to do, NOT OURS- and most importantly, seeing as how we were left scrambling to find another contractor willing to clean up his mess. None of this was worth the expense. 
    During his final meltdown, he repeatedly told us things like "no one agrees with you" and "Other contractors told me to run. No one was going to do your job. You will regret it, I was told. I took it because I knew what lay ahead for you! Mr. nice guy. Instead of running, I helped you" and "No one else wanted to do your floor."  (And yet, unsurprisingly, every contractor and flooring installer we called afterward gave us fast bids and no attitude about our floor whatsoever.) He considers paying his employees their earned wages to be ?financing? of our project.  He seems to think it is standard practice to leave clients hanging out to dry when they don?t want to pay him large installments whenever he feels like it because ?you know, I like to keep my cash flowing. I need to pay my crew.? When you politely remind him after he condescends and threatens you that you have an Angie?s List membership, he considers this to be bullying and a threat. If you don?t agree with his worldview, he tells you in so many words that you are naïve and all you need to do is ask everyone, because everyone agrees with him. We have not found
    this to be the case at all.
    This contractor has a very bad temper, his quality of work for what we requested didn't quite live up to the high standards we were expecting, and ultimately, it was absolutely not worth dealing with him when there are so many other contractors out there who can do the same job (and in many cases, for a better price) and carry themselves with professionalism. We fully expect that anyone who hires him or is going through the bid process with him in the near future will hear an earful of very bad things about us, because that's his Modus Operandi: blame everyone else when things don?t go exactly the way he wishes them to go. We would encourage those folks to strongly reconsider their options. Judging from the long winded rebuttal he gave to last person who gave him an F, I will not be surprised if he responds to this in a way to make us look like the flawed party. Ultimately though, Angie's List is for people to review service providers, not the other way around.
    - Armando D.
  • A
    I could not have asked for MORE !!!!!!!!! Dan and his crew were fantastic.  They missed a spot or two and I called Dan and they immediately returned and made everything perfect.  On top of that my shower door has had a missing piece for years so the doors were not anchored in any way when they slid open or shut.  Without being asked Dan found the missing piece for me and replaced so we can now use the doors safely again.  I have been trying to get that fixed for two years.  Now that's service.  My kitchen and bathrooms look all shiny and new.  It is motivating me to do some other projects.  I would recommend Dan and his crew without hesitation. It is rare to find such excellent service plus someone so enjoyable to do business with.  Call him!!!!!!!
    - NANCY N.
  • A
    Dusty is a consummate professional. Scheduling conflicts were the chief reason we decided to go with another provider (we had a very specific window in which the work needed to be done post-closing). However, I cannot say enough good things about the impression Dusty made, how knowledgable he is, and how absolutely professional he conducted himself. Of a handful of providers coming to give an estimate, Dusty was the only one to arrive on time--early, in fact. His took care to give a thorough, detailed estimate in a very timely manner. He was the first of the day, and his keen eye, attitude, and knowledge definitely set a high standard for the others to measure up against. While his was the highest estimate, the price was not exorbitantly above the others and we had no doubt that we'd be getting workmanship of the highest calibre for it.
    - Timothy H.
  • A
    Two girls came to my house and spent just under two hours cleaning my house.  (I have a fairly small home in Prairie Village.)  I used a $20.00 off Angie's List coupon; their usual fee is $80.00 per hour.  They worked quickly and quietly and covered all the basics (vacuumed and mopped the floors, dusted, cleaned the bathrooms and kitchen, etc.)  Not a super deep cleaning, but that's not what I was expecting; just a good basic cleaning.  I would use them again.  They were 45 minutes late, however, and a phone call would have been nice.
    - LISA W.
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Floor Cleaners in Prairie Village

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