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Find Top-Rated Paola Fireplace Contractors

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Fireplace Repair reviews in Paola

  • F
    It's been going on a week and I have yet to receive a return call to even get a service call appointment scheduled.  They are more than happy to sell you the products but their customer service is terrible.  They obviously don't care about servicing their customers in any sort of timely manner.  It's still really cold, late February and I don't have a working insert, which I rely on mostly to heat my home.  I'm seriously considering reaching out to an authorized dealer 100 miles away just so I don't have to deal with this company again because their service is so bad.
    - COLLEEN H.
  • A
    Summary: The reviews we read here on Angie's List and others were absolutely correct.  The team was professional, knowledgeable, courteous, prompt, and did a fantastic job. 
    Details:  We asked a lot of questions from the Flues Brothers team during their initial assessment and estimation as well as with follow up calls and throughout the effort.  The team made time for us and helped us to understand why something was being recommended, but not required versus what would be a requirement for our particular situation.  After discussions with other companies and estimates from them we chose Flues Brothers.  As with most of the projects we undertake there is always a hiccup.  The team came out to install the insert, complete the cap stone and caulk down the side of our chimney.   They had measured a bit wrong for the insert and decided to assess the situation before returning at another time to do the install...we ended up with the same unit after some slight modificaitons.  It's beautiful and works fantastically! 
    The capstone was completed the same day and was great work. 
    The caulking was the major disappointment.  It seems the team had a new member unfamiliar with caulk work.  Without showing pictures, it was atrocious.  We were heart-broken...after all the reviews and the time spent with us by the Flues Brothers team we never expected to see this type of work.  We sent pictures to the Flues Brothers team and mentioned our disappointment based on all we had seen and experienced to date.  They fully agreed.  For those that know anything about caulking, by design it's tough to take off once it has set and this was set against paint, wood, mortar and stone.  When the team came back to install the insert, they spent a day to strip off all the caulking.  The next day they repaired the damage to our wood work that stripping the caulking caused, re-painted the repaired wood, and properly mortared the chimney.  It's a beautiful site and the team righted the wrong, no questions asked.  Our faith in this wonderful team restored and it's my pleasure to provide this review to fellow reviewers and in promotion of a quality company.
    - Brian K.
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Fireplace Contractors in Paola

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