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Medical Supply Store reviews in Overland Park

  • F
    Ultreia Health
    In August, a medical specialist recommended that I use a CPap machine. He gave me the name of a Durable Medical Equipment company in Johnson County. I had researched pricing on what seemed to be on of the more popular CPap machines. The prices for the machine and accessories ranged from $555 to $883 at seven companies that I checked. On August 22nd, I went to the company office and met with the staff (two of the three people in the office). The office manager looked at my insurance card and after 10-15 minutes, told me that the out-of-pocket expenses would be about $150. She said the CPap machine and accessories would be $750 and that my insurance would pay 85% of that ($637.50), which left $112.50 out-of-pocket. She said the first month was a rental that would be $150 and that my insurance company would pay 65% of that ($97.50), which left $52.50 out-of-pocket. I asked if this would be the total out-of-pocket for everything, she said yes. There was no mention in any manner, not one word about any additional or subsequent costs. Another staff member took about 10-15 minutes fitting me with a mask that was attached to the exact CPap machine that I had researched pricing on. There was no explanation of how to use the machine nor any of the settings. She did however, give me and explain a detailed list of accessories and the intervals that my insurance company would pay for each one. I received a Delivery Ticket that shows the billed amount of $150 for Rental with a co-pay of $0 (zero). It shows the CPap machine and each accessory itemized and each as a Purchase with a total of $750. It shows a total co-pay of the Purchased items also as $0 (zero). I asked again if $150 was the total out-of-pocket. She said yes and I paid $150 with my credit card. On November 2nd, I received an EOB (Explanation of Benefits) from my insurance company in the mail. The EOB���s showed a total billed amount of $2,572!! And it showed a total out-of-pocket amount of $587! I clearly determined that I had been lied to and that this company had done a bait and switch! I gathered up the equipment and drove to the company. I showed the office manager my EOB���s and my handwritten notes from August 22nd on the costs she had told me. I asked for an explanation. I listened for a couple of minutes. Her attempted explanation made no sense at all. Again, I showed her my notes with what she had told me the out-of-pocket expenses would be. Again, she made an incoherent attempt to explain. I told her that I did not at all appreciate being lied to and that she had done a bait-and-switch on me. I gave her back the equipment and told her that I planned to meet with the provider that made the referral, to let them know what the company had done. She said ���fine���. I then drove to the doctor���s office that made the recommendation and met with the DME Coordinator. I told her what had happened. She made copies of my EOB���s and gave other referrals for DME companies. She said she would give the information to her office manager. A week or so later the doctors��� office manager called me. I faxed to him the Delivery Ticket that showed what I was told the items would cost, so that he could compare that with what the company actually billed my insurance company and me for the equipment. On November 20th, the owner of the company called me. He said that there was a ���learning curve��� with the staff and that ���going forward��� they would try to provide more detail regarding billing amounts for the customer. He said that some area DME companies do not give the customer ���even��� as much information as I was given. The owner of the company did not refute any of the dollar amounts that I had been told by his business manager, would be my out-of-pocket expense, nor what I had been told would be the billed amount. He never attempted to explain this gross discrepancy between what I was told these two amounts would be and what I and my insurance company were actually billed. I just think that this is a scam company.
    - DAVE M.
  • B
    Apria Healthcare
    The company, people, product, service at this location has been acceptable.  The product received is the standard product any of these providers send out.
    The difference, and why this is such a bad review, is the billing department, which I think is a national customer service/billing department.  Who knows where it is located.
    We ordered supplies on 01/07/2015, of which we received promptly.  Customer service call was great.  We have since been to their place of business and have received a new CPAP machine, 01/29/2015.  Product works fine, staff was great.
    They have billed our insurance company for the new machine, and rental agreement monthly since then, which again is fine.  The problem is that they did not send in an insurance claim for the 01/07/2015 supplies, which they required us to pay full price for, around $126.00, because the deductible was not fulfilled yet.  Well, 4 months later, our deductible has been fulfilled with the other claims they have sent in; I have called no less then a half a dozen times requesting they file this claim.  Even escalated to two separate leads & 1 insurance specialist, each indicating they would file again and 'don't call back for 30 days because it takes that long'.  Now, they owe us money for the 01/07 payment and we haven't received our over-payment back and the claim is still not filed with our insurance company.
    - Russell P.
  • A
    Apria Healthcare
    The Apria staff is personable, professional, concerned, kind and prompt to meet our needs. If a machine malfunctions they respond immediately, including holidays. They have never made us wait for more than a few hours. We have been with them for at least 6 years. We depend on Apria's services and would be lost without them!
    - JUDITH R.
  • A
    Apria Healthcare
    Apria Healthcare. I use oxygen and when I travel I don't like to take it with me so they just send it to wherever I am and then I will pick it up. 'A's across the board. I would continue using them.
    - mary f.
  • B
    Apria Healthcare
    The above statement describes the story.
    - Donna S.
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Medical Supply Stores in Overland Park

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    F
  • firstSTREET

    1998 Ruffin Mill Rd
    Colonial Heights, Virginia